Austin Telco Federal Credit Union


Overview / Commentary
512-302-5555
8929 Shoal Creek Blvd
Austin, TX 78757

Austin Telco Federal Credit Union is headquartered in Austin and is the 11th largest credit union in the state of Texas. It is also the 170th largest credit union in the nation. It was established in 1941 and as of June of 2021, it had grown to 183 employees and 89,770 members at 24 locations. Austin Telco Federal Credit Union has an A+ health rating.

Field of Membership Restrictions

Membership in Austin Telco Federal Credit Union is open to those who live, work, worship, volunteer, or attend school in the Texas counties of Bastrop, Caldwell, Hays, Travis, and Williamson. Immediate family members of eligible individuals also qualify.
See current membership details

Reviews (4)

Great Experience at Austin Telco

I have only had great experiences at Austin Telco Federal Credit Union. From the day I opened my account i was treated well. They kept my money safe. They even offered me many unique investment options. I primarily used their checking account services. I went there regularly to make deposits and the occasional withdrawal. They helped me quickly and professionally. I really liked the atmosphere inside their building too. It was professional yet stylish, and also relaxing like a modern lounge almost. It was a great experience visiting there and doing business with them. I always have a great time when I go there. I plan to continue using them for a very long time. It is convenient for me as they are near my work, I really like their location as well as the services they offer, they treated me well.

Awesome Bank!

Posted by: |

With a single review and a 4-star rating, you may think that this is review is being written by someone who works there, but I assure you that I am not in any way affiliated, other than banking there.  I currently hold accounts with Bank of America, Chase, and Austin Telco, and Austin Telco rocks!

I no longer live in Texas, so banking remotely with Austin Telco is a tad difficult, especially since I can't do deposits via my cellphone etc as other banks do.  But I keep my Austin Telco account as my personal bank account because they are just awesome.  Service is great (unlike BoA), fees are reasonable (unlike Chase and BoA), and I can easily reach people by phone (unlike BoA) who are always friendly.

So why not 5 stars?  Because their technology is a bit behind compared to other banks who can do cellphone deposits, etc.  That's enough for me to fairly take away one star, but no where near enough of a reason for me to bank in my own city.  Austin Telco rocks!

Outdated And Unorganized

To start, they lost some of my loan forms which is pretty scary. They also are outdated and doing anything with them takes 4 emails 2 phone calls and sometimes a trip to their office. There are plenty other services that enable interaction with the click of a button, but Austin Telco is not one of these places for some reason. Their staff gives inconsistent information and are overall difficult to work with.

Stay Away! Grifters!

Horrible untrustworthy people and a grifter mentality, stay away! Closed my account and reported them to https://www.ncua.gov/.



Health
A+

Health Grade Components

Overall
NCUA #4584
Year Chartered1941
Employees183
Primary Regulator
Profit Margin
Return on Assets - YTD1.01%
Return on Equity - YTD8.86%
Annual Interest Income$25.9MM
Assets and Liabilities
AssetsQ2 2021vs Q2 2020$2.29B$2.02B
LoansQ2 2021vs Q2 2020$1.45B$1.40B
DepositsQ2 2021vs Q2 2020$2.02B$1.77B
Equity CapitalQ2 2021vs Q2 2020$256.2MM$244.5MM
Loan Loss AllowanceQ2 2021vs Q2 2020$3.4MM$2.5MM
Unbacked Noncurrent LoansQ2 2021vs Q2 2020$2.5MM$2.8MM
Real Estate OwnedQ2 2021vs Q2 2020$0$813.00K
Rates

Rates for Austin Telco Federal Credit Union are currently being reviewed.

Locations

Availability



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