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978-562-2222
42 Main Street
Hudson, MA 01749

From the Bank

Avidia Bank provides the best in banking to consumers and businesses and is a proud community partner. Formed in 2007 by a merger between Hudson Savings Bank and Westborough Bank, Avidia Bank is now a $1.2 Billion mutual community bank headquartered in Hudson, MA. It has branches in Hudson, Westborough, Clinton, Marlborough, Northborough, Shrewsbury, Leominster and is opening soon in Framingham.

With investments in technology, Avidia offers Mobile banking with check deposit, bill pay, transfers, and the option to pay other people electronically.

The bank is very passionate about communities it serves in and helps out area organizations through the Avidia Charitable Foundation as well as through the Bank itself.

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Reviews (8)

Great People, Totally Absurd Online Banking Experience

Good luck to anyone seeking an easy, straightforward online banking experience with Avidia. In my experience, it's pure imbecilic torture. I am all in favor of whatever degree of security a bank wants to impose on its systems. If a bank wants to go to the Fort Knox level, by all means, go ahead. However, there's an intelligent and logical way to go about doing it. Avidia did not get the memo on this. None of the other banks I deal with come anywhere close to Avidia in terms of how cumbersome and difficult they make online banking. All totally unnecessary and avoidable. Great CS phone reps - I feel badly for them having to defend and find workarounds for such poorly conceived internal systems.

Very Poor Experience

Posted by: rgriffith | Feb 15, 2018

My account was transferred to this service due to employer changing plans. Part of my money was sent back to my employer, part of my money is still at Avidia and when I do some accounting the numbers don't add up correctly. Avidia sent me a HSA credit card to pay for expenses. I tried to use the card at two doctors offices and Costco pharmacy. Even though the card is "active" according to support, the card came up invalid on all the systems. There is enough money in my account to cover the bill. Customer service finally told me I had to swipe my card and it wouldn't work via phone or web pay. On top of that, I was told it wouldn't work at Costco and I had to use it at Rite Aid or Walgreens. I still have several hundred dollars that are in limbo somewhere.

No Update, Dont Know Where My Funds Are, Keep Getting Voicemail

Today is 1/25/18. I initially deposited my HSA funds into my account on 12/15/17. After OVER A MONTH, my account is still not processing, and it still says "my request is pending". I have tried to contact customer support and been redirected to talk to three other third party companies. One rep said my case was "escalated to management," but after 8 days, still no response. I have no idea where my money is and no one is responding to my requests. DO NOT LET THEM HANDLE YOUR MONEY.

Avoid Avidia

Posted by: J_USA | Jan 24, 2018

The company takes a month or more to process HSA to HSA transfers, meanwhile fees are still collected during the stalled process.

Avidia Overcharged And Won't Respond

Posted by: WBDoyle | May 25, 2017

Beware: Avidia overcharged us on a contract and has simply not responded. Be very careful and watch for ACH withdrawals without your consent!!

Avidia HSA....Two Words... Look Else Where!

Posted by: TitanT | May 20, 2017

Healthcare professional here. I've never experienced such an unprofessional, incompetent set of customer services reps and their supervisors. You can not possibly get them to resolve your issues. Not only are they not versed in their very confusing websites software, they stall and push you along to the next rep... say they see your concerns and do everything to get off the phone with you. After this, they lie and say they called you ...with no documentation. Ask them for proof they are working on your situation? Or Prove that they "left you a message about resolving your concerns several times"? .... dead silence .... steer clear folks .... this organization is not ready or able to in the HSA business.

Terrible Bank

Horrible customer service because they use a 3rd party vendor and use a 3rd party vendor for their cards. Even in the branch, some of the employees conduct themselves in an unprofessional manner. Don't use this shell of a bank that only generates fees for itself and really provides no tangible value.

Poor Customer Service

Posted by: uglysquid | May 5, 2014

I did not receive a card for my HSA, so I called to ask for one. They said they would put in an expedited request. Great! 2 weeks later, nothing. I call up again and they can't find anything in the system. They say they don't want to try it again because they don't want to charge me a second $50 fee. Wait, what?? No one said anything about fees! They say I'll need to talk to the people at the main branch, and they gave me a phone number for it. I call it and it just bounces back to them again, and again, and again. They say I should go visit my local branch. Fine, except it is 2000 miles away. I do not respect anyone that stonewalls like this!



Health

Health Grade Components

Overall
FDIC Certificate #90215
Year Established1869
Employees226
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD0.74%
Return on Equity - YTD8.08%
Annual Interest Income$61.6MM
Assets and Liabilities
AssetsQ4 2017vs Q4 2016$1.52B$1.39B
LoansQ4 2017vs Q4 2016$1.19B$1.10B
DepositsQ4 2017vs Q4 2016$1.11B$966.4MM
Equity CapitalQ4 2017vs Q4 2016$152.5MM$119.9MM
Loan Loss AllowanceQ4 2017vs Q4 2016$11.8MM$9.4MM
Unbacked Noncurrent LoansQ4 2017vs Q4 2016$4.0MM$5.4MM
Real Estate OwnedQ4 2017vs Q4 2016$780.00K$0
Rates
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Always verify rates and promotions with the bank or credit union. We are not Avidia Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Avidia Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.35%*$50k*-Smart Savings Account
OTHER TIERS: 0.15% Up to $10k | 0.20% $10k - $25k | 0.25% $25k - $50k
0.25%*$20k*-Health Savings Account (HSA)
OTHER TIERS: 0.10% Up to $2,500 | 0.15% $2,500 - $20k
0.10%--Statement Holiday Club

Avidia Bank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.60%*$100k*-Money Market Account
OTHER TIERS: 0.20% Up to $10k | 0.30% $10k - $50k | 0.40% $50k - $100k
0.55%*$50k*-IRA Money Market Account
OTHER TIERS: 0.45% Up to $50k

Avidia Bank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.55%*-$25keChecking
OTHER TIERS: 0.35% $25k+
0.12%*$50k*-The Most Account
OTHER TIERS: 0.02% Up to $25k | 0.07% $25k - $50k
0.05%--Value NOW Checking
0.05%--Senior Checking

Avidia Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.53%$1k-60 Month CD
2.07%$1k-48 Month CD
1.97%$1k-36 Month CD
1.71%$1k-30 Month CD
1.61%$1k-24 Month CD
1.51%$1k-18 Month CD
1.41%$1k-12 Month CD
0.90%$1k-6 Month CD
0.65%$1k-3 Month CD

Avidia Bank IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.69%$500-60 Month IRA
2.22%$500-48 Month IRA
2.12%$500-36 Month IRA
1.87%$500-30 Month IRA
1.77%$500-24 Month IRA
1.66%$500-18 Month IRA
1.56%$500-12 Month IRA
Locations

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