BancFirst is headquartered in OKLAHOMA CITY and is the 4th largest bank in the state of Oklahoma. It is also the 154th largest bank in the nation. It was established in 1989 and as of March of 2023, it had grown to 1,863 employees at 118 locations. BancFirst has a B+ health rating.
Overall Good
They're pretty good, lost my wallet, and they were extremely helpful in getting my new account set up. When something posted to my old account (even a year later) they were able to transfer it immediately.
They often have free cans of soda-pop on hot days, suckers for the kids, and treats for the pets, which is nice. I've never had an overdraft, so I can't tell you how their insufficient funds policy works.
They have low interest rates for loans, but are very conservative, so you will need a spotless credit to work with them or you may not get approved for as much as you need. I know someone who says their small business loan is sinking with BancFirst, and they wish they would have went elsewhere, but I am not wealthy and have a simple, free-checking account for students.
I'm pretty pleased with the staff, yet caution that they are a bit more like a "big bank" which seems to be the unpopular trend right now. Being that they are Oklahoma ran, however, I think that's nothing to be concerned with.
An added perk is they have ATM's located at all the Walgreens stores throughout the state! Even in rural areas in the panhandle and Woodward! For my needs, a five star, but to each his/her own!
Bancfirst Oklahoma
BancFirst advertises itself as a "neighborhood" bank, and that's how I have always thought of them. I have had a checking account with them since 1982, with my military pay and later my retirement pay being automatically credited to my account every month, with absolutely no problems. Several years ago my account was hacked, and someone tried to cash a check on my account at several places, they quickly found the problem and took care of it. Their tellers are always friendly. I once brought in my "piggy bank," change I had collected over several years. It was over $400 in change, but they ran it through their machine and credited it to may account right there. In short, I have always been happy to be a customer of this bank.
Not Following The Legal Wishes Of Their Customer
The people at the bank have always friendly, however they do not follow the law or their own policy when it comes to dispersing funds upon death. There is a co-owner and Payable on Death for an account that was executed by the original owner of the account. A guardianship expires upon the death or release of the ward from guardianship. At that time the ownership reverts back to the owner or ward. Their attorneys refused to release the funds to either the co-owner or the Payable on Death even though our estate attorney said they are not part of the estate and their paperwork is in agreement. Keep in mind, there are 5 accounts and only 1 account is in question and it is the account with the least amount of funds.
Selling Stocks
One of the largest stock owners sold off a lot of stock last year. Hmmmm
Bancfirst Stole $300.00
Went through the drivethrough for my husband. We had been married a short time, but I'd made many deposits for him through the drivethrough bank.
I submitted a bank slip with a deposit that contained two checks written to my husband's company. My husband and I have visted this bancfirst location at least twenty times, the people know him very well. So, I submit the deposit and my husband wrote the deposit out with two checks being deposited and he wanted $300.00 cash back. We had planned to meet at the filling station to fill up two work-trucks (I was driving one and he was driving one). However, the teller refused to give me the cash back, as she said I'm not on (his) account, so I can't get cash. So, I said can you call my husband? He's close by and so give me the deposit back, I'll wait for him to meet me here and get the cash back, because I'm on empty on gas. The lady absolutely did not answer me, she was just speaking to me one second prior, but said nothing. And, sent something out to me through the tube - I got it out, it was the receipt. I asked her if she put the money into the account and she refused to talk to me. So I was upset, drove away and called my husband. He had to head back to work, since I took so long and so I drove home to tell him what happened. My husband forgot to go check on this. I did not handle all of the accounts (yet) so I didn't double check anything because my husband said he'd go get it and I figured he did. Then fast forward to now - I was reconciling our customer's account, because we had a job open for over one year and I noticed that his account was paid on, but it seemed like there was money short on the deposit with (his) payment and another customer's payment. Short $300.00. I look up the transaction for the day I made the deposit. Apparently the teller kept the money, because the deposit is not correct and our account has been short $300.00.
My husband went to the President of this location of BancFirst and he assigned our "inquiry" to the VP. She told my husband too late. We did NOT get the money and she would not talk to me because they're not "talking" to me. They have been rude every time i entered the building. And, if I asked a question, they did NOT answer as if I was a stranger. They continually disregarded many of our requests for certain things on our accounts, even after my husband put my name on the accounts. Guess what, again, we are missing money from an account. My husband submitted an inquiry, but I imagine they will lie about it and tell him too bad too sad you can't get money from us. Basically, I want to change banks. We are looking for another bank. Now, we have lost 300+115. That is just what I've figured out so far.
The BancFirst FRAUD DEPT is a joke, because I filed a request for them to audit the accounts. They took all of the information but absolutely nobody has reached back out after one month. I will take this up with a higher up and see if they resolve the issues. We didn't steal our own money, so some teller there at that location put it in her pocket or the person that's supposed to reconcile accountes put it into some reserve account or took it themselves. if they're doing their job they would have automatically refunded our money - how can you deposit to busineess' checks and the monies do not add up - nobody in the bank double checks weekly or daily tallies? Unbelievable.
WTF Is With The Availble Funds?
My friend just checked his money on my pc and I seen that his amount he had available was small as ^%$* I was wondering is that just to mess people up in their actual money available? This just seems like if I was 90 years old I would not be able to see what I actually have to spend..
Data as of Q1 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 27476 |
| Year Established | 1989 |
| Employees | 1863 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.78% |
| Return on Equity - YTD | 17.6% |
| Annual Interest Income | $120.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2023vs Q1 2022 | $10.42B$10.61B |
| Loans | Q1 2023vs Q1 2022 | $5.81B$5.39B |
| Deposits | Q1 2023vs Q1 2022 | $9.04B$9.51B |
| Equity Capital | Q1 2023vs Q1 2022 | $1.08B$990.4MM |
| Loan Loss Allowance | Q1 2023vs Q1 2022 | $82.4MM$78.0MM |
| Unbacked Noncurrent Loans | Q1 2023vs Q1 2022 | $12.3MM$16.4MM |
| Real Estate Owned | Q1 2023vs Q1 2022 | $38.6MM$39.4MM |
