Broadway National Bank is headquartered in San Antonio and is the 21st largest bank in the state of Texas. It is also the 266th largest bank in the nation. It was established in 1941 and as of September of 2020, it had grown to 628 employees at 38 locations. Broadway National Bank has an A health rating.
I have been dealing with Broadway bank for a little over 1 year. They offered me a free checking and savings with little to no hassel. They do what a bank is supposed to do. They are friendly when you visit and so far there have been no surprises and no hidden charges. My only minor complaint is their web site and online banking is not the best. They really should look into some upgrades and improved presentation. I can do my online banking, bill pay and review accounts but I hate to admit it but Bank of America who I used to deal with has a much better set of web tools and presentation. Other than that I am a happy Broadway Bank Customer.
Since moving to San Antonio six years ago, I've taken advantage of a number of cash bonuses for opening checking or savings accounts at various financial institutions. Last November, I received a mailing advertising a $125 bonus for opening a personal checking account at Broadway Bank; the account required an initial deposit of $100 and a monthly direct deposit. I opened the account at a nearby branch on the final day of the promotion. The personal banker who assisted me was not familiar with the promotion, but he checked with the branch manager and verified it. Opening the account was straightforward and both the teller and the personal banker who assisted me that day were polite and helpful. I went home with a sheaf of papers which I promptly added to my "bonus bank account" file.
I requested only a debit card, no checks, since this was not going to be my primary checking account. Broadway Bank did provide me with five temporary checks in various designs. The debit card arrived within a week and I activated it, as well as setting up a direct deposit from my husband's military pay. My plan was to use this as a sort of personal "Christmas Club" account, something I started the previous year with a "bonus bank account" at Chase. So far, so good.
Early in 2010, I finally got around to setting up online access to this account. I'd started the setup process with the personal banker in the branch when I opened the account but never logged on to complete the process. As it turned out, getting online with Broadway Bank was a bit of a hassle for me. I had to call their online banking support at least twice before gaining access to my account. The upside was that their phone support personnel were both local and very polite and helpful.
In addition to the monthly direct deposit, I added a rather generous gift check to my account late in December. I noticed that it posted quickly, within a couple of days. Once I set up my online access, I also added several payees in Broadway Bank's BillPay feature and utilized it to pay bills a number of times. I really like this feature - it includes optional electronic bills from participating billers, an option I have not used, but the best feature for me is short lead time on paying bills - payments I set up today can be delivered in as little as three or four days.
But what of the promised $125 bonus? I kept an eye on my monthly statements, but four months after I opened the account and set up direct deposit, no bonus had posted, so I stopped by the branch to look into the situation. I spoke with a teller who was very polite and helpful like everyone else I'd dealt with - she researched the bonus for me, found the applicable offer code, and told me that it would post to my account within a day or two. Which it did.
So far I haven't been hit with any pesky fees. In fact, I've been pretty happy with this account all around - enough that I would consider Broadway Bank for other banking needs as they arise. Since I opened this account I've noticed that Broadway Bank has locations all over the parts of San Antonio that I frequent - and it has a military arm, Eisenhower Bank, with a presence on San Antonio military facilities. As a military wife, I find myself shopping on post/base at least a couple times a month, and Eisenhower Bank ATMs are conveniently located in the military shopping facilities and offer fee-free withdrawals from my Broadway Bank account.
Compared to Chase, Bank of America, and Compass, all of which have paid me account opening bonuses over the past few years, Broadway Bank of San Antonio is far and away the best.
I read the other reviews here and would have said similar a couple of years ago, but recent changes in their policies took our family from free checking to paying outrageous maintenance fees ($120 per year) just to do business here. The bar for free checking qualification was raised so high there was no way we could meet it. We got a great deal on our car loan a few years back and it gets paid out of automatic draw on a savings specifically set up for that. Now we pay an extra $3 a month just to give them our money. They had always worked with us to get the best banking experience, but no more. Now it's as if they don't care if we stay or go. So we're going.
|FDIC Certificate #||15797|
|Return on Assets - YTD||0.8%|
|Return on Equity - YTD||7.59%|
|Annual Interest Income||$95.1MM|
|Assets and Liabilities|
|Assets||Q3 2020vs Q3 2019||$4.63B$3.82B|
|Loans||Q3 2020vs Q3 2019||$2.54B$2.17B|
|Deposits||Q3 2020vs Q3 2019||$3.96B$3.27B|
|Equity Capital||Q3 2020vs Q3 2019||$453.6MM$424.1MM|
|Loan Loss Allowance||Q3 2020vs Q3 2019||$27.2MM$21.7MM|
|Unbacked Noncurrent Loans||Q3 2020vs Q3 2019||$5.0MM$2.0MM|
|Real Estate Owned||Q3 2020vs Q3 2019||$1.3MM$1.2MM|
Rates for Broadway National Bank are currently being reviewed.