Armed Forces Bank is headquartered in Fort Leavenworth and is the 11th largest bank in the state of Kansas. It is also the 757th largest bank in the nation. It was established in 1907 and as of December of 2019, it had grown to 344 employees at 38 locations. Armed Forces Bank has an A health rating.
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A Great Turnaround Underway
This is the financial institution in Colorado Springs we use now for all of our home/financing needs. We'd done about 7 finance/re-finances with another institution, but when our banker there (Debbie **) left - so did we. Debbie's expertise in banking and in working with Veterans and Veteran's Programs is truly invaluable. She is the ONLY person we will work directly with now because we know that she will honestly ensure the best rates and terms. Period. Debbie is not only an expert in the banking and finance industry (especially Veteran's programs), she also has a heart of gold and seriously wants to help you find the very best deal for YOU. No upsells, no hidden points, none of that. Just honesty and transparency.
We've recommended Debbie to many of our friends (even in other States) and they have all been very happy with her. If you're in the market (or even shopping rates), call them and ask for Debbie! She'll be completely open and full-disclosure while finding the BEST deal for you. Find her at debbielaney.com which links directly to Armed Forces Bank.
The Worst
This is the worst bank I have ever dealt with. It seems like every couple of days I would have to call them usually to fix their mistakes. I was on the phone no less than a hour each time. Everytime I would call I would be told something different about the same issue or their policies in general how they handle situations all of the above. I filed a dispute they told me it was received and being reviewed. I called several times about status was told I had to wait, 3 months later they tell me we never had a dispute filed WHAT? And now it is to late to file it they denied the dispute because it had been over 60 days. NO I have proof it was filed right away and this was a big amount too. The company that took my money is a scam so they stole my money and the bank plays games so the scammer wins. One of the many problems I called about was my Business bank card It never worked wouldn’t let me set up my pin or work in atm. After months and months of calling and ordering new cards (15 new cards) waiting for new one to come to find out it didn’t work either someone at the bank figures out that they had the wrong code in so it would never work he fixed it and wow problem solved. I finally get everything working correctly then I get a notice they are closing my accounts and won’t tell my why and no one at the bank knows why either. Because they are incompetent they close my account. Like I said worst bank ever! And there is more too but I am out!
Worse Bank
If I can give this bank a zero I would closing my account ASAP horrible unknowledgeable people they hire anybody to work there just STUPID!!!
My Personal Experience With Armed Forces Bank
Armed forces bank (AFB) is the worse bank I have ever banked with. And I'm not saying this to bash the bank There are many many reasons why I feel this way. First off my bank account had been hit with fraud 2 times in less than 2 months and they took all of my money everything and more they left me -300+ in my bank account both times. I called AFB and talk to them I went one by one transaction by transaction and told them what was mine and what wasn't. And they said they would take it and review it. They denied both of my claims with no reasoning not to mention they didn't even tell me it was denied I had to call them. One of the 3 times I called and had an agent hang up in my face when I asked "why was my claim denied" and the only other responses I got was "sorry i I don't know why you claim was denied" how the heck can you deny a claim and not tell me why or even notify me that the claim is denied. And maybe I would have picked up on the fact that money was being taken out of my account if I was notified when my account was over drafted but I didn't receive an email saying it was overdrafted until it was over drafted for 8 days. Then I had to get a loan to recover from it and I only got what I need which means that my account is on its last couple of dollars and they still take the money out of my account leaving me negative and charging me an overdraft fee which put me back in square 1. another thing that this bank does it take out random fees and charges and when out call to ask somebody about it the don't know what it is why it got taken out. We all work too hard for our money to just be taken away with nokind of explanation what so ever.... when I get my taxes I will pay off this loan and I'm switching my bank immediately. I don't recommend this bank to anybody. Nobody all it's the fastest way to get strewed over when you get paid not even knowing it. If I were to recommend any bank I'd recommend USAA for all service members and their family. I know it was long and I hope it was helpful. I only wrote this for you because I didn't have anyone write it for me and now I'm paying for it. Don't use this bank it's not worth it.
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 4666 |
| Year Established | 1907 |
| Employees | 344 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.52% |
| Return on Equity - YTD | 8.48% |
| Annual Interest Income | $40.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $1.07B$1.08B |
| Loans | Q4 2019vs Q4 2018 | $707.4MM$675.6MM |
| Deposits | Q4 2019vs Q4 2018 | $880.5MM$872.5MM |
| Equity Capital | Q4 2019vs Q4 2018 | $184.2MM$194.6MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $10.2MM$9.6MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $9.2MM$21.3MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $1.9MM$2.6MM |
