Centennial Bank is headquartered in CONWAY and is the 4th largest bank in the state of Arkansas. It is also the 87th largest bank in the nation. It was established in 1903 and as of March of 2023, it had grown to 2,808 employees at 240 locations. Centennial Bank has an A+ health rating.
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Very reasonable bank to deal with.
I've had a bank account with Centennial Bank for years and they have always been easy to deal with and helpful. I just have a checking account and haven't had any fees for the entire duration of having the account. I even made an overdraft once, and I called them to explain the mistake and they took away the overdraft fee. They really care about their customers from my experience. It's also very easy if you lose your debit card to cancel the old one immediately and get a new one for free at the bank. Everything is very quick and easy for deposits and withdrawals. Their online account features are slightly outdated but they are quick to update your balance and it's very easy to use.
Good Community Bank
I have always preferred to bank with local institutions. I had the pleasure to bank with Centennial Bank when I was living in Florida a short time ago. The staff was always courteous and often recognized me before I handed over any ID. Everything was always run very professionally. I was a little disappointed when they moved to a new location, but it wasn't far. I had a checking and savings account with Centennial. The interest rates were fairly competitive, and I didn't have to deal with any fees. The website is well laid out and clear. I don't move any money through my cell phone, so I did not use their Mobile app. I know there is one available, and I'm sure it's perfectly safe. I just don't do anything - bank, credit, loans, etc. via my phone. I would definitely recommend using Centennial Bank, and should I move back to Florida, I will certainly transfer my money back.
Customer Service
Overall, I have had great customer service from the employees and managers at Centennial Bank. However, it only takes one bad experience to ruin it. Sharon Shacklin at Centennial Bank on Camp Robinson is rude and unprofessional. I spoke with customer care regarding overdraft fees, they couldn't explain it, so I went to the Rodney Parham location in Little Rock. After 30 minutes of speaking with the manager and another employee there, they finally thought they figured it out. They still seemed unsure, which made me unsure. They were extremely nice and tried to help, but my questions were still not answered. I was told to speak with the Regional Manager on Camp Robinson in north little rock, Sharon Shacklin. She said several times, she just didn't know how I wasn't understanding. She treated me as if I was ignorant. True, I do not specialize in banking, however, after speaking with 3 other employees who could not understand it, I felt it was uncalled for. I have been in customer service for 14 years, i have never felt so humiliated. I only wanted to understand, instead, she kept sighing, rolling her eyes and wondering how I cant' understand, even though a branch manager, employee, and customer care employee didn't understand it. I will never deal with her again. I hope she does not treat her employees as she treats her customers. My husband and I are talking about changing banks. I am reserved however, because of the other courteous and friendly employees such as Ms. Marsha and May at Rodney parham, Ms Priscilla Skarda at Bowman and the other tellers and managers that I have dealt with.
No Questions Answered Just A Run Around
The fact that I over drafted my account and then my big check got put on a hold is terrible. If this was going to happen I wld of just cashed the check and deposited so I can pay my bills. This makes the second time something like this has happened but the first time u gave me the run around to 5 different people who still couldn't help worst service ever.
Data as of Q1 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 11241 |
| Year Established | 1903 |
| Employees | 2808 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 2.06% |
| Return on Equity - YTD | 13.05% |
| Annual Interest Income | $286.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2023vs Q1 2022 | $22.45B$18.59B |
| Loans | Q1 2023vs Q1 2022 | $14.10B$9.82B |
| Deposits | Q1 2023vs Q1 2022 | $17.84B$15.21B |
| Equity Capital | Q1 2023vs Q1 2022 | $3.61B$2.71B |
| Loan Loss Allowance | Q1 2023vs Q1 2022 | $287.2MM$234.8MM |
| Unbacked Noncurrent Loans | Q1 2023vs Q1 2022 | $70.8MM$43.5MM |
| Real Estate Owned | Q1 2023vs Q1 2022 | $425.00K$1.1MM |
