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800-786-7749
1101 First Street South
Winter Haven, FL 33880

CenterState Bank is headquartered in Winter Haven and is the 7th largest bank in the state of Florida. It is also the 173rd largest bank in the nation. It was established in 1992 and as of June of 2017, it had grown to 1,173 employees at 82 locations. CenterState Bank has an A+ health rating.

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Reviews (7)

Valrico State Bank - Back In The Day

Before Valrico State Bank was bought out by CenterState Bank, they were the bank that brought me back to "normal" banks and away from credit unions. I previously had accounts (checking/savings/credit) with Florida West Coast Credit Union and Grow Financial Federal Credit Union. Now, FWCCU was decent but slow. They also had a terrible web presence and were on the other side of town from where I had moved. Grow was just a mess anyway you could look at them. For a short period of time, they were fine. Then they just went down the tubes so quickly.

VSB resolved almost all of that. Sure, while I rated their Web Experience a 2 - it was still far better than what FWCCU offered. Their location was great as well. They had branches near work and home. If things were running slow at the branch near home, even the assistant managers and managers would start grabbing folks from the line to see what they needed. It was along the lines of what one might expect from a big bank with the feel of a credit union. It was definitely an upgrade.

Now, it gets a little muddied with VSB over Grow. I do not want to get called out for fluff, but even the fluff was something VSB did better than Grow. While Grow at first appeared to have a better Web Experience than VSB, it was so fraught with outages and issues which would lead to fee generation that the worse experience was VSB was actually the far superior experience. It was ugly, but it worked.

As mentioned previously, VSB did a great job of handling lines at their branches. Grow should be ashamed for what they did with lines going around and around. Rather than hiring additional staff, they added an additional ATM. VSB did not have that problem.

The staff at Grow always looked upset to be there. It felt like the customers were bothering them. VSB's friendly smiles always made you feel welcome.

As VSB got to know you, they would let certain things slide for a minute. They knew it would be taken care of as fast as possible. No matter how long you were with Grow on the other hand, those fees would come flying your way.

Like I said, big bank options with credit union feel.

Convenient and supportive

Posted by: April14 | Nov 10, 2016

I've been banking at Center State for about three years now. What initially drew me in were the free ATM transactions at Publix (a local grocery store). Since there is a Publix seemingly on every corner, free ATM transactions are plentiful. This was always a problem with my old bank, since you can get charged upwards of $6 simply for taking out money. They have a decent mobile banking app, although sometimes it freezes on me and I have to restart it. The closest branch is about 10 minutes from me, so it's fairly convenient. When I do have to go into a branch, I'm always very happy with the customer service. I think that's a benefit from banking locally - you aren't "just a number" (at least not usually). What I really like is their knowledge on the housing market and mortgage loans and stuff like that. We're buying our first home soon, and recently inquired about rates, etc. I like this bank because since they're based here i Florida, and Florida has a somewhat unique housing situation as well as premiums for hurricanes, etc., they know all the ins and outs of buying and financing a home here. I think a national bank would take too broad of an approach to home buying in FL. I do think this bank is worth a try.

CenterState Bank - Like a Hometown Bank

I started with this bank over two years ago, the customer service is amazing. They are always smiling and willing to help with any financial problems that you might have. They offer a $500 leeway for any transactions coming through in case you do not calculate properly or have something come out that you were unaware of. They are always just a phone call away and if your account needs some TLC they actually call you and let you know if there is something to do to bring it back up.

Apple users not welcome here!

Posted by: MacUser | Feb 5, 2015

The setup of my account was a delightful experience as the woman was totally knowledgeable and friendly. She made suggestions as to which type of account would be most useful for me, and told me about setting up my own mobile account once I got home.

After a few months of activity in my checking account, I went online on my own, and was given error message after error message. After a long wait on the phone, a representative told me how to set up the account, which was not easily apparent from the website. Finally, I "got into my own account", after affirming my mother's maiden name and the name of her first pet.

Then I tried to download a copy of a paper statement, and all I got was a screenshot of the home page. Back to the phone, no one was able to assist me, and could not figure out how to access the statement. I was told I could come into the bank for a copy, but it would cost me a fee. FINALLY, I asked if having a MAC computer might be the problem. They put me on hold for awhile, and came back with the announcement that their IT department told them the statements could not be viewed from a MAC at this time, but sometime in the future it might be possible.

I consider this a flaw in their web design, and though MACs are not ubiquitous in the banking industry, the iOS is certainly popular.

