Cathay Bank is headquartered in Los Angeles and is the 11th largest bank in the state of California. It is also the 99th largest bank in the nation. It was established in 1962 and as of June of 2020, it had grown to 1,212 employees at 64 locations. Cathay Bank has an A+ health rating.
Learn Customer Service Please
My experience with Cathay Bank is poor, in particular with their branch located at Diamond Bar, California. I'd say they offer zero customer service because the employees don't really care about the customers. Let me give an example: As a Chinese American bank, most of their employees are Chinese Americans, so once I went there to deposit some cash, the clerk that attended me gave me a really bad attitude as I handed her a stack of cash, she told me that: you should organize your money before coming! Well, my money was organize (stacked firmly) but that was not her standard, she wanted every single bill to be categorized by their value , placed on the same side ( face of the bill) and orientation. Because apparently they don't use bill counting machines and is their company policy to organize the bills prior counting them by hand. So the clerk gave me a bad attitude because she doesn't feel like doing her job, so it becomes my responsibility to do her job prior coming to the bank. And let me tell you, that they don't even count right, she had to ask another clerk for help because she counted twice and the numbers came out different! What a joke, bad service and waste of time.
Second Worst Experience In My Life.
(Second Worst Experience in myLlife.)
Cathay Bank
18643 Pioneer Blvd
18643 Pioneer Blvd, Artesia, CA 90701
100% DISCRIMINATION 2 the human race Worst Bank ever
2 cash paid roll checks
You need 2 California ID
Verification of Address
1 debit credit card
Sign your check
Fingerprints
and wait because computer system 2 slow and after all this Bull Shit. There call 2 my company to see if they can change my check., Worst bank in the USA. Worst Worst 100% DISCRIMINATION 2 the human race.
Data as of Q2 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 18503 |
| Year Established | 1962 |
| Employees | 1212 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.13% |
| Return on Equity - YTD | 8.75% |
| Annual Interest Income | $361.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2020vs Q2 2019 | $19.24B$17.58B |
| Loans | Q2 2020vs Q2 2019 | $15.48B$14.54B |
| Deposits | Q2 2020vs Q2 2019 | $16.31B$14.39B |
| Equity Capital | Q2 2020vs Q2 2019 | $2.42B$2.33B |
| Loan Loss Allowance | Q2 2020vs Q2 2019 | $169.7MM$122.7MM |
| Unbacked Noncurrent Loans | Q2 2020vs Q2 2019 | $77.6MM$69.2MM |
| Real Estate Owned | Q2 2020vs Q2 2019 | $4.9MM$8.4MM |
