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CAP COM Federal Credit Union

Popular Accounts at this Credit Union

APYACCOUNT TYPEACCOUNT NAME
1.70%2-year CD21 Month Monthly Allowance Certificate
1.70%5-year CD60 Month CD
0.70%1-year CD12 Month Lucky Savers Certifcate

Overview / Commentary
518-458-2195
4 Winners Cir
Albany, NY 12205

CAP COM Federal Credit Union is headquartered in Albany and is the 12th largest credit union in the state of New York. It is also the 164th largest credit union in the nation. It was established in 1953 and as of September of 2017, it had grown to 324 employees and 139,403 members at 10 locations. CAP COM Federal Credit Union has a B+ health rating.

Field of Membership Restrictions

Membership in Cap Com Federal Credit Union is open to those who live, work, attend school or worship in the cities of Cohoes, Mechanicville, Rensselaer, Schenectady, Troy, Watervliet , or Albany and the town of Green Island, New York. Membership is also open to employees of 3M Health Information Systems, Albany Police Department, Time Warner Telecom and over 200 locall Employer Groups.
See current membership details

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Reviews (4)

Overall Experience at Capcom

I've had an account at CAPCOM for going on five years now. Since joining this institution I have been quite pleased with their services. Every time I've been treated with respect and the employees have given great customer service. They make you feel as if you are welcomed and not a nuisance. The fact that they have a coin machine free of charge for it's members is a huge plus as we incur lots of coins each and every month. This helps with cashing this in without the worry of paying fees for this service. The mobile site is always reliable and works great, and allows you to do quite a bit of banking from your phone if needed. The only bad thing about the credit union is the interest rates on the Savings Account. In all fairness, most banks to give you much of a return on a savings account balance, but CAPCOM seems to be a little lower than other competitors. They do also though provide a batch of check on your first order which is great service in my opinion as those sometimes can get expensive. The checking accounts do not have a fee if you keep a minimum balance, which in comparison is quite a low minimum when compared to other banking choices. Overall I'm quite satisfied with them and don't plan on switching anytime soon.

Great Experience - Great Service

I have been using credit unions for many years now. Up until I began banking at Capcom FCU, I was not too thrilled with my experiences. Several things at Capcom changed my view on Credit Unions in general. First, the customer service here is amazing. When you walk in you are greeted with a smile, which is very uncommon at the other credit unions I've been to. Secondly, they always have plenty tellers to handle the busy times of day. If you go during a busy time period, you can still make it in and out within 10 minutes. Other credit unions will have you waiting in line for what seems like 30 minutes because they are understaffed. Thirdly, the rates they offer on their checking accounts are unbeatable anywhere else. I have never incurred any type of fees with my savings account or checking account in all the years I have been with them.

Unreliable

Posted by: BG | Oct 18, 2017

I took a home equity loan out with CapCom this past spring. An appraisal was required, and my house appraised at a high enough value to get the PMI removed from my Santander Bank-financed mortgage. The CapCom Home Equity rep I worked with said she’d submit the CapCom appraisal to Santander Bank on the Santander forms I gave her both in hard copy and electronic form (which saved me the $425 I would have had to pay for Santander to do the same appraisal, plus my monthly PMI payments of $100/month on my Santander mortgage would stop once the submitted CapCom appraisal was received and processed by Santander).

I contacted the CapCom rep last week because the PMI remains on my Santander mortgage and I thought it would be gone by this point (it’s been 5 months since she said she’d submit the CapCom appraisal to Santander). She told me that she sent it (she thinks it was faxed) to Santander but has no records of doing it and can’t even give me a ballpark date that she faxed it (she was unable to save anything related to faxing the appraisal to Santander because it was not a part of my CapCom loan, and therefore she did not have the ability to document what she thinks she faxed to Santander). So to reiterate, there is NO documentation of anything related to submitting the appraisal to Santander (via fax, she thinks). I did speak to Santander and they have no record of anything ever being received from CapCom.