I signed up for paper statements to be mailed to my home address. I just wish the customer service department could have been aware of this at the beginning, and that this information be stated right on the web page itself.

Centerstate Is The WORST BANK I've Ever Dealt With

Absolutely HORRIBLE Customer Service. Very slow & with nasty attitudes. No one seems to have a clue what they are doing & rules seem to change daily. Everyday basic banking like cashing checks & making deposits they make seem like rocket science & make it as difficult as they can from day to day. Just bizarre. I had enough of their b.s. after 5 years & closed my accounts. Now my family members have had enough of the horrible service so they are closing after 7 years. They will never see either of our several thousand dollars again!!!!

Denied Account

Although I agree with a businesses right to refuse service for any reason, but if it sounds like a rising trend that might bar people from service any bank then it should effect public rating. I was denied because I wanted to deposit in cash, do business in china, and resented that they wanted to know details of my business. I dislike when bankers want to know you like they're your masters and act all friendly about it like their your grandma. I did not refuse details, I just was not eager to talk to them, like I was giving a presentation to a friend. With that they did not want to know more and refused service. Went back to my credit union and had no problems.

15 years as a customer and will be closing my account

I have been with Community Bank in Florida for 15 years but Center State just acquired my very localized bank not even a year ago. Anyway, there are many banks that don't have a minimum balance. Apparently my account went under $250 and I saw that this crappy bank charged me $11 for going having a balance under certain amount. I am still so mad that a bank can charge people for not having money. So it's OK for them to take more money from my account when I don't have any to begin with. But I don't get a dime when they are using my money for their own personal gain. I am actively looking for a new bank as I type this out and I hope you post this review online for them to see. The customer service has gone downhill as well. I called and explained how unhappy I was and the girl HAD the NERVE to tell me she is refunding my $11 and to not bring my balance under $250 again. I was so mad about her telling me to be careful with MY money that I explained that I will be leaving their bank as soon as I can. Banks don;t have any rights to tell me how to handle MY money. They are using my money for their gain and I am not on the phone giving them advice, but they have the nerve to tell me to watch my account closer? I will be finding a new bank without these ridiculous fees.



Health
A+

Health Grade Components

Overall
FDIC Certificate #33555
Year Established1992
Employees1173
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.1%
Return on Equity - YTD9.42%
Annual Interest Income$116.8MM
Assets and Liabilities
AssetsQ2 2017vs Q2 2016$6.76B$4.99B
LoansQ2 2017vs Q2 2016$4.63B$3.18B
DepositsQ2 2017vs Q2 2016$5.48B$4.13B
Equity CapitalQ2 2017vs Q2 2016$891.2MM$530.7MM
Loan Loss AllowanceQ2 2017vs Q2 2016$30.1MM$24.2MM
Unbacked Noncurrent LoansQ2 2017vs Q2 2016$32.5MM$33.5MM
Real Estate OwnedQ2 2017vs Q2 2016$6.4MM$12.3MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not CenterState Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

CenterState Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.25%--Health Savings Account
0.05%--Personal Savings
0.05%--Business Savings
0.05%--Personal Savings - Minor

CenterState Bank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%*$100k*-Personal Money Market
OTHER TIERS: 0.05% $2k - $100k
0.10%*$100k*-Business Money Market
OTHER TIERS: 0.05% $2k - $100k

CenterState Bank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%--VIP Free Interest Checking
0.05%--Business Interest Checking
0.05%--Community Hero Checking
0.05%--Interest Checking
0.05%--Relationship Checking

CenterState Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.52%$500-24 Month Bump Up CD
1.50%$500-60 Month CD
1.25%$500-48 Month CD
1.25%$5k-13 Month CD Special
1.00%$500-36 Month CD
0.75%$500-24 Month CD
0.65%$500-18 Month CD
0.25%$500-12 Month CD
0.20%$500-9 Month CD
0.15%$500-6 Month CD
0.05%$500-3 Month CD

CenterState Bank IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.52%$500-24 Month Bump Up IRA
1.50%$500-60 Month IRA
1.25%$500-48 Month IRA
1.25%$5k-13 Month IRA Special
1.00%$500-36 Month IRA
0.75%$500-24 Month IRA
0.65%$500-18 Month IRA
0.65%$500-18 Month Variable IRA
0.25%$500-12 Month IRA
0.20%$500-9 Month IRA
0.15%$500-6 Month IRA
0.05%$500-3 Month IRA
Locations

Sorry, but we do not have location data for CenterState Bank. Its headquarters is located at 1101 First Street South - Winter Haven, FL 33880