Cattaraugus County Bank is headquartered in Little Valley and is the 97th largest bank in the state of New York. It is also the 2,387th largest bank in the nation. It was established in 1902 and as of September of 2021, it had grown to 62 employees at 7 locations. Cattaraugus County Bank has a B+ health rating.
Mediocre At Best
This bank is pretty bad when you compare it to some of the bigger chains. The employees are pretty friendly, I'll give you that, but there are a few things I can't overlook. I'll be taking my business elsewhere.
For one thing, the hours are awful. Most people work or are in school past 3 pm on a weekday. But that's only a minor problem compared to everything else.
When I opened a checking account, I wasn't given any checks. It's customary to receive a few checks at least when the account is opened. I didn't get a single one, in fact checks are really expensive here.
Another issue is with their fraud detection service. They outsource it to a company with a really sketchy sounding name. When my card got mistakenly blocked for "fraud" I received a letter in the mail. That's right, a letter. It looked like a scam. I brought it into the bank to make sure that it wasn't real, and the teller didn't know either. She had to ask her supervisor, who told me in a nasty voice that it was in fact legitimate and that if I had given a correct phone number (which I did in the first place) I would have instead received a call.
The app doesn't work well and is very slow. The website isn't too user friendly either.
Finally, the bank doesn't redeem ATM fees. Not only am I charged $2.50 to use a foreign ATM, CCB DOES NOT reimburse you for whatever fee the ATM itself charges for use. This isn't competitive at all. It's kind of a wonder this bank stays in business. From a consumer's standpoint it makes more financial sense to switch to a chain so I don't lose $6 every time I use an ATM.
Could Be Better
This bank makes to many mistakes. Something is always coming in the mail saying they underestimated something. Will not use again.
They Keep Making Google Reviews Disappear
I feel this bank is acting unethically and I would not use them because they seem to be aggressively trying to ruin me. I have been a customer of CCB bank since 2001. I had a loan through the bank. I got behind a couple months (around $10,000) of interest only payments because of Covid and because I paid a lump some payment of over 120000 dollars on the loan a little over a year ago. I tried to get what I thought was current and they would not accept payment on May 4th. They then doubled my interest rate about a week later because they refused my payment. They charged me insurance on my property and charged me $15000 of legal fees even when I hadn’t even hired a lawyer yet. I usually owed them 7000 a month, I owed them 3000 a month for a small time when I paid interest only while the Government closed my restaurant in Erie county because of a spike in Covid during the busy shopping season. I paid 25000 in July, 15000 for August and 15000 for September. They decided to try and take all my accounts to get me broke (so I imagine I couldn’t fight them in court) and try to take the collateral which is worth 3 times what the little loan was for. Don’t get me wrong, I was already doing a deal (to pay them principle that they said they really needed) that was more aggressive than my regular payment and they were going to call the loan in a year.. that was our agreement.i was already current by all legal standards. I was actually ahead over $100000 with the unsigned documents.
They got a judgment without me showing up to court because they told me that they weren’t going to court if I double paid them. I never even hired a lawyer because I believed them. I found out my lawyer actually did work for them and I had to hire someone different because of that after the judgment. Then they tried to seize my accounts and one of them had only what my income was for the last 60 days which should be 90 percent exempt. It also had sales tax and room tax that I collected for the government. They know all this and go for the whole account anyway. They are continuing to pursue getting it even though they have the evidence for almost a month. Like a honey badger. That is criminal.
They think I am going to pay their legal fees so they don’t stop. I have money to pay them, they always knew that. One time they tried to double my principle that I borrowed on paper to 1.6 million and coerce me to sign the document or they would call the loan. Their constant mistakes look like onpurposes, they didn’t even sign the loan documents when I prepaid them over $120000. I suppose they were going to wait to see how to play that in their favor. Another lawyer from the firm they hired put my son on TV and his firms internet page against a gag order and I had to stop him through the courts from hurting my infant son any further. He is using this illegally manufactured seizing of my account against me now as well. The bank and their lawyers do not tell the truth and as you can see with the pictures they are illegally holding my money and trying to take all of my money, sell the collateral and I would have been current if they would have taken a check in May that they refused to take. I believe I was always current looking back at the facts, I was just bullied. They could have just called the loan and I could have refinanced without them seizing and holding accounts that anyone could see was recent income and I was just renting my own home as a source of income to gain money until Covid restrictions were lifted. The money would have probably gone to make some loan payments with CCB if Covid got worse. They lie and play games. I have talked to the FDIC, BBB, SBA and have wanted to reopen the case because they got a judgment when I was communicating to the branches and doing exactly what was asked of me.
Banking At Cattaraugus County Bank CCB
I am leaving the lowest possible star, for they seem to want one. After banking there for 12 years I can confidently say that an average person is completely unwelcome and unwanted at this bank. They will possibly say hi to me but mostly it's a soulless look received. I get the feeling that I am just a bother and what they are thinking is"why are you here again?" At various times I have requested small loans and there is always the No answer, my credit score is 730 and I have worked and earned that many times over, but this bank always has an excuse for turning me down.
Data as of Q3 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 12959 |
| Year Established | 1902 |
| Employees | 62 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.41% |
| Return on Equity - YTD | 5.32% |
| Annual Interest Income | $7.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2021vs Q3 2020 | $324.0MM$292.3MM |
| Loans | Q3 2021vs Q3 2020 | $185.5MM$204.2MM |
| Deposits | Q3 2021vs Q3 2020 | $289.7MM$259.0MM |
| Equity Capital | Q3 2021vs Q3 2020 | $24.7MM$23.7MM |
| Loan Loss Allowance | Q3 2021vs Q3 2020 | $3.3MM$3.3MM |
| Unbacked Noncurrent Loans | Q3 2021vs Q3 2020 | $2.4MM$2.0MM |
| Real Estate Owned | Q3 2021vs Q3 2020 | $0$79.00K |