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Capital Communications Federal Credit Union

Popular Accounts at this Credit Union

APYACCOUNT TYPEACCOUNT NAME
1.10%2-year CD21 Month Monthly Allowance Certificate
1.70%5-year CD60 Month CD
0.70%1-year CD12 Month Lucky Savers Certifcate

Overview / Commentary
518-458-2195
4 Winners Cir
Albany, NY 12205

Capital Communications Federal Credit Union is headquartered in Albany and is the 14th largest credit union in the state of New York. It is also the 176th largest credit union in the nation. It was established in 1953 and as of December of 2016, it had grown to 304 employees and 132,314 members at 10 locations. Capital Communications Federal Credit Union has an A health rating.

Field of Membership Restrictions

Membership in Capital Communications Federal Credit Union is open to those who live, work, attend school or worship in the cities of Cohoes, Mechanicville, Rensselaer, Schenectady, Troy, Watervliet , or Albany and the town of Green Island, New York. Membership is also open to employees of 3M Health Information Systems, Albany Police Department, Time Warner Telecom and over 200 locall Employer Groups.
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Reviews (2)

Great Experience - Great Service

I have been using credit unions for many years now. Up until I began banking at Capcom FCU, I was not too thrilled with my experiences. Several things at Capcom changed my view on Credit Unions in general. First, the customer service here is amazing. When you walk in you are greeted with a smile, which is very uncommon at the other credit unions I've been to. Secondly, they always have plenty tellers to handle the busy times of day. If you go during a busy time period, you can still make it in and out within 10 minutes. Other credit unions will have you waiting in line for what seems like 30 minutes because they are understaffed. Thirdly, the rates they offer on their checking accounts are unbeatable anywhere else. I have never incurred any type of fees with my savings account or checking account in all the years I have been with them.

Worst Credit Union Ever

I have always heard good things about Capcom so my husband and I decided to give them a try. My husband was so excited because of all the great things that we heard ,he wanted to close all of our money market and business account and bring everything over. I told him lets check it out first me being skeptical lets see if it's as great as they say. We opened a joint checking account for paying our bills only and had half of our paychecks going into the account. We are only allowed to have one sign on for online banking which I thought was weird just learned that today. Here is my issue on Sept 22 my husband deposited a Teller check from our mortgage company,a little over 900. The teller put a two day hold on the check and did not tell my husband. Being that I used to be a banker I assumed the check wouldn't be available until the next business day so on the sept 23 i made a car payment for a little over 300 and made a few small purchases under 50. Capcom charged me $100. I called their customer services line they told me i was spending money I didn't have and refused to refund the fees. They told me that they are not for profit so it isn't important for them to get fees from us, so I said since you are not for profit as a courtesy to your customer you shouldn't have a problem reversing the fees. They wanted to give me 45 dollars back. She not sure her name told me it is my responsibility to read the receipt regardless of what was told to me by the teller. I refused to take that so I went into my local bank, surely they will be nicer and more understanding. I spoke with Tammy she proceed to tell me about overdraft privilege works. I told her I already know how it works that is not what i'm talking about. The problem is the teller should have told us that there is a hold on the account a two day hold at that we are not new customers so no need for two business days hold. Tammy told me it is based on the tellers discretion so if the teller believe the check will not clear he has a right to put a hold on the check. I understand that but why didn't he tell me this? Her response was that it is my responsibility to read stuff and not listen to what the teller tells me. Tammy the capcom rep told he I shouldn't be using money I didn't have. That really pissed me off because the check was a cashier's check from my mortgage company and the money was already available but they put a hold on it. Wells Fargo got into trouble for lying to their clients should they be held accountable for not reading the fine print? I will never bank here if I can't trust my banker and I have to constantly be reading the fine print to ensure i'm getting what they tell me i'm getting. The teller SAID the check will be available tomorrow. Their online bank account shows the money fully available too it's all so you can "use money that you don't have " how rude !They are a bunch of liars and thieves they did that so they could get my 100 bucks. Needless to say i'm closing my account. Nothing spectacular about them I will stick to for profit banks. Credit Union are fake taking money from people and hiding under the Non-profit name to avoid taxes.



