Byline Bank


Overview / Commentary
773-244-7000
180 N Lasalle Street
Chicago, IL 60601

Byline Bank is headquartered in CHICAGO and is the 6th largest bank in the state of Illinois. It is also the 174th largest bank in the nation. It was established in 1972 and as of December of 2023, it had grown to 1,056 employees at 61 locations. Byline Bank's money market rates are 11X the national average, and it has an A health rating.

Reviews (7)

NCB bank

Posted by: |

I have belonged to a community bank for years. There is little turnover of the employees, especially the branch manager. I feel connected to the bank versus feeling like just a number in a large banking network. I am old enough to remember the passbook savings book and, when my daughter was 5 or 6, she was able to open her first savings account with a savings book and watch her numbers go up each week with her allowance. As she got older, the passbook disappeared, but she got to share in the collective memory of what it felt like to hold the book that showed your financial growth. I currently have a checking account with this bank and something as small as no monthly fees and free coin counting (without rolling coins first) is a nice, neighborhood friendly perk. There is no minimum balance for free checking and no limit on monthly withdrawals. A couple of times where I appreciated the local bank experience included 1) I overdrafted and got charged an overdraft. The next day I added the amount to get out of negative numbers and my branch manager reversed the overdraft charges. A large bank would not do this curtesy; 2) my bank card got skimmed. The next day I noticed a $300 charge for sneakers which were not mine. Rather than question the transaction or question my sincerity, the branch manager recognized this to be out of normal spending for me and, immediately, reversed that charge, froze my card and reissued me a new card. Such instant courteous service like this is not found in large banks. I truly enjoy my local bank experience and dread that they will someday get absorbed by one of the larger banks.

Unprofessional Handling Of Check Deposit And Funds Availability

I've had a highly disappointing experience with Byline Bank, Elmwood Park branch. In March, I deposited a $1,200 check that cleared without a hitch. However, my subsequent $7,500 deposit was mishandled. Despite being a former teller and understanding the need for overnight processing, the branch promised availability by Tuesday. Come Tuesday, while I could withdraw $1,500, I later discovered online that only $5,000 of my deposit was accessible, contrary to what was initially stated.

Upon confronting the branch manager, who I've built a rapport with, I received mixed messages about immediate availability of deposited checks, which was not the case for my Saturday deposit. The delay and subsequent hold on $2,400 of my money without clear communication is inexcusable.

Customer service directed me back to the manager for resolution. Despite leaving a voicemail, the manager failed to follow up as promised. It took an in-person visit on Friday for her to initiate the release of my funds, which should have been within her immediate power.

This level of unprofessionalism is unacceptable. My business regularly deposits large checks, and if $7,500 is treated with such unwarranted suspicion and delay, I dread to think how a larger deposit would be handled. I expect better, especially given my established relationship with the bank manager. Seem like the check became available and the bank put an additional hold on the funds. Such practices are not conducive to a successful banking relationship. I strongly urge immediate improvement in communication and professionalism at this branch.

VERY Low Dollar Transfer Limits

Posted by: |

I was planning on opening an account, but their website did not disclose the daily/monthly dollar transfer limits. So, I called them. It is $2,000 / day up to $5,000 / month. What! That's absurd and is a deal-breaker in my opinion.

Credit Downgrade Nightmare

They lost a loan payment I deposited in person at their branch,reported the payment as late to the ratings agencies, then refused to correct the problem. North Community Bank was great, new management is condescending and incompetent.

Bad Service

Posted by: |

very bad bank very bad teller one day I asked about check if clear or not for the teller she told me yes clear 100% I asked twice before get cash for the person the one gave me the check after that I came back later on the day I found the check not clear and the check bad because the stupid teller mistake she lied to me I lost 2000$ because the girls lied to me or she doesn't her job and the manager doesn't help she told me maybe the girls she got confused about the check that's for me very stupid I lost a lot of money for bad very bad service be careful im going to close the account and I made police report about this bank byline bank and location in Robert road in bridgeview il very very bad

Awful, Awful, Awful!

I didn't mind using Archer Bank before. I tend to root for the little guy. When they became North Community Bank the account protection was there still free of charge meaning if your account has insufficient funds the bank card payment is declined.

When Byline launched though that free account protection went away with it and without notice. Byline is pig slop happy to 'spot you' for a $4.99 bank card transaction then charge you $160 in overdraft/account restoration fees.

Their ATM machines are consistently inoperable and their mobile/online banking technology is something from a museum on late 90's culture.

Residential Loan

Posted by: |

The loan officer at North Community bank is a con artist and thief. Tried to charge points in addition to hefty closing costs. Beware.



Health

Health Grade Components

Overall
FDIC Certificate #20624
Year Established1972
Employees1056
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD1.49%
Return on Equity - YTD12.59%
Annual Interest Income$479.7MM
Assets and Liabilities
AssetsQ4 2023vs Q4 2022$8.87B$7.35B
LoansQ4 2023vs Q4 2022$6.6B$5.39B
DepositsQ4 2023vs Q4 2022$7.22B$5.72B
Equity CapitalQ4 2023vs Q4 2022$1.11B$835.5MM
Loan Loss AllowanceQ4 2023vs Q4 2022$101.7MM$81.9MM
Unbacked Noncurrent LoansQ4 2023vs Q4 2022$59.3MM$33.3MM
Real Estate OwnedQ4 2023vs Q4 2022$1.2MM$4.7MM
Rates
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Byline Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%--Online Statement Savings Account

Byline Bank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
4.85%-$500kOnline Advantage Money Market - New Money
4.75%-$500kOnline Money Market - New Money

Byline Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
5.30%$5k-Online 6 Month Promo CD - New Money
5.00%$5k-Online 11 Month Promo CD - New Money
1.50%$500-Online 5 Year CD
1.25%$500-Online 4 Year CD
1.00%$500-Online 3 Year CD
0.75%$500-Online 2 Year CD
0.50%$500-Online 1 Year CD
Locations

Availability

Chicago Area

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