Astera Credit Union is headquartered in Lansing and is the 78th largest credit union in the state of Michigan. It is also the 1,272nd largest credit union in the nation. It was established in 1949 and as of December of 2022, it had grown to 63 employees and 15,236 members at 5 locations. Astera Credit Union has a B health rating.
Field of Membership Restrictions
Membership in Astera Credit Union is open to anyone living within the state of Michigan through joining the R.E. Olds Transportation Museum ($25 membership fee). Membership is also open to residents of Allegan, Barry, Calhoun, Clinton, Eaton, Genesee, Gratiot, Ingham, Ionia, Jackson, Kalamazoo, Kent, Lake Livingston, Mecosta, Montcalm, Muskegon, Newaygo, Ottawa, Saginaw, Shiwassee, and Washtenaw Counties in Michigan who meet one of the following qualifications: (1) employees of manufacturing companies; (2) employees of General Motors and its affiliates.
See current membership details
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LOVE ASTERA CU's KASASA!!!
I've been a member for over 34 years - this credit union has helped me with everything from car & home loans to investment advice. I also just retired from there & I can tell you it is a great place to work! We are the only credit union represented by the UAW. We've been through ups & downs, but I believe we now have some amazing people working there & we're headed in the right direction!
It took me a while to change my old ways, but since I've switched to Kasasa checking & savings, I'm delighted!!! I earn 2% on up to $7500 in my checking (more than any cd I've seen!) & .35% on up to $25,000 in my savings!
I used to get paid interest in cents, now I'm earning almost $20 per month!
All I have to do is use my debit card 14 times per month (to help with this, I set up auto payments for all my monthly bills), use e-statements, access home banking & have one direct deposit or bill pay per month. I also get refunded up to $5 for foreign atm fees!
I do know that we have always strived to go the extra mile to help people with their financial needs. I highly recommend you give them a try!!!
A decent CU
I used this credit union for several years. I found them to be very reasonable, and polite in all the dealings I had with them. Their website is very clean and easy to use, the people in the office are friendly, and I never had an issue with my money or other services.
Continuously Awful Experience - Don't Use
I have been a member over 20 + years. I filled out my application, sent them all the info they need and have had to continually follow-up with them. Customer service is horrible and still a week later have no answer. First they responded that I wanted a credit card, which I filled out a car loan. Then, they tried to tell me I had 2 car loans, which I only have 1. Very bad service. I got approved in minutes with my other bank and pulled my all my $$ and direct deposit from this bank. They are always a hassle to get a loan processed through and I have paid several loans off through them. But am now done!
Do NOT Bank With Astera
I have been a customer for almost 15 years and never experienced such bull from this bank! My son and i went to apply for a car loan he got pre-approved and then after we got insurance for the car and all paperwork done alls that was needed was to pick up the check. We we arrived they told us he couldnt get the check because now the amount was different! Needless to say we were very disappointed! There customer service sucks but most of all the loan officers do! All my family members have canceled there accounts with them and so should you!!
Worst Customer Service Ever
I am completely surprised this credit union doesn't have countless complaints from the way they treat their customers. I work hard for my money and I give a lot of my money to them for my car loan...With that being said, you would think they would give me a little respect. I've been paying on this account since 2005. I did not even get statements for two years and was still paying on the loan! They refused to change my address over the phone but took my payments! Interest rate is ridiculously high! People there are consistently rude and defensive when asking about my own account. I have only talked with one older lady that is the only nice person there that finally changed my address without giving me a hassle and I now get my statements but big surprise, I've been paying on this loan for three years and it just doesn't add up what's still owed on the loan. I asked for a detailed statement from the beginning of what I paid on the loan and then it's more defensiveness and being rude. And also was said that I have to drive there to get it explained to me. I don't need an explanation, I want a detailed payment receipt of what I paid that's rightfully mine!!! I strongly suggest going ANYWHERE BUT HERE FOR A LOAN!!! VERY RUDE CUSTOMER SERVICE AND UNWILLING TO HELP!!! STAY AWAY!!! BEWARE!!! I WOULD GIVE THEM 0 STARS IF THERE WAS SUCH A THING!!!
Do Not Use Astera.
Here is my expierence with Astera:
They bought out my loan from another company after I bought my car in 2008. Sometime in 2009 I believe. I recieved a form letter stating they now owned my loan. No personal information was included with the letter. Just "keep sending your payments" and a toll free number.
A couple of years later (2012), I received my second piece of correspondance. Another form letter with no personal information stating they needed insurance records. They should have all the original information from my original loan, as I still have the same insurance to this day, however I figured they needed an update. I was told I could do this process online, which I liked since I am disabled and leaving the house is difficult. Only, in order to login, I needed an account number.
I called Astera. I explained I had the documents they wanted and wanted to upload it online, but I didn't know my account number. The person on the phone could not tell me my account number, but assured me she would send a letter with that information on it that day. I updated my address with her before I hung up, as I had just moved, and awaited the letter.
It never came.
I emailed Astera asking for more informaiton and the account number. No reponse. I tried to contact Astera several times trying to obtain an account number, or short of that, what exactly they needed in the insurance documentation that I could copy and mail in. I was advised not to mail it in, to upload it online. And I would get my account number in the mail.
It never, ever came.
Then I was penalized. Fined, I don't even know how much because without that account number I have absolutly no access to my account information. They had blinded me and then fined me while keeping from me the one vital piece of information I needed to avoid the whole scene in the first place. I was threatened and my credit report was attacked when they sent me to collections, although I did pay faithfully every month the amount I believed I owed because the only communication I recieved was form letters or ignornace.
Now I am fighting to get back money that is rightfully mine. I was able to thankfully pay off the loan and walk away from this terrible experience, but I did not ever receive my account number and while they state they are refunding me the full amount, I will never know. I cannot access statements or billing information without my account number. I am being raped, and Astera's response so far has been "So?"
I am now considering legal action in order to get my account number in order to verify that they are not cheating me out of more money. If you do not want this heartache and headache, don't use Astera. It has be an awful nightmare, and all for an account number that is leagally mine to know by right.
Data as of Q4 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 60920 |
| Year Chartered | 1949 |
| Employees | 63 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.45% |
| Return on Equity - YTD | 9.14% |
| Annual Interest Income | $6.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2022vs Q4 2021 | $194.4MM$192.1MM |
| Loans | Q4 2022vs Q4 2021 | $114.4MM$105.8MM |
| Deposits | Q4 2022vs Q4 2021 | $176.3MM$168.7MM |
| Equity Capital | Q4 2022vs Q4 2021 | $9.5MM$16.3MM |
| Loan Loss Allowance | Q4 2022vs Q4 2021 | $1.4MM$1.3MM |
| Unbacked Noncurrent Loans | Q4 2022vs Q4 2021 | $1.1MM$955.00K |
| Real Estate Owned | Q4 2022vs Q4 2021 | $0$35.00K |