Centennial Bank is headquartered in CONWAY and is the 4th largest bank in the state of Arkansas. It is also the 92nd largest bank in the nation. It was established in 1903 and as of December of 2024, it had grown to 2,552 employees at 234 locations. Centennial Bank has an A health rating.
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Worst Bank I’Ve Held An Account At
I had my account frozen without notification getting my payroll and Christmas bonus rejected leaving me in the negative through the Christmas holiday and bills keep coming out pushing it further negative cause the pay roll was rejected so overdraft fees keep hitting and all the bank can tell me is they don’t know why and good luck hope it goes through.
Operates Unethically, You Will Be A Victim Too
If you have an account at Centennial Bank, I would go first thing when the bank opens and pull out your money and close your account! This bank and the people in leadership are so deceptive. The negligence of this bank has caused great harm to my small business and my family. The corruption runs deep. I know I am not alone. The dishonesty and potentially criminal activity by this bank need to be exposed. If you would like to share your story of corruption or negligence by Happy State Bank or Centennial email: [email protected] and expose what is going on.
This lender completely mishandled my PPP loan causing a burden far beyond what any small business should have to experience in this program. They do not care about small businesses, and they bully anyone who calls out the corruption and use lawyers to intimate because they know small businesses are the weaker party. CEO & President Tracy French and COO John Stephen Tipton called me to discuss my situation. They said they would investigate and call me back. That was June 30, 2023. I never got a call back. Public records show Tracy French has a compensation package of about $1.6m and Stephen Tipton $987,979. I think they could afford to find time to return my call. If your money and business are at this bank you are contributing to their pockets getting deeper while further separating any care for integrity or ethical behavior towards small businesses. They have no problem ignoring the importance of following through on what they discussed they would do and have operated in complete bad faith with my situation with no accountability. The leadership in this bank has no morals but only finds joy when John Allison touts the success of deposits each quarter. As a client at this bank, you are only worth the dollar you have in the bank or what you bring to the bank. They don’t care about you, your small business, or the livelihood of your family. If you stay with this bank, it is only a matter of time before you are a victim of their corruption. The first step is to close your account and get out, the second is to email me with your experience and we can work together to expose what is going on and the harm they are causing to mom-and-pop small businesses that are still hurting from the COVID closures.
No Questions Answered Just A Run Around
The fact that I over drafted my account and then my big check got put on a hold is terrible. If this was going to happen I wld of just cashed the check and deposited so I can pay my bills. This makes the second time something like this has happened but the first time u gave me the run around to 5 different people who still couldn't help worst service ever.
Mortgage NIGHTMARE
Words cannot even begin to explain how much of a nightmare our first home buying experience was with Centennial bank. Our lender of choice, Tammy Espino quit the day we went under contract and our file was turned over to Jason Fields. Our closing was delayed due to Jason and unwriting’s lack of due diligence. On the day that should have been one of the happiest day of our lives, it instead ended with tears, because we were running the risk of losing our home and being homeless. I laid awake sobbing while looking into temporary hotels to move our family into. Throughout the process I had to turn in the same document multiple times because they either didn’t save them the first time, or decided they wanted the same document but in a different format. Four times I had to gather our bank statements, physically have the bank stamp and sign each page. I was a realtor for 5 years and have never seen such unnecessary requests. The underwriter waited until the week of closing to request documents, the loan officer, Jason didn’t even understand what they were asking for. Our Realtor had to step in to assist, and eventually the regional mortgage manager had to take over our file. Christine Benson, the regional mortgage manager made promises that she couldn’t keep and failed to mention she would be on vacation during the most crucial two days of our loan. Us and our Realtor had to fight to get our closing disclosure and we were finally able to close on our home! However, the night before closing we received a revised settlement statement, which was incorrect. I immediately text Christine about the error, a $4,000 difference in the amount we were to take to closing. Twice, she told me the revised CD was accurate. We close... two hours after closing Christine text me to say “my mistake,” and asked that we go back to the title company with another cashiers check in the amount of 4,000. How, how did she make that mistake after I pointed it out to her?! Jason Fields nor Christine Benson have NO business handleing anyone’s financial business. I wish I could say it ended there, however their mistakes lingered. One month AFTER closing, we were asked yet again to return to the title company because the lender had made a “mistake.” They had dated the mortgage and promissory note incorrectly and we had to re-sign, date, and initial the documents. They 100% ruined our first time home buying experience and I can only hope this review keeps anyone who reads it from going through what we did.
Bad Start For The Customer
First I googled basic questions on 3 or 4 banks close to my home , the company I have worked for numerous times uses the bank as well . I never have had a problem with the staff inside or the drive thru . Well I did this online with a 100 dollars , as required then I was thinking in few days I would have a debit card . Well that never occurred so I grew curious and reached out to a bank employee they said I should have it in that week so in real life that’s week 2 . Not business days , when I had to make another deposit and no debit card , in which I started to grow suspicious because by this time a whole week had gone by . Knowing I had to make my online payment to Santandar , credit card bill and pay rent and insurance typically paid all on line with debit card. No not with this damn bank . Working as a private contractor meaning I provide a service and am paid , and I do all the work, this highly inconvenienced me . My time is one of the only things I have that is mine and 100% most important to me . So really I started opening the account on the on the Friday the 7th , the bank made me wait till a Monday before it approved the account was approved. So the bank actually says the 11th , but it’s time to think about customer time not business time and the mail works on Saturday. So as this story continues I had to go withdraw the money back out of the bank and pay fees to pay bills . Ridiculous most banks print debit cards right in there bank no not this one . Here it is almost payday again ,I m so fired up and disappointed. So what if I get the debit card it’s just the 25th more than likely I d have givenup on ever seeing this bank work and put convince in my life . Let’s here your experience .
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 11241 |
| Year Established | 1903 |
| Employees | 2552 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.85% |
| Return on Equity - YTD | 11.22% |
| Annual Interest Income | $1.31B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $22.42B$22.58B |
| Loans | Q4 2024vs Q4 2023 | $14.49B$14.14B |
| Deposits | Q4 2024vs Q4 2023 | $17.7B$17.27B |
| Equity Capital | Q4 2024vs Q4 2023 | $3.78B$3.68B |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $275.9MM$288.2MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $95.9MM$61.7MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $43.4MM$30.5MM |
