Atlantic Union Bank


Overview / Commentary
804-327-5720
1051 E. Cary St., Suite 1200
Richmond, VA 23219

Atlantic Union Bank is headquartered in Richmond and is the 5th largest bank in the state of Virginia. It is also the 103rd largest bank in the nation. It was established in 1997 and as of June of 2022, it had grown to 1,878 employees at 115 locations. Atlantic Union Bank has an A health rating.

Very good bank! Happy with experience!

Posted by: |

I use Union Bank regularly after a recent merger. They took over for my previous bank, Stellar One. At first, I was disappointed that I would be losing my previous bank. I had been a long time customer of my previous bank and I did not want to switch, but Union Bank made the switch so easy. Customer service was a bit slow at first with the high call volume but now I am very happy with the service. I use them primarily for a checking account. I really like their online services. It is easy to monitor deposits and withdrawals as well as all spending and categories of spending. I do miss having my old Virginia Tech alumni checking account that Stellar One offered, which is why I marked a 4 on competitive products, but otherwise I am happy with the checking account options. I really enjoy their bill pay features. It is easy to pay bills online with Union. Much easier than it ever was with my previous bank. I would recommend this bank to others. For a small local branch it is top notch.

Poor Interaction Makes Me Think Twice...

Posted by: |

I had a recent interaction with a sales and service representative via email. The tone of the email was cold and unprofessional and the individual did not answer my question stating privacy policies as a reason. I am thankful the bank takes privacy and security seriously, but this individual could use some lessons in email etiquette. There was no greeting, empathy, and the person did not leave his/her name in the email. This is far from the service I have received in previous years of being a customer of Union Bank & Trust. I wanted to return to the bank, but if today's interactions are indicative of the service I will receive, I definitely need to think twice.

Poor Choice For Business Banking Needs

Posted by: |

From the clunky online banking experience which is confusing to navigate on what seems decades-old web platforms, to extremely long wait times for phone customer service by phone, I would think twice before opening a business account with Atlantic Union.

Poor Customer Service Line

I had a problem with a deposited check not showing up in account days later despite it clearing the person who wrote its bank. I called customer service 800# to discuss. First I was on hold for > 30 minutes starting at 8:10 am & I had to hang up. Recalled later & waited again. I got live agent after 15 minutes. She asked me all these security questions including specific deposit amounts or transactions amounts , which I understand for security, but then told me that I answered incorrectly and she couldnt help me. When I asked which part I answered wrong so I could figure out if I misspoke or misunderstood her, she said she couldn't tell me that. I believe it was probably because she asked for a specific deposit amount & I gave her a transfer amount as that account isn't used often for direct deposit. I even said to her "I have a transfer amount" I would think they could say "I need an actual deposit" Or it could be because I also live in an area that sometimes my address pops up as the county & sometimes as the city. Did I get that wrong?? I wouldn't know. So then I called the branch. They don't answer phone anymore & state they'll get back to you in 24-48 hours! I'm missing vital money for my business for now 4 days!

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Health

Health Grade Components

Overall
FDIC Certificate #34589
Year Established1997
Employees1878
Primary RegulatorFED
Profit Margin
Return on Assets - YTD1.12%
Return on Equity - YTD7.85%
Annual Interest Income$286.9MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$19.55B$19.95B
LoansQ2 2022vs Q2 2021$13.57B$13.61B
DepositsQ2 2022vs Q2 2021$16.16B$16.71B
Equity CapitalQ2 2022vs Q2 2021$2.69B$2.95B
Loan Loss AllowanceQ2 2022vs Q2 2021$104.2MM$118.3MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$33.1MM$44.5MM
Real Estate OwnedQ2 2022vs Q2 2021$6.3MM$6.8MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not Atlantic Union Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Atlantic Union Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.02%*$25k*-Health Savings Account
OTHER TIERS: 0.01% $1 - $25k
0.02%--Personal Savings
0.02%--Loyalty Savings
0.01%--Deluxe Savings Club (w/ Auto Debit)
0.01%--PRISM Savings

Atlantic Union Bank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.31%*$250k*-Loyalty Money Market Account
OTHER TIERS: 0.06% Up to $25k | 0.11% $25k - $100k | 0.16% $100k - $250k
0.30%*$250k*-Money Market
OTHER TIERS: 0.05% Up to $25k | 0.10% $25k - $100k | 0.15% $100k - $250k

Atlantic Union Bank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%--Preferred Checking
0.01%--Loyalty Checking
0.01%--ThankU Checking

Atlantic Union Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.50%$1k-27 Month CD Special
3.00%$1k-13 Month CD Special
0.91%$1k$100k5 Year Loyalty CD
0.90%$1k$100k5 Year CD
0.81%$1k$100k4 Year Loyalty CD
0.80%$1k$100k4 Year CD
0.71%$1k$100k3 Year Loyalty CD
0.70%$1k$100k3 Year CD
0.61%$1k$100k2 Year Loyalty CD
0.60%$1k$100k2 Year CD
0.51%$1k$100k1 Year Loyalty CD
0.50%$1k$100k1 Year CD
0.30%$1k$100k6 Month CD
0.15%$1k$100k3 Month CD
0.02%$1k-1 Year No Penalty Loyalty CD
0.01%$1k-1 Year No Penalty CD

Atlantic Union Bank IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.50%$1k-27 Months IRA Special
3.00%$1k-13 Month IRA Special
0.91%$1k$100k5 Year Loyalty IRA
0.90%$1k$100k5 Year IRA
0.81%$1k$100k4 Year Loyalty IRA
0.80%$1k$100k4 Year IRA
0.71%$1k$100k3 Year Loyalty IRA
0.70%$1k$100k3 Year IRA
0.61%$1k$100k2 Year Loyalty IRA
0.60%$1k$100k2 Year IRA
0.51%$1k$100k1 Year Loyalty IRA
0.50%$1k$100k1 Year IRA
0.30%$1k$100k6 Month IRA
0.15%$1k$100k3 Month IRA
0.02%$1k-1 Year No Penalty Loyalty IRA
0.01%$1k-1 Year No Penalty IRA
Locations

Availability



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