Brightstar Credit Union is headquartered in Hollywood and is the 29th largest credit union in the state of Florida. It is also the 500th largest credit union in the nation. It was established in 1946 and as of June of 2024, it had grown to 193 employees and 59,686 members at 8 locations. Brightstar Credit Union's money market rates are 11X the national average, and it has an A health rating.
Field of Membership Restrictions
BrightStar Credit Union offers membership to anyone who resides, works, or attends school in the Florida counties of Brevard, Broward, Charlotte, Collier, DeSoto, Glades, Hardee, Hendry, Highlands, Hillsborough, Indian River, Lee, Manatee, Martin, Monroe, Miami-Dade, Okeechobee, Osceola, Palm Beach, Pinellas, Polk, Sarasota, or St. Lucie. Membership is also open to individuals associated with educational institutions in Broward County, and to employees (and their family) of local partner organizations.
See current membership details
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Overdraft Fees
I was charged 5 overdraft fees foe transaction lower than the fee amount and that was processed and pending for 3 days. 1 ach payment processed 3 days later and the bank refused to do anything about it. This bank is legal robbers.
BRIGHTSTAR IS A SCAM
I was charged 3 overdraft fees for three different transactions that I was trying to stop.
I was not allowed to transfer money into the account to stop the overdraft fees and after calling customer service and being on hold for an hour, the representative told me that there was no way to prevent a transaction from going through. And no way to prevent it in the future.
They don't have zelle or any way to transfer funds.
I have to send an online request to get the three overdraft fees returned. After being on hold for an hour she sends me to the website.
One of the transactions was $9 and I get charged $34 for it.
I'm trying to close my account and she said she wouldn't do that either. Brightstar is a scam bank!
Inaccurate Credit Reporting Practices
I paid off a HELOC mortgage with BSCU in August 2017, as evidenced of a satisfaction of mortgage filed with the county. My account has always had a perfect payment history reported and it was paid in full. In April, the account was all the sudden being reported as open and delinquent. I filed a dispute with the credit bureau and my account information was restored and report accurately. I went back to my happy life. Fast forward to today, June 2022 and the inaccurate account shows as open and delinquent...AGAIN resulting in a decrease of 202 points to my impeccable credit score. This company has got to get their reporting practices under control. This is unacceptable.
Data as of Q2 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 67347 |
| Year Chartered | 1946 |
| Employees | 193 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.96% |
| Return on Equity - YTD | 11.81% |
| Annual Interest Income | $20.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2024vs Q2 2023 | $869.4MM$796.5MM |
| Loans | Q2 2024vs Q2 2023 | $696.2MM$618.5MM |
| Deposits | Q2 2024vs Q2 2023 | $759.1MM$721.4MM |
| Equity Capital | Q2 2024vs Q2 2023 | $70.3MM$63.9MM |
| Loan Loss Allowance | Q2 2024vs Q2 2023 | $7.6MM$3.2MM |
| Unbacked Noncurrent Loans | Q2 2024vs Q2 2023 | $2.9MM$1.2MM |
| Real Estate Owned | Q2 2024vs Q2 2023 | $0$0 |