Case Credit Union is headquartered in Lansing and is the 50th largest credit union in the state of Michigan. It is also the 848th largest credit union in the nation. It was established in 1936 and as of December of 2023, it had grown to 86 employees and 35,350 members at 5 locations. Case Credit Union's money market rates are 7X the national average, and it has a B health rating.
Field of Membership Restrictions
Case Credit Union offers membership to those who live, work, or worship in Michigan's Lower Peninsula, as well as to all students, employees, pensioners, and alumni of any educational institution in the Lower Peninsula. Members of the Michigan Education Association and employees/members of several SEGs are also eligible for membership. A $5 minimum donation to the Case Cares Organization also qualifies for membership.
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Case Credit Union
I have had a great experience with Case Credit Union from the moment I walked in the door to open an account. I opened up a checking and savings account with them a couple years ago and they were able to print out my debit card while I waited. The staff was very friendly and very helpful. They also have multiple locations that make banking there very convenient. I would definitely recommend anyone to Case that is looking for a great credit union to join. Unfortunately my debit card was compromised and they called me and were able to reverse the charges. This was also right before I went on vacation so they were able to print another card for me there while I waited.
Listen To The People Before Deciding
I am in my mid-40's and my family has done banking with CASE for close to 50 years. My 76-year-old mother and I had spent several hours online picking out appliances for her kitchen during the Black Friday Sales this year. We set all the delivery appointments around our busy schedules from a national chain here in the Lansing-area. When we went to pay with her CASE Visa, it was declined. She was a bit confused and embarrassed.
No big deal, I'll call them and we'll get it sorted. I called their Visa hotline and was told the charge appeared fraudulent, so the male representative verified her soc #, address, and account number. Representative says it is not a credit limit issue but he can't discuss it till she verifies "a few more things." Asks for the credit limit on her card, which she couldn't answer, and suddenly were treated like clowns left groveling before this jackwagon who has apparently has been waiting for a 76-year-old lady to flex on! Imagine how livid I was watching my mom cry because of CASE's customer service, compounded by the fact we had done ABSOLUTELY nothing wrong. By the way, we lost all our delivery times and almost lost out on the sales.
I have tried to make several purchases on my CASE Visa and been declined and flagged for fraud and when I called CASE, was met with the same condescending attitude. Just for context, I have a credit score in the low 800's and have paid off several loans with CASE. Best part, they deactivated my parents card after that! My parents had to come in-person to get it turned on. After CASE said it was turned on again, it was declined at the first store they went to and 2 days later was declined 3 times until it went through at Meijer.
CASE has some great hometown people working for them (besides the males in Visa), but their leadership owes us more respect and better service compared to what the patrons have now: workers' dismissive attitudes, 45 minute waits at their drive thru, and hour long waits on the phone. For this guy, watching the tears come down my elderly mom's face was the very last straw with CASE!
Bad Product And Bad Service
So I open an account to borrow money to have my roof replaced 6-7 years ago. I have a ACH activated to withdrawn money from my bank to pay these payments automatically. But also have the option of of additional payments. Not wanting to have to pay any more interest that necessary I opt to pay extra online many times a year. EACH TIME I paid extra even though it was marked for PRINCIPLE only. The website ALWAYS. took it as a payment with interest and moved my next payment to months ahead. I had to call 3 times EVERY time I did this to have it fixed. Over the DURATION of my loan. And after I had my loan paid off. It took an extra payment into my case account for a NONEXISTANT loan payment. I called again 3 times and had my future ACH withdrawments from my Bank account halted but they would not CORRECT their mistake and put the money back into my bank account at another bank. They said I would have to come in to get it out. So I left it there wondering it I would buy into some sort of CD at Case to keep a reason to have this account. Time goes by and COVID happens. Banks are closed and online does not let you close out an account but I'm paid interest so I figure when things get back to normal I'll go in and withdraw. Imagine my surprise when BY MAIL not by EMAIL. I'm billed for an inactivity charge TWICE that wipes out any interest I got on my account over the years. I called 3 times again and was told I needed to send an e-mail with a written signature to verify that I wanted the account closed, funny since they were charging me for inactivity and expected me to keep it open? I finally got my check weeks after I sent them an email requesting account closure. These guys are the worst. Inactivity fees during COVID times? Anything to make a buck right? I do not recommend this credit union to anyone. Bank anywhere else.. Chase bank has lower interest rates but has GREAT CUSTOMER SERVICE and does not charge you out of nowhere and all account activity is available online and or over the phone It is not the nightmare experience it is with CASE.
THE ABSOLUTE WORST!!!
The worst! I have been a member for years and the service has dramatically declined over time. Every time I’m in a branch I have a trainee assisting me and it takes a minimum of 25 mins to do simple transactions. I have never went into a branch and been out in under 15 mins. The last teller I got couldn’t even count; she had to get the teller next to her to assist with counting my withdrawal. They don’t accept appointments, not even for business banking. They are extremely understaffed and management simply does not care.
I no longer trust this institution with my funds. Beware.
Data as of Q4 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 61908 |
| Year Chartered | 1936 |
| Employees | 86 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.2% |
| Return on Equity - YTD | 2.5% |
| Annual Interest Income | $18.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2023vs Q4 2022 | $393.7MM$398.6MM |
| Loans | Q4 2023vs Q4 2022 | $302.7MM$315.4MM |
| Deposits | Q4 2023vs Q4 2022 | $325.7MM$330.1MM |
| Equity Capital | Q4 2023vs Q4 2022 | $32.2MM$31.4MM |
| Loan Loss Allowance | Q4 2023vs Q4 2022 | $3.5MM$2.2MM |
| Unbacked Noncurrent Loans | Q4 2023vs Q4 2022 | $2.7MM$2.8MM |
| Real Estate Owned | Q4 2023vs Q4 2022 | $0$107K |