Capital City Bank is headquartered in Tallahassee and is the 9th largest bank in the state of Florida. It is also the 301st largest bank in the nation. It was established in 1907 and as of December of 2021, it had grown to 727 employees at 61 locations. Capital City Bank has an A+ health rating.
Customer Service Quality
I recently looked for lenders that offered home equity loans and found Capital City Bank at a local location. From the time of my initial contact via phone call, it took less than 2 days to get qualified and quanitifed for a loan. After comparing this lender to another which provided similar service, I chose to proceed with Capital City because they actually suggested that I look at an alternative program they offered, because the loan officer said it offered more flexibility and involved substantially lower costs for my application. I have not experienced this level of customer service from any banking institution for over 30 years. Since then I have completed the process, which took about 2 weeks longer than I expected. However I did not ask them to speed it up, since that was not really important, although it was a little surprising. I look forward to a long-term relationship with this institution and am very happy I found them.
AVOID AT ALL COST
If you get your statements online and you close your account, you will not have access to those documents. They do not tell you that you will not longer have access to your documents. Then, they will charge you almost $100 to print the documents you no longer have access to. A loan officer at the Dublin Westgate office failed to verify my mother-in-law's identity before giving personal information. That same loan officer verbally assaulted my husband in 2019. They charge a "service fee" to close an account.
Data as of Q4 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 9622 |
| Year Established | 1907 |
| Employees | 727 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.91% |
| Return on Equity - YTD | 9.76% |
| Annual Interest Income | $106.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $4.25B$3.79B |
| Loans | Q4 2021vs Q4 2020 | $1.96B$2.10B |
| Deposits | Q4 2021vs Q4 2020 | $3.75B$3.26B |
| Equity Capital | Q4 2021vs Q4 2020 | $413.5MM$341.1MM |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $21.6MM$23.8MM |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $4.3MM$5.5MM |
| Real Estate Owned | Q4 2021vs Q4 2020 | $17.00K$808.00K |