Health

Health Grade Components

Overall
NCUA #8658
Year Chartered1953
Employees304
Primary Regulator
Profit Margin
Return on Assets - YTD0.93%
Return on Equity - YTD8.66%
Annual Interest Income$51.9MM
Assets and Liabilities
AssetsQ4 2016vs Q4 2015$1.40B$1.25B
LoansQ4 2016vs Q4 2015$1.24B$1.09B
DepositsQ4 2016vs Q4 2015$1.20B$1.07B
Equity CapitalQ4 2016vs Q4 2015$148.3MM$137.8MM
Loan Loss AllowanceQ4 2016vs Q4 2015$17.6MM$11.3MM
Unbacked Noncurrent LoansQ4 2016vs Q4 2015$17.0MM$13.0MM
Real Estate OwnedQ4 2016vs Q4 2015$1.1MM$425.00K
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Capital Communications Federal Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%*$2,500*-Health Savings Account
OTHER TIERS: 0.15% Up to $2,500
0.15%*$2,500*-Youth Savings
OTHER TIERS: 0.10% Up to $2,500
0.15%*$2,500*-Regular Savings Account
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-IRA Savings
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-Money Manager Club
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-Holiday Club
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-Member's Choice Club
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-College Savings Club
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-Escrow and Miscellaneous Club
OTHER TIERS: 0.10% $100 - $2,500
0.10%$100-Business Essential Savings
0.10%$100-Business Essential Club

Capital Communications Federal Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%$60k-Premier Advantage Money Market
0.50%$60k-Business Premier Money Market
0.30%*$50k*-Investors' Advantage Money Market
OTHER TIERS: 0.10% $2,500 - $10k | 0.20% $10k - $25k | 0.25% $25k - $50k
0.30%*$50k*-Business Essential Money Market
OTHER TIERS: 0.10% $2,500 - $10k | 0.20% $10k - $25k | 0.25% $25k - $50k

Capital Communications Federal Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%--Organizational Checking
0.15%--IOLA Checking
0.10%$1k-Investors’ Advantage Dividend Checking
0.10%$2,500-Business Edge Checking
0.10%$7,500-Business Elite Checking
0.05%$500-Members' Advantage Dividend Checking
0.05%$500-Business Ease Checking

Capital Communications Federal Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.70%$500-Business 60 Month Essential CD
1.70%$500-60 Month CD
1.50%$500-Business 48 Month Essential CD
1.50%$500-48 Month CD
1.50%$500-30 Month CD Special
1.50%$500-Business 30 Month Special Essential CD
1.50%$5k-23 Month CD Special (New Money)
1.50%$5k-Business 23 Month Essential CD Special (New Money)
1.25%$100-36 Month iSave CD
1.25%$100-36 Month Youth Certificate (CertifiKID)
1.25%$500-Business 36 Month Essential CD
1.25%$500-36 Month CD
1.10%$500-21 Month Monthly Allowance Certificate
1.10%$500-Business 21 Month Monthly Allowance Essential CD
1.00%$100-18 Month iSave CD
1.00%$100-18 Month Youth Certificate (CertifiKID)
1.00%$500-Business 24 Month Essential CD
1.00%$500-24 Month CD
1.00%$500-13 Month CD Special
1.00%$500-Business 13 Month Special Essential CD
0.70%$100-12 Month iSave CD
0.70%$500-Business 12 Month Essential CD
0.70%$500-12 Month CD
0.70%$25-12 Month Lucky Savers Certifcate
0.55%$500-Business 6 Month Essential CD
0.55%$500-6 Month CD
0.55%$100-9 Month Youth Certificate (Certifikid)
0.45%$500-Business 3 Month Essential CD
0.45%$500-3 Month CD

Capital Communications Federal Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.70%$500-60 Month IRA
1.50%$500-48 Month IRA
1.50%$500-30 Month IRA Special
1.25%$500-36 Month IRA
1.00%$500-24 Month IRA
0.70%$500-12 Month IRA
0.55%$500-6 Month IRA
0.45%$500-3 Month IRA
Locations


Capital Communications Federal Credit Union Locations
Branch Office1744 Route 9Halfmoon, NY 12065
Branch Office799 Hoosick RdTroy, NY 12180
Branch Office384 Bender LnGlenmont, NY 12077
Branch Office233 N Greenbush RdTroy, NY 12180
Branch Office341 New Karner RdAlbany, NY 12205
Branch Office4 Century Hill DrLatham, NY 12110
Branch Office582 Balltown RdSchenectady, NY 12304
Branch Office219 Ontario StCohoes, NY 12047
Corporate Office4 Winners CirAlbany, NY 12205-1121
Branch Office2439 State Route 9Malta, NY 12020-4407