Armed Forces Bank

Armed Forces And Acadamy Owned By Dickinson Financial

This is the worst experience I have ever had in my life about banks, I was led to believe that these two banks were the best ones for veterans of the military but in fact, it’s been a complete nightmare. I opened an account 11 days ago I was forced to give my direct deposit to them to open account and a small loan to start off. Well, it has been 11 days of nightmares the first seven of them I was blocked every day except for Saturday and Sunday because they don’t work except for Monday through Friday 8 to 5 I was being blocked because all I was simply doing was trying to transfer money to my other accounts. the customer service employees were extremely nice but facetious they were more worried about phishing and scammers then customer care. I went through security questions to verify my identity for four times straight because every time I tried after they said I was good to go on transfers, but try this try that and each time I would get a different story or outcome on what’s really going on. And then I was told as soon as I get my card in the mail, everything would be great and I would be able to do whatever I wanted, but the accountant my money was locked in there and I didn’t have no means or methods for finances for seven days straight. Once I receive my card, I try to get it verified through their customer service line which they said I didn’t have the authorization and I tried online which they said I didn’t have authorization, and then they tried to explain to me that I had my temporary pin code, with my card to use, which there was no information on there about a pin code, and not another envelope come separate on a different day these past 11 days I’m pretty sure I’ve spent at least 24 hrs dealing with this, but they forced me to put my direct deposit in so I have been scraping change just to get by. I know they are not an accredited bank with the BBB but I don’t understand how they are still functioning unless they are doing some phishing themselves. I would not recommend this bank as a veteran or an active duty member to my worst enemy.

Coach Cloke