Centennial Bank is headquartered in Conway and is the 3rd largest bank in the state of Arkansas. It is also the 119th largest bank in the nation. It was established in 1903 and as of December of 2015, it had grown to 1,424 employees at 155 locations. Centennial Bank has an A health rating.
I have always preferred to bank with local institutions. I had the pleasure to bank with Centennial Bank when I was living in Florida a short time ago. The staff was always courteous and often recognized me before I handed over any ID. Everything was always run very professionally. I was a little disappointed when they moved to a new location, but it wasn't far. I had a checking and savings account with Centennial. The interest rates were fairly competitive, and I didn't have to deal with any fees. The website is well laid out and clear. I don't move any money through my cell phone, so I did not use their Mobile app. I know there is one available, and I'm sure it's perfectly safe. I just don't do anything - bank, credit, loans, etc. via my phone. I would definitely recommend using Centennial Bank, and should I move back to Florida, I will certainly transfer my money back.
Banking with Centennial Bank is a great decision. When they acquired Liberty Bank of Arkansas, I had been a customer there for nearly ten years. I was concerned about changes that would be made, but Centennial Bank made the transition very smooth and were helpful in the process. They are always quick to answer any questions I have. I love that my debit card was made immediately right there in the bank. Also, they have an assortment of cards to choose from, and I always get compliments on mine. I currently have a savings account and a checking account. I am able to do all my banking online, which is very convenient. The interest rate on my savings account is pretty low, but it's comparable to other banking institutions in my area.
Overall, I have had great customer service from the employees and managers at Centennial Bank. However, it only takes one bad experience to ruin it. Sharon Shacklin at Centennial Bank on Camp Robinson is rude and unprofessional. I spoke with customer care regarding overdraft fees, they couldn't explain it, so I went to the Rodney Parham location in Little Rock. After 30 minutes of speaking with the manager and another employee there, they finally thought they figured it out. They still seemed unsure, which made me unsure. They were extremely nice and tried to help, but my questions were still not answered. I was told to speak with the Regional Manager on Camp Robinson in north little rock, Sharon Shacklin. She said several times, she just didn't know how I wasn't understanding. She treated me as if I was ignorant. True, I do not specialize in banking, however, after speaking with 3 other employees who could not understand it, I felt it was uncalled for. I have been in customer service for 14 years, i have never felt so humiliated. I only wanted to understand, instead, she kept sighing, rolling her eyes and wondering how I cant' understand, even though a branch manager, employee, and customer care employee didn't understand it. I will never deal with her again. I hope she does not treat her employees as she treats her customers. My husband and I are talking about changing banks. I am reserved however, because of the other courteous and friendly employees such as Ms. Marsha and May at Rodney parham, Ms Priscilla Skarda at Bowman and the other tellers and managers that I have dealt with.
I had a pleasant years long relationship with Centennial on the Eastern Shore of Mobile Bay. Then they started changing branch managers about as often as hairdressers change shops. A burst of bad customer service and bad communications caused me to move my three accounts elsewhere.
|FDIC Certificate #||11241|
|Return on Assets - YTD||1.76%|
|Return on Equity - YTD||13.57%|
|Annual Interest Income||$379.1MM|
|Assets and Liabilities|
|Assets||Q4 2015vs Q4 2014||$9.26B$7.38B|
|Loans||Q4 2015vs Q4 2014||$6.57B$5.00B|
|Deposits||Q4 2015vs Q4 2014||$6.51B$5.48B|
|Equity Capital||Q4 2015vs Q4 2014||$1.17B$1.01B|
|Loan Loss Allowance||Q4 2015vs Q4 2014||$69.2MM$55.0MM|
|Unbacked Noncurrent Loans||Q4 2015vs Q4 2014||$61.4MM$58.1MM|
|Real Estate Owned||Q4 2015vs Q4 2014||$18.5MM$17.0MM|
Sorry, we do not have rate data for Centennial Bank.