Carter Bank & Trust is headquartered in Martinsville and is the 9th largest bank in the state of Virginia. It is also the 285th largest bank in the nation. It was established in 2006 and as of September of 2020, it had grown to 818 employees at 91 locations. Carter Bank & Trust has a B health rating.
Carter Bank & Trust
GREAT institution to work with. MANY years with them as a deposit account - and have taken out loans. Easy to work with, fees are not existent and the employees are great! Would not ever expect such personal service from a financial institution. Thank you Carter Bank & Trust.
Been a Customer for 30 Years
I opened my first checking account when I was 16 years old and it was with Carter Bank and Trust. It is still open. I love that the tellers recognize me when I walk in and know me by name. They are always friendly and helpful, regardless of how busy they may be. Most locations have extended drive-thru hours for those of us that cannot get to the bank during regular business hours. While the bank does not have online banking like most other banks do, this keeps them from charging outrageous fees the way those other banks do. This keeps me a loyal, happy customer.
Carter is nothing special
While I like Carter Bank and Trust in some ways, they don't have a decent online banking platform and no mobile app. Their savings account is okay but nothing special. I use their checking account but, again, nothing special. I do like the people working in the branch I use. They are friendly. Overall, they are a small bank and nothing special and I will probably be swapping at some point to a bank with up-to-date online banking platforms.
Small Town, Big Compassionate Service
This bank has gone the extra mile for me and our family. They have stood with us through tough times of job loss and late payments. They worked compassionately with a plan that kept us afloat. I could not ask for more. The sense of caring that the bank extended to us maintained our dignity. I have full respect for their services. Whenever a crisis happened with repairs to the home the bank was there for us. I extend my greatest graditude to the staff. Thank You.
Stuck in the Past with Few Benefits
My experience with this bank has usually been pretty awful. As of October, 2016, Carter Bank and Trust still do not have any sort of online banking, which is highly annoying. Carter also just received debit cards within the past few years. Carter doesn't have an ATM at any location I have been to, and I've been to several. These are standard features for almost any bank, and yet, Carter refuses to "get with the times."
Potentially, their most annoying policy is a service charge for any check you cash that you don't have to funds to cover in your account. This policy makes no sense as it only penalizes the customer for attempting to cash a check. The savings account doesn't yield very much interest, but this is the least of their problems.
Perhaps the one positive thing I can say about Carter is their lifetime free checking account. This is the only bank I've ever had a checking account with, so I'm not sure how much I'm really saving with that perk, but it is something Carter really hangs their hat on.
Worst Bank EVER!!
This has been the worst banking experience I have ever had in my life!! My bank account amounts are frequently different, I can go to two different ATMs and get two very different amounts on multiple occasions which I have been told can be due to "system updates." Not only that, I have had my card DECLINED with quite a bit of money on it to turn around and be able to pull it off an ATM (which they don't have their own so you are charged every single time you have to get your own money out of another ATM). Just recently I was out of town and needed to book my hotel (at 11pm) and it kept declining my card and when I went to the ATM here it kept saying "unauthorized user" ON MY OWN CARD!!! And guess what!? They don't offer online banking or 24hr customer service so I had to sleep IN MY CAR until I could speak to someone when they opened the next morning and when I called apparently the only girl that could help me in that whole ridiculous bank wouldn't be there that day! Save yourself a lot of trouble and just let your dog or child do your banking, I am sure you'd have a lot less trouble! If I could give negative stars I would, they don't deserve even one star!
Closed My Account And They Kept Thousands Of $$$$
A manager (previous) at Carter Bank & Trust closed my account because I said a curse word in my car while in the drive thru. I did not curse her I was using semi-fowl language like the word "S" and SOB... and so on.. in my car while waiting in drive thru. She closed my account and said the reason why was me cussing, which made me mad and made me cuss more. I banked there for many years and did some large amount banking.. She then later claimed she closed it for suspicious activity which what I do may look suspicious because in my business I provide a service to alleged criminals like an attorney does. Anyway I had close to $6000.00 in the account at the time and she said she was sending the money back to my customers (after their checks had cleared already) she never did that or at least not for all the money. I contacted the bank many times over the past 8 years and recently re-opened my mission to find out where my money is I want it back. I got none of my money out of the account and I think I am owed more now for my loss of interest over 8 years. I want to settle this matter and the bank needs to step up and help me. I plan on creating a lot of information about this issue online and share my story.
Extremely Rude And Disrespectful!
First of all, they should get zero stars, but this site doesn't allow it. Their website is not easy to access information. I don't know about the "competitive products" because I wasn't in the office long enough to find out. I don't know what "fees" (whether reasonable or otherwise) they have because I wasn't in the office long enough.
I went to the Manassas, Virginia location located on Sudley Road March 18, 2015 to find out about opening up two bank accounts. I was the only customer. There were two tellers behind the counter and two women sitting at two desks.
The first woman asks "Can I help You?" while the second woman stares at me dazed and says nothing. Immediately, I sense I should go to the second woman, but, because of her "daze", I figured she probably was having a bad day or not feeling well, so I went to the first one (Hindra?)
The first woman is RUDE! I was trying to answer her questions but she kept interrupting and talking over me! Her tone of voice with me told me clearly that she wasn't interested in opening up two accounts and that I was nothing to her but a second class citizen! I had to tell her to stop interrupting me and let me finish! She gave me this look that she didn't give a "hoot" about what I had to say. She clearly gave me the message that "customer service" and increasing business for her employer was unimportant, worthless, meaningless, and a waste of her time!
I was just dumfounded by her rudeness to me. Whether she or her employer realizes it or not, her disgraceful behavior is clear insubordination to Carter Bank & Trust, because she is intentionally trying to destroy the company by turning prospective customers away!
Considering that Carter Bank & Trust has a C+ "rating" by depositAccounts.com, they cannot afford to keep losing prospective customers, but, HEY! It's your profit loss!
Anyways, I got up and left and told her that I'll just go to Carter Bank & Trust' competitors. She wasn't even disappointed by it! The second woman was still sitting at her desk staring at me in a daze. She didn't try to intervene.
Are you sure (Hindra?) is not a "mole" placed by one of your competitors to try to destroy you?
As I walked through the parking lot, I remember thinking "WOW! (Hindra?) is just as rude and disrespectful as FOXX News!" Maybe she should go to work for FOXX News. She would fit in perfectly!
Data as of Q3 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 58596 |
| Year Established | 2006 |
| Employees | 818 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | -1.6% |
| Return on Equity - YTD | -13.9% |
| Annual Interest Income | $107.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2020vs Q3 2019 | $4.13B$4.02B |
| Loans | Q3 2020vs Q3 2019 | $2.97B$2.88B |
| Deposits | Q3 2020vs Q3 2019 | $3.61B$3.52B |
| Equity Capital | Q3 2020vs Q3 2019 | $434.8MM$474.0MM |
| Loan Loss Allowance | Q3 2020vs Q3 2019 | $50.0MM$40.3MM |
| Unbacked Noncurrent Loans | Q3 2020vs Q3 2019 | $40.5MM$47.1MM |
| Real Estate Owned | Q3 2020vs Q3 2019 | $16.4MM$23.1MM |
