CBC Federal Credit Union

Very Agreeable Rates!!!

I just joined this credit union, the main reason is because my auto loan is through them. They also offered me a credit card with a much higher limit, lower interest percentage and a free balance transfer, so I signed up for this with them as well. To keep track of the different loans, and because it is not my main financial institution, they set up a savings account for me to use as a main hub for all of my transfers and payments. So far everything with the actual accounts has been smooth, the balance transfer went quickly and easily, I was able to set up an online presence to track everything with relative ease. My main critique with this institution is that they are very hard to get a hold of. I made numerous phone calls and emails, regarding the status of my balance transfer, setting up an external account for payments, and using a bill pay function. Not one email that I sent was ever responded to, which was frustrating and made me feel like my business did not matter. Phone calls were not always returned within the promised time frames. I am a new customer to CBC, so I am fully reserving judgement until later. But I do think they need to get their processes a little more stream lined for setting up your online presence and they absolutely need to do better on returning their customers phone calls and emails.