BANK OF OAK RIDGE

Deceased Parent Account

In December my mother passed, in Jan. I went to this bank with my 87 year old father to close this account. We were told it had to go thru probate! Not a problem we just wanted the account frozen because mom’s purse had been stolen from the hospital! I’m not from this state and could not get back here till the 28 of Feb. On the 29th my father and I went to the clerk of court did the necessary paperwork, got the release from the clerk and went to the bank. This was at 2:00 pm. Needless to say they were not very nice, they were not happy with the paperwork from the clerks office, had to call and verify the legality of it, then asked us to have a seat. After an hour and a half wait, we were told that closing the account was handled by another department and we would have to come back possibly tomorrow! Seriously? We are talking about an account that has less than 1000.00 in it! Come on! They took our names and numbers and said they would call us tomorrow, (Friday). It’s Friday 12:00 the phone rings, branch manager, they will not release the funds because she feels the document has been altered! What! I told her we had come directly from court with the documents that it has a raised seal what more does she want! I told her she better call the clerk of court and get it straight asap, because they have no legal right to hold those funds! Still waiting to get my Dads money! Run people as fast as you can from this establishment!