Carver Federal Savings Bank

The Absolute Worst!!

My daughter has a custodial account she was able to create an online account when she called the bank to find out why she couldn't transfer funds into or out of the account all record of her account disappeared. My daughter is 18 by law that account is supposed to be turned over to her.That Brenda McCoy character told her to send in a "dormant" form and a copy of her I.D. and have it notarized she still does not have access to her account it's been over two weeks since she sent in this information every time she calls this "bank" she gets the runaround.. These people are liars and crooks , so much for supporting black businesses. My father who is in hospice in Harlem hospital made the account for my son and daughter, we both called the bank together,when we spoke to Brenda McCoy she says to my father, I swear on my late mother , this is what she says to my father, "I thought you were dying" then she accuses my daughter and myself of committing fraud by saying ,we don't sound right. Meanwhile my daughter's account has all but disappeared, there is no record of her account at Carver Federal Savings Bank my daughter has spoken to Janet Beach. Got the runaround. Today she spoke with with Raquel Green who in retaliation for my daughter , who in desperation, opened a case with The OCC refused to even speak with my daughter and told her she has to wait for the bank to respond to the OCC. They have never even tried to resolve my daughter's issues from where I am sitting I think they stole her money. These people are unethical trash and I am embarrassed and ashamed that they are representing black businesses. They looked for any excuse to deny my daughter access to an account that is in her name and have basically stolen her money. No wonder no customers can leave posts on their Facebook page. They are CROOKS!!