She should have simply said “no” when I asked her to do this. I get it, my mortgage is through another bank and what I asked her to do was above and beyond her duty related to my CapCom Home Equity loan. Had she said “no” I would have paid the $425 for the Santander appraisal and the PMI would be off my mortgage by now and not continuing to cost me $100/month. I was thrilled to be saving the $425 on a Santander appraisal by using the CapCom appraisal – now I have to pay the $425 for Santander to do it, have since paid 5 months of PMI insurance that could have been halted at some point within that time, and will continue to pay the PMI until my Santander appraisal (which I just requested yesterday) is completed and processed.

NO documentation. I don’t understand how a CapCom employee could NOT keep a record of submitting an appraisal on the behalf of a credit union member to another mortgage company. In addition, regardless of whether or not that fax was a part of my CapCom Home Equity loan, I would think that this is a record/transaction that CapCom would want to be aware a CapCom employee made complete with dates and documentation of that transaction.

Worst Credit Union Ever

I have always heard good things about Capcom so my husband and I decided to give them a try. My husband was so excited because of all the great things that we heard ,he wanted to close all of our money market and business account and bring everything over. I told him lets check it out first me being skeptical lets see if it's as great as they say. We opened a joint checking account for paying our bills only and had half of our paychecks going into the account. We are only allowed to have one sign on for online banking which I thought was weird just learned that today. Here is my issue on Sept 22 my husband deposited a Teller check from our mortgage company,a little over 900. The teller put a two day hold on the check and did not tell my husband. Being that I used to be a banker I assumed the check wouldn't be available until the next business day so on the sept 23 i made a car payment for a little over 300 and made a few small purchases under 50. Capcom charged me $100. I called their customer services line they told me i was spending money I didn't have and refused to refund the fees. They told me that they are not for profit so it isn't important for them to get fees from us, so I said since you are not for profit as a courtesy to your customer you shouldn't have a problem reversing the fees. They wanted to give me 45 dollars back. She not sure her name told me it is my responsibility to read the receipt regardless of what was told to me by the teller. I refused to take that so I went into my local bank, surely they will be nicer and more understanding. I spoke with Tammy she proceed to tell me about overdraft privilege works. I told her I already know how it works that is not what i'm talking about. The problem is the teller should have told us that there is a hold on the account a two day hold at that we are not new customers so no need for two business days hold. Tammy told me it is based on the tellers discretion so if the teller believe the check will not clear he has a right to put a hold on the check. I understand that but why didn't he tell me this? Her response was that it is my responsibility to read stuff and not listen to what the teller tells me. Tammy the capcom rep told he I shouldn't be using money I didn't have. That really pissed me off because the check was a cashier's check from my mortgage company and the money was already available but they put a hold on it. Wells Fargo got into trouble for lying to their clients should they be held accountable for not reading the fine print? I will never bank here if I can't trust my banker and I have to constantly be reading the fine print to ensure i'm getting what they tell me i'm getting. The teller SAID the check will be available tomorrow. Their online bank account shows the money fully available too it's all so you can "use money that you don't have " how rude !They are a bunch of liars and thieves they did that so they could get my 100 bucks. Needless to say i'm closing my account. Nothing spectacular about them I will stick to for profit banks. Credit Union are fake taking money from people and hiding under the Non-profit name to avoid taxes.



Health
B+

Health Grade Components

Overall
NCUA #8658
Year Chartered1953
Employees324
Primary Regulator
Profit Margin
Return on Assets - YTD0.68%
Return on Equity - YTD6.64%
Annual Interest Income$43.3MM
Assets and Liabilities
AssetsQ3 2017vs Q3 2016$1.55B$1.36B
LoansQ3 2017vs Q3 2016$1.41B$1.21B
DepositsQ3 2017vs Q3 2016$1.30B$1.18B
Equity CapitalQ3 2017vs Q3 2016$156.8MM$145.4MM
Loan Loss AllowanceQ3 2017vs Q3 2016$21.6MM$16.8MM
Unbacked Noncurrent LoansQ3 2017vs Q3 2016$23.2MM$17.3MM
Real Estate OwnedQ3 2017vs Q3 2016$664.00K$1.0MM
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

