Centennial Bank is headquartered in Conway and is the 3rd largest bank in the state of Arkansas. It is also the 103rd largest bank in the nation. It was established in 1903 and as of December of 2017, it had grown to 1,744 employees at 186 locations. Centennial Bank has an A+ health rating.
I've had a bank account with Centennial Bank for years and they have always been easy to deal with and helpful. I just have a checking account and haven't had any fees for the entire duration of having the account. I even made an overdraft once, and I called them to explain the mistake and they took away the overdraft fee. They really care about their customers from my experience. It's also very easy if you lose your debit card to cancel the old one immediately and get a new one for free at the bank. Everything is very quick and easy for deposits and withdrawals. Their online account features are slightly outdated but they are quick to update your balance and it's very easy to use.
I have always preferred to bank with local institutions. I had the pleasure to bank with Centennial Bank when I was living in Florida a short time ago. The staff was always courteous and often recognized me before I handed over any ID. Everything was always run very professionally. I was a little disappointed when they moved to a new location, but it wasn't far. I had a checking and savings account with Centennial. The interest rates were fairly competitive, and I didn't have to deal with any fees. The website is well laid out and clear. I don't move any money through my cell phone, so I did not use their Mobile app. I know there is one available, and I'm sure it's perfectly safe. I just don't do anything - bank, credit, loans, etc. via my phone. I would definitely recommend using Centennial Bank, and should I move back to Florida, I will certainly transfer my money back.
Overall, I have had great customer service from the employees and managers at Centennial Bank. However, it only takes one bad experience to ruin it. Sharon Shacklin at Centennial Bank on Camp Robinson is rude and unprofessional. I spoke with customer care regarding overdraft fees, they couldn't explain it, so I went to the Rodney Parham location in Little Rock. After 30 minutes of speaking with the manager and another employee there, they finally thought they figured it out. They still seemed unsure, which made me unsure. They were extremely nice and tried to help, but my questions were still not answered. I was told to speak with the Regional Manager on Camp Robinson in north little rock, Sharon Shacklin. She said several times, she just didn't know how I wasn't understanding. She treated me as if I was ignorant. True, I do not specialize in banking, however, after speaking with 3 other employees who could not understand it, I felt it was uncalled for. I have been in customer service for 14 years, i have never felt so humiliated. I only wanted to understand, instead, she kept sighing, rolling her eyes and wondering how I cant' understand, even though a branch manager, employee, and customer care employee didn't understand it. I will never deal with her again. I hope she does not treat her employees as she treats her customers. My husband and I are talking about changing banks. I am reserved however, because of the other courteous and friendly employees such as Ms. Marsha and May at Rodney parham, Ms Priscilla Skarda at Bowman and the other tellers and managers that I have dealt with.
Worst customer service! The girl I spoke with was so rude, I've never been treated so poorly. I couldn't hear her very well because one of our phones was cutting out. When I asked nicely what it was that she said, she yelled at me and her voice was dripping with attitude. She acted annoyed the whole time to be talking to me, and treated me as though I was ignorant. I was so flustered I couldn't even remember all that I needed to ask her about my account. I just wanted to get off the phone, I was so humiliated and hurt to be treated that way.
|FDIC Certificate #||11241|
|Return on Assets - YTD||1.25%|
|Return on Equity - YTD||7.94%|
|Annual Interest Income||$523.7MM|
|Assets and Liabilities|
|Assets||Q4 2017vs Q4 2016||$14.44B$9.79B|
|Loans||Q4 2017vs Q4 2016||$10.22B$7.31B|
|Deposits||Q4 2017vs Q4 2016||$10.43B$7.00B|
|Equity Capital||Q4 2017vs Q4 2016||$2.51B$1.31B|
|Loan Loss Allowance||Q4 2017vs Q4 2016||$110.3MM$80.0MM|
|Unbacked Noncurrent Loans||Q4 2017vs Q4 2016||$42.4MM$62.1MM|
|Real Estate Owned||Q4 2017vs Q4 2016||$18.9MM$16.0MM|
Sorry, we do not have rate data for Centennial Bank.