Case Credit Union

Overview / Commentary
4316 S Pennsylvania Ave
Lansing, MI 48910

Case Credit Union is headquartered in Lansing and is the 47th largest credit union in the state of Michigan. It is also the 809th largest credit union in the nation. It was established in 1936 and as of June of 2020, it had grown to 96 employees and 45,237 members at 6 locations. Case Credit Union has an A health rating.

Field of Membership Restrictions

Case Credit Union offers membership to those who live, work, or worship in Michigan's Lower Peninsula, as well as to all students, employees, pensioners, and alumni of any educational institution in the Lower Peninsula. Members of the Michigan Education Association and employees/members of several SEGs are also eligible for membership. A $5 minimum donation to the Case Cares Organization also qualifies for membership.
See current membership details

Case Credit Union

I have had a great experience with Case Credit Union from the moment I walked in the door to open an account. I opened up a checking and savings account with them a couple years ago and they were able to print out my debit card while I waited. The staff was very friendly and very helpful. They also have multiple locations that make banking there very convenient. I would definitely recommend anyone to Case that is looking for a great credit union to join. Unfortunately my debit card was compromised and they called me and were able to reverse the charges. This was also right before I went on vacation so they were able to print another card for me there while I waited.


Posted by: |

The worst! I have been a member for years and the service has dramatically declined over time. Every time I’m in a branch I have a trainee assisting me and it takes a minimum of 25 mins to do simple transactions. I have never went into a branch and been out in under 15 mins. The last teller I got couldn’t even count; she had to get the teller next to her to assist with counting my withdrawal. They don’t accept appointments, not even for business banking. They are extremely understaffed and management simply does not care.

I no longer trust this institution with my funds. Beware.

Close My Account

They are literally like a loan shark, they don't have any order when it comes to their resolution department. I have spoken with numerous representatives and every time I speak with someone and they say they will note my account a few days later I will recieve another phone call from a different resolution speacialist saying the same thing I told the other rep days before and stating they don't have anything noted. While I understand that I'm responsible for my late payments threatening me and harrasing me after I've spoken with a different rep stating I would be able to pay on a certain date is frustrating, especially when I get 2-3 calls a week from different ones saying the same thing. Two of the reps I plan on submitting paper work to not recieve another phone call by them regarding my account because they were extremely rude and lacked customer service skills. The extension for both women are, 2102 and 1015. Once my accounts are resolved and paid off I plan on closing my account with them. Will not be recommending this credit union to anyone!

Horrible Experience

We've been banking with CASE since 1993. At first, our experience was very positive, but it seems CASE has gone severely downhill. After I merged my account with my husband's, getting a current ATM card was very difficult. Out of frustration, I opened another account with a different CU, but my husband has insisted on sticking with CASE. He opened accounts for our children and was told at that time that children accounts did not require regular activity. Two weeks ago I opened an account at my CU for one of my daughters who is going to travel abroad (they managed to give her an ATM card the day we opened her account). A week later, CASE closed her child account due to "lack of activity." They did not notify us--supposedly they sent a letter, but considering we have multiple accounts with them and they send the statements at the same time--we didn't open her statement since we already knew her balance. They have our phone number on record--it hasn't changed since 1993, but they didn't find us important enough to call and let us know. When my husband went into one of the branches earlier--the teller at first misinformed him that someone had already withdrawn all of the money from the account--it took him a while to figure out that CASE had withdrawn it and given it to the State of Michigan. They were unable to even give us a case number or contact number to retrieve the funds. I had to call the general number to reach a manager (since the branch manager was at lunch when my husband was there and did not call back at the time indicated by the employees), but she was not very helpful--didn't even apologize. Supposedly, she will call back with the information to get the funds back. Thankfully, they are required by law to provide that information to us within 30 days. I recommend choosing a different CU.



Health Grade Components

NCUA #61908
Year Chartered1936
Primary Regulator
Profit Margin
Return on Assets - YTD1.25%
Return on Equity - YTD12.92%
Annual Interest Income$7.3MM
Assets and Liabilities
AssetsQ2 2020vs Q2 2019$347.2MM$297.3MM
LoansQ2 2020vs Q2 2019$256.3MM$219.4MM
DepositsQ2 2020vs Q2 2019$295.2MM$250.9MM
Equity CapitalQ2 2020vs Q2 2019$32.2MM$26.9MM
Loan Loss AllowanceQ2 2020vs Q2 2019$2.5MM$4.3MM
Unbacked Noncurrent LoansQ2 2020vs Q2 2019$2.0MM$1.6MM
Real Estate OwnedQ2 2020vs Q2 2019$0$0
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Always verify rates and promotions with the bank or credit union. We are not Case Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Case Credit Union Savings Account Rates

0.20%--IRA Shares Account
0.05%$5-Regular Share Account
0.05%$5-E-Savings Account
0.05%$5-Share in the Success
0.05%--Holiday Savings Account

Case Credit Union Money Market Rates

0.25%*$30k*-Money Management Account (MMA)
OTHER TIERS: 0.15% $2k - $15k | 0.20% $15k - $30k

Case Credit Union Checking Account Rates

0.20%*$10k*-Plus Checking
OTHER TIERS: 0.10% $1k - $5k | 0.15% $5k - $10k

Case Credit Union CD Rates

0.95%$500-5 Year TDA
0.75%$500-4 Year TDA
0.65%$500-3 Year TDA
0.55%$500-2 Year TDA
0.55%$500-30 Month TDA
0.45%$25-Save To Win (Variable Term)
0.45%$500-12 - 18 Month TDA
0.45%$500-18 - 24 Month TDA
0.35%$500-6 - 12 Month TDA

Case Credit Union IRA Rates

0.95%$500-5 Year IRA TDA
0.75%$500-4 Year IRA TDA
0.65%$500-3 Year IRA TDA
0.55%$500-2 Year IRA TDA
0.55%$500-30 Month IRA TDA
0.45%$500-12 - 18 Month IRA TDA
0.45%$500-18 - 24 Month IRA TDA

Case Credit Union Locations
Branch Office1701 Hamilton RdOkemos, MI 48864
Branch Office422 N Washington Sq Gannon Vocational Technology CenterLansing, MI 48933
Branch Office2400 West RdEast Lansing, MI 48823-7347
Branch Office4316 S Pennsylvania AveLansing, MI 48910
Branch Office5611 W Saginaw HwyLansing, MI 48917
Branch Office121 Eastside DrVermontville, MI 49096

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