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Overview / Commentary
4316 S Pennsylvania Ave
Lansing, MI 48910

Case Credit Union is headquartered in Lansing and is the 47th largest credit union in the state of Michigan. It is also the 819th largest credit union in the nation. It was established in 1936 and as of September of 2017, it had grown to 99 employees and 44,343 members at 7 locations. Case Credit Union's savings rates are 2X the national average, and it has a B+ health rating.

Field of Membership Restrictions

Case CU is open to the residents, church members, people attending school, and people that maintain employment in the 68 Counties of Michigan that make-up the lower peninsula region. The membership eligibility status includes and covers all current and retired employees as well as alumni from every school and higher-education center within the 68 counties along with the employees and members of CU-affiliated SEG's, members of the Michigan Education Association, and the family members of current CU members. Membership may also be obtained by contributing a $5 minimal donation to the Case Cares Organization. The necessary contact links to verify your eligibility through location or an SEG are given on the Case Credit Union website.
See current membership details

Case Credit Union

I have had a great experience with Case Credit Union from the moment I walked in the door to open an account. I opened up a checking and savings account with them a couple years ago and they were able to print out my debit card while I waited. The staff was very friendly and very helpful. They also have multiple locations that make banking there very convenient. I would definitely recommend anyone to Case that is looking for a great credit union to join. Unfortunately my debit card was compromised and they called me and were able to reverse the charges. This was also right before I went on vacation so they were able to print another card for me there while I waited.

CASE Credit Union

Posted by: casecu | Aug 17, 2012

Dear Bob,

We are troubled to read about your negative experience with us. We sincerely apologize for any inconvenience you may have encountered. We assure you that we strive to keep our rates competitive with the current market and our loan decision process relies on several factors to ensure we can provide our members with the best possible loan rates that they qualify for. Our goal is to provide products and services that are superior, convenient and easy to use. Please give us a call at 1.888.393.7716 and we’ll be happy to look at your account to see if we can offer possible options to reduce your loan payments.

We appreciate your feedback and look forward to hearing from you.

Close My Account

They are literally like a loan shark, they don't have any order when it comes to their resolution department. I have spoken with numerous representatives and every time I speak with someone and they say they will note my account a few days later I will recieve another phone call from a different resolution speacialist saying the same thing I told the other rep days before and stating they don't have anything noted. While I understand that I'm responsible for my late payments threatening me and harrasing me after I've spoken with a different rep stating I would be able to pay on a certain date is frustrating, especially when I get 2-3 calls a week from different ones saying the same thing. Two of the reps I plan on submitting paper work to not recieve another phone call by them regarding my account because they were extremely rude and lacked customer service skills. The extension for both women are, 2102 and 1015. Once my accounts are resolved and paid off I plan on closing my account with them. Will not be recommending this credit union to anyone!

Horrible Experience

We've been banking with CASE since 1993. At first, our experience was very positive, but it seems CASE has gone severely downhill. After I merged my account with my husband's, getting a current ATM card was very difficult. Out of frustration, I opened another account with a different CU, but my husband has insisted on sticking with CASE. He opened accounts for our children and was told at that time that children accounts did not require regular activity. Two weeks ago I opened an account at my CU for one of my daughters who is going to travel abroad (they managed to give her an ATM card the day we opened her account). A week later, CASE closed her child account due to "lack of activity." They did not notify us--supposedly they sent a letter, but considering we have multiple accounts with them and they send the statements at the same time--we didn't open her statement since we already knew her balance. They have our phone number on record--it hasn't changed since 1993, but they didn't find us important enough to call and let us know. When my husband went into one of the branches earlier--the teller at first misinformed him that someone had already withdrawn all of the money from the account--it took him a while to figure out that CASE had withdrawn it and given it to the State of Michigan. They were unable to even give us a case number or contact number to retrieve the funds. I had to call the general number to reach a manager (since the branch manager was at lunch when my husband was there and did not call back at the time indicated by the employees), but she was not very helpful--didn't even apologize. Supposedly, she will call back with the information to get the funds back. Thankfully, they are required by law to provide that information to us within 30 days. I recommend choosing a different CU.



Health Grade Components

NCUA #61908
Year Chartered1936
Primary Regulator
Profit Margin
Return on Assets - YTD0.31%
Return on Equity - YTD3.39%
Annual Interest Income$9.7MM
Assets and Liabilities
AssetsQ3 2017vs Q3 2016$277.6MM$269.6MM
LoansQ3 2017vs Q3 2016$203.6MM$209.0MM
DepositsQ3 2017vs Q3 2016$234.3MM$228.0MM
Equity CapitalQ3 2017vs Q3 2016$26.0MM$26.2MM
Loan Loss AllowanceQ3 2017vs Q3 2016$3.1MM$4.3MM
Unbacked Noncurrent LoansQ3 2017vs Q3 2016$2.8MM$3.0MM
Real Estate OwnedQ3 2017vs Q3 2016$0$0
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Case Credit Union Savings Account Rates

1.10%$25-Save To Win (Variable Term)
0.20%--IRA Shares Account
0.10%--Regular Share Account
0.10%--E-Savings Account
0.10%--Share in the Success
0.10%--Holiday Savings Account

Case Credit Union Money Market Rates

0.40%*$30k*-Money Management Account (MMA)
OTHER TIERS: 0.20% $2k - $15k | 0.25% $15k - $30k

Case Credit Union Checking Account Rates

0.25%*$10k*-Plus Checking
OTHER TIERS: 0.10% $1k - $5k | 0.15% $5k - $10k

Case Credit Union CD Rates

2.30%$500-5 Year TDA
1.75%$500-4 Year TDA
1.50%$500-3 Year TDA
1.35%$500-2 Year TDA
1.35%$500-30 Month TDA
1.10%$500-12 - 18 Months TDA
1.10%$500-18 - 24 Months TDA
0.65%$500-6 - 12 Months TDA

Case Credit Union IRA Rates

2.30%$500-5 Year IRA TDA
1.75%$500-4 Year IRA TDA
1.50%$500-3 Year IRA TDA
1.35%$500-2 Year IRA TDA
1.35%$500-30 Month IRA TDA
1.10%$500-12 - 18 Months IRA TDA
1.10%$500-18 - 24 Months IRA TDA

Case Credit Union Locations
Branch Office1701 Hamilton RdOkemos, MI 48864
Branch Office422 N Washington Sq Gannon Vocational Technology CenterLansing, MI 48933
Branch Office2400 West RdEast Lansing, MI 48823-7347
Branch Office4316 S Pennsylvania AveLansing, MI 48910
Branch Office5611 W Saginaw HwyLansing, MI 48917
Branch Office7527 Delta Commerce DrLansing, MI 48917
Branch Office121 Eastside DrVermontville, MI 49096