Case Credit Union is headquartered in Lansing and is the 46th largest credit union in the state of Michigan. It is also the 830th largest credit union in the nation. It was established in 1936 and as of December of 2019, it had grown to 100 employees and 45,313 members at 6 locations. Case Credit Union's CD rates are 39% higher than the national average, and it has an A health rating.
Field of Membership Restrictions
Case Credit Union offers membership to those who live, work, or worship in Michigan's Lower Peninsula, as well as to all students, employees, pensioners, and alumni of any educational institution in the Lower Peninsula. Members of the Michigan Education Association and employees/members of several SEGs are also eligible for membership. A $5 minimum donation to the Case Cares Organization also qualifies for membership.
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Case Credit Union
I have had a great experience with Case Credit Union from the moment I walked in the door to open an account. I opened up a checking and savings account with them a couple years ago and they were able to print out my debit card while I waited. The staff was very friendly and very helpful. They also have multiple locations that make banking there very convenient. I would definitely recommend anyone to Case that is looking for a great credit union to join. Unfortunately my debit card was compromised and they called me and were able to reverse the charges. This was also right before I went on vacation so they were able to print another card for me there while I waited.
THE ABSOLUTE WORST!!!
The worst! I have been a member for years and the service has dramatically declined over time. Every time I’m in a branch I have a trainee assisting me and it takes a minimum of 25 mins to do simple transactions. I have never went into a branch and been out in under 15 mins. The last teller I got couldn’t even count; she had to get the teller next to her to assist with counting my withdrawal. They don’t accept appointments, not even for business banking. They are extremely understaffed and management simply does not care.
I no longer trust this institution with my funds. Beware.
Close My Account
They are literally like a loan shark, they don't have any order when it comes to their resolution department. I have spoken with numerous representatives and every time I speak with someone and they say they will note my account a few days later I will recieve another phone call from a different resolution speacialist saying the same thing I told the other rep days before and stating they don't have anything noted. While I understand that I'm responsible for my late payments threatening me and harrasing me after I've spoken with a different rep stating I would be able to pay on a certain date is frustrating, especially when I get 2-3 calls a week from different ones saying the same thing. Two of the reps I plan on submitting paper work to not recieve another phone call by them regarding my account because they were extremely rude and lacked customer service skills. The extension for both women are, 2102 and 1015. Once my accounts are resolved and paid off I plan on closing my account with them. Will not be recommending this credit union to anyone!
Horrible Experience
We've been banking with CASE since 1993. At first, our experience was very positive, but it seems CASE has gone severely downhill. After I merged my account with my husband's, getting a current ATM card was very difficult. Out of frustration, I opened another account with a different CU, but my husband has insisted on sticking with CASE. He opened accounts for our children and was told at that time that children accounts did not require regular activity. Two weeks ago I opened an account at my CU for one of my daughters who is going to travel abroad (they managed to give her an ATM card the day we opened her account). A week later, CASE closed her child account due to "lack of activity." They did not notify us--supposedly they sent a letter, but considering we have multiple accounts with them and they send the statements at the same time--we didn't open her statement since we already knew her balance. They have our phone number on record--it hasn't changed since 1993, but they didn't find us important enough to call and let us know. When my husband went into one of the branches earlier--the teller at first misinformed him that someone had already withdrawn all of the money from the account--it took him a while to figure out that CASE had withdrawn it and given it to the State of Michigan. They were unable to even give us a case number or contact number to retrieve the funds. I had to call the general number to reach a manager (since the branch manager was at lunch when my husband was there and did not call back at the time indicated by the employees), but she was not very helpful--didn't even apologize. Supposedly, she will call back with the information to get the funds back. Thankfully, they are required by law to provide that information to us within 30 days. I recommend choosing a different CU.
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 61908 |
| Year Chartered | 1936 |
| Employees | 100 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.02% |
| Return on Equity - YTD | 10.28% |
| Annual Interest Income | $14.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $302.6MM$287.4MM |
| Loans | Q4 2019vs Q4 2018 | $240.6MM$217.2MM |
| Deposits | Q4 2019vs Q4 2018 | $251.6MM$240.5MM |
| Equity Capital | Q4 2019vs Q4 2018 | $29.5MM$25.6MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $3.0MM$4.5MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $1.9MM$2.7MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $0$0 |