Bank of the James

Best local bank in central Va

For the most part, I always get great customer service when I walk in to any of these local branches. At my typical branch, someone always greets me and opens the door for me, making me feel relaxed and positive before I even begin my transaction. I have business accounts with them and I've had the pleasure of working with bankers on several occasions. Every time, they have been curious and been good listeners, ensuring that I get the most out of my accounts and with the least amount of fees. They fix my problems quickly and I don't have to wait around all day to talk to someone like I would at some larger banks. I am considering moving my personal accounts to them too but the main two things holding me back is that I like having locations across multiple states in case I am out of town, and they're mobile/web experience is not as strong and user friendly as some other big banks. It is important to me to be able to access accounts quickly online.