CAP COM Federal Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%*$2,500*-Health Savings Account
OTHER TIERS: 0.15% Up to $2,500
0.15%*$2,500*-Youth Savings
OTHER TIERS: 0.10% Up to $2,500
0.15%*$2,500*-Regular Savings Account
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-IRA Savings
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-Money Manager Club
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-Holiday Club
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-Member's Choice Club
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-College Savings Club
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-Escrow and Miscellaneous Club
OTHER TIERS: 0.10% $100 - $2,500
0.15%*$2,500*-iSave Club
OTHER TIERS: 0.10% $100 - $2,500
0.10%$100-Business Essential Savings
0.10%$100-Business Essential Club

CAP COM Federal Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.75%*$10k*$1mBusiness Essential Promotional Money Market
OTHER TIERS: 0.50% $1mm+
0.50%$60k-Premier Advantage Money Market
0.50%$60k-Business Premier Money Market
0.30%*$50k*-Investors' Advantage Money Market
OTHER TIERS: 0.10% $2,500 - $10k | 0.20% $10k - $25k | 0.25% $25k - $50k
0.30%*$50k*-Business Essential Money Market
OTHER TIERS: 0.10% $2,500 - $10k | 0.20% $10k - $25k | 0.25% $25k - $50k

CAP COM Federal Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%--Organizational Checking
0.15%--IOLA Checking
0.10%$1k-Investors’ Advantage Dividend Checking
0.10%$2,500-Business Edge Checking
0.10%$7,500-Business Elite Checking
0.05%$500-Members' Advantage Dividend Checking
0.05%$500-Business Ease Checking

CAP COM Federal Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.70%$500-21 Month Monthly Allowance Certificate
1.70%$500-Business 60 Month Essential CD
1.70%$500-Business 21 Month Monthly Allowance Essential CD
1.70%$500-60 Month CD
1.70%$500-30 Month CD Special
1.70%$500-Business 30 Month Special Essential CD
1.70%$5k-23 Month CD Special (New Money)
1.70%$5k-Business 23 Month Essential CD Special (New Money)
1.50%$500-Business 48 Month Essential CD
1.50%$500-48 Month CD
1.50%$500-13 Month CD Special
1.50%$500-Business 13 Month Special Essential CD
1.25%$100-36 Month iSave CD
1.25%$100-36 Month Youth Certificate (CertifiKID)
1.25%$500-Business 36 Month Essential CD
1.25%$500-36 Month CD
1.00%$100-18 Month iSave CD
1.00%$100-18 Month Youth Certificate (CertifiKID)
1.00%$500-Business 24 Month Essential CD
1.00%$500-24 Month CD
0.70%$100-12 Month iSave CD
0.70%$500-Business 12 Month Essential CD
0.70%$500-12 Month CD
0.70%$25-12 Month Lucky Savers Certifcate
0.55%$500-Business 6 Month Essential CD
0.55%$500-6 Month CD
0.55%$100-9 Month Youth Certificate (Certifikid)
0.45%$500-Business 3 Month Essential CD
0.45%$500-3 Month CD

CAP COM Federal Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.70%$500-60 Month IRA
1.70%$500-30 Month IRA Special
1.50%$500-48 Month IRA
1.25%$500-36 Month IRA
1.00%$500-24 Month IRA
0.70%$500-12 Month IRA
0.55%$500-6 Month IRA
0.45%$500-3 Month IRA
Locations


Cities: Albany, Cohoes, Glenmont, Halfmoon, Latham, Malta, Rensselaer, Schenectady, Troy

Albany Branches
Branch Office341 New Karner RdAlbany, NY 12205
Corporate Office4 Winners CirAlbany, NY 12205-1121

Cohoes Branches
Branch Office219 Ontario StCohoes, NY 12047

Glenmont Branches
Branch Office384 Bender LnGlenmont, NY 12077

Halfmoon Branches
Branch Office1744 Route 9Halfmoon, NY 12065

Latham Branches
Branch Office4 Century Hill DrLatham, NY 12110

Malta Branches
Branch Office2439 State Route 9Malta, NY 12020-4407

Rensselaer Branches
Branch Office100 Van Rensselaer SquareRensselaer, NY 12144

Schenectady Branches
Branch Office582 Balltown RdSchenectady, NY 12304

Troy Branches
Branch Office799 Hoosick RdTroy, NY 12180