From the Bank
Avidia Bank provides the best in banking to consumers and businesses and is a proud community partner. Formed in 2007 by a merger between Hudson Savings Bank and Westborough Bank, Avidia Bank is now a $1.2 Billion mutual community bank headquartered in Hudson, MA. It has branches in Hudson, Westborough, Clinton, Marlborough, Northborough, Shrewsbury, Leominster and is opening soon in Framingham.
With investments in technology, Avidia offers Mobile banking with check deposit, bill pay, transfers, and the option to pay other people electronically.
The bank is very passionate about communities it serves in and helps out area organizations through the Avidia Charitable Foundation as well as through the Bank itself.
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Framingham Bank
New bank they opened in Framingham looks great and customer service was great. There is ample parking and in a convenient location.
Great People, Totally Absurd Online Banking Experience
Good luck to anyone seeking an easy, straightforward online banking experience with Avidia. In my experience, it's pure imbecilic torture. I am all in favor of whatever degree of security a bank wants to impose on its systems. If a bank wants to go to the Fort Knox level, by all means, go ahead. However, there's an intelligent and logical way to go about doing it. Avidia did not get the memo on this. None of the other banks I deal with come anywhere close to Avidia in terms of how cumbersome and difficult they make online banking. All totally unnecessary and avoidable. Great CS phone reps - I feel badly for them having to defend and find workarounds for such poorly conceived internal systems.
Deceptive Sales Practices: Huge Penalties
Our preferred bank (NOT Avidia) charges 50% of one year's interest as a penalty for early withdrawal of a CD. We had thought that was a norm. What an awakening! Without any clear statement, and nothing at all on its website, Avidia has charged us 50% of the FULL CD TERM's interest, including both past and future.
We recently lost $675 in penalties when our preferred bank's penalty policy is 50% of one year's interest. No warning, no disclosure other than the weasel words in the contract, no mention at time of withdrawal. Just WHAM, 50% of the full term interest.
Horrible Customer Service
Extremely unhelpful customer service, closing unresolved tickets and not making any effort to solve the issue (sending boilerplate responses that are not applicable to the situation.)
Run fast.
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 90215 |
| Year Established | 1869 |
| Employees | 243 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.82% |
| Return on Equity - YTD | 7.97% |
| Annual Interest Income | $70.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $1.67B$1.60B |
| Loans | Q4 2019vs Q4 2018 | $1.28B$1.22B |
| Deposits | Q4 2019vs Q4 2018 | $1.44B$1.34B |
| Equity Capital | Q4 2019vs Q4 2018 | $176.8MM$160.7MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $12.3MM$12.5MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $8.1MM$9.1MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $0$2.0MM |