Carter Bank & Trust is headquartered in Martinsville and is the 8th largest bank in the state of Virginia. It is also the 198th largest bank in the nation. It was established in 2006 and as of December of 2015, it had grown to 913 employees at 123 locations. Carter Bank & Trust has a C+ health rating.
A manager (previous) at Carter Bank & Trust closed my account because I said a curse word in my car while in the drive thru. I did not curse her I was using semi-fowl language like the word "S" and SOB... and so on.. in my car while waiting in drive thru. She closed my account and said the reason why was me cussing, which made me mad and made me cuss more. I banked there for many years and did some large amount banking.. She then later claimed she closed it for suspicious activity which what I do may look suspicious because in my business I provide a service to alleged criminals like an attorney does. Anyway I had close to $6000.00 in the account at the time and she said she was sending the money back to my customers (after their checks had cleared already) she never did that or at least not for all the money. I contacted the bank many times over the past 8 years and recently re-opened my mission to find out where my money is I want it back. I got none of my money out of the account and I think I am owed more now for my loss of interest over 8 years. I want to settle this matter and the bank needs to step up and help me. I plan on creating a lot of information about this issue online and share my story.
First of all, they should get zero stars, but this site doesn't allow it. Their website is not easy to access information. I don't know about the "competitive products" because I wasn't in the office long enough to find out. I don't know what "fees" (whether reasonable or otherwise) they have because I wasn't in the office long enough.
I went to the Manassas, Virginia location located on Sudley Road March 18, 2015 to find out about opening up two bank accounts. I was the only customer. There were two tellers behind the counter and two women sitting at two desks.
The first woman asks "Can I help You?" while the second woman stares at me dazed and says nothing. Immediately, I sense I should go to the second woman, but, because of her "daze", I figured she probably was having a bad day or not feeling well, so I went to the first one (Hindra?)
The first woman is RUDE! I was trying to answer her questions but she kept interrupting and talking over me! Her tone of voice with me told me clearly that she wasn't interested in opening up two accounts and that I was nothing to her but a second class citizen! I had to tell her to stop interrupting me and let me finish! She gave me this look that she didn't give a "hoot" about what I had to say. She clearly gave me the message that "customer service" and increasing business for her employer was unimportant, worthless, meaningless, and a waste of her time!
I was just dumfounded by her rudeness to me. Whether she or her employer realizes it or not, her disgraceful behavior is clear insubordination to Carter Bank & Trust, because she is intentionally trying to destroy the company by turning prospective customers away!
Considering that Carter Bank & Trust has a C+ "rating" by depositAccounts.com, they cannot afford to keep losing prospective customers, but, HEY! It's your profit loss!
Anyways, I got up and left and told her that I'll just go to Carter Bank & Trust' competitors. She wasn't even disappointed by it! The second woman was still sitting at her desk staring at me in a daze. She didn't try to intervene.
Are you sure (Hindra?) is not a "mole" placed by one of your competitors to try to destroy you?
As I walked through the parking lot, I remember thinking "WOW! (Hindra?) is just as rude and disrespectful as FOXX News!" Maybe she should go to work for FOXX News. She would fit in perfectly!
|FDIC Certificate #||58596|
|Return on Assets - YTD||0.82%|
|Return on Equity - YTD||9.53%|
|Annual Interest Income||$152.4MM|
|Assets and Liabilities|
|Assets||Q4 2015vs Q4 2014||$4.89B$4.63B|
|Loans||Q4 2015vs Q4 2014||$2.60B$2.30B|
|Deposits||Q4 2015vs Q4 2014||$4.45B$4.21B|
|Equity Capital||Q4 2015vs Q4 2014||$426.5MM$397.9MM|
|Loan Loss Allowance||Q4 2015vs Q4 2014||$27.0MM$24.1MM|
|Unbacked Noncurrent Loans||Q4 2015vs Q4 2014||$101.3MM$26.2MM|
|Real Estate Owned||Q4 2015vs Q4 2014||$43.4MM$43.8MM|
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