CenterState Bank is headquartered in Winter Haven and is the 2nd largest bank in the state of Florida. It is also the 59th largest bank in the nation. It was established in 1992 and as of December of 2020, it had grown to 5,183 employees at 309 locations. CenterState Bank has an A+ health rating.
Not A Vendor--A Trusted Partner
If you're not with Central State Bank and you're in business... why the heck not? I've been with CSB since 2007. In that time they've provided top tier service and a down home feel. My most recent experience is their shepherding of PPP Loans for my 6 companies. When we gave them to CSB on the day the program became available, I got a call at 10PM letting me know they were accepted. We've accomplished closings using docusign and all of the money is in my accounts. Their handling of this possibly kept us in business, now I can put all of my 160 furloughed employees back to work. These guys haven't been a good vendor--they've been a trusted partner over the last 13 years.
Convenient and supportive
I've been banking at Center State for about three years now. What initially drew me in were the free ATM transactions at Publix (a local grocery store). Since there is a Publix seemingly on every corner, free ATM transactions are plentiful. This was always a problem with my old bank, since you can get charged upwards of $6 simply for taking out money. They have a decent mobile banking app, although sometimes it freezes on me and I have to restart it. The closest branch is about 10 minutes from me, so it's fairly convenient. When I do have to go into a branch, I'm always very happy with the customer service. I think that's a benefit from banking locally - you aren't "just a number" (at least not usually). What I really like is their knowledge on the housing market and mortgage loans and stuff like that. We're buying our first home soon, and recently inquired about rates, etc. I like this bank because since they're based here i Florida, and Florida has a somewhat unique housing situation as well as premiums for hurricanes, etc., they know all the ins and outs of buying and financing a home here. I think a national bank would take too broad of an approach to home buying in FL. I do think this bank is worth a try.
Horrible Corporate Customer Service!!
Although I appreciate the branch that processed my mortgage and opened my checking account when we moved to Florida, corporate customer service is terrible!! The 2nd star is for my Lakeland, FL branch which has been nothing but nice to us...but corporate customer service deserves no stars.
Not only did I have to wait for over 45 minutes to talk to a representative, she was abrasive and rude when all I needed was my account information to make a deposit so my mortgage payment would clear my checking account. My documentation is held up in the USPS forwarding system so she drills me for reasons why I need MY account information. When I said for the last time that I want my account and routing number to order checks she stated she could order those for me. NO!! I WANT MY ACCOUNT AND ROUTING NUMBER.
Why is that such an aggravation for her?? She got snippier and decided to ask me my a dozen questions beyond the normal identifying information just to be a control freak. You need to retrain these people to handle customer calls in a polite way. Once my old home sells and this mortgage is paid in full, you can BET I'll be closing my accounts...ALL of them. BB&T has this customer service team beat hands down. This occurred on 5/11/21 at 4:29pm. She needs reassigned before you lose more customers!!
No Customer Service - Worthless
Well this Bank is batting 1,000. That means I have went there for help twice and both times they are useless. I got ripped off by a dishonest vendor and so I went to the bank to reverse the charges. They called the dishonest vendor to ask if it was OK to reverse the charges the dishonest vendor said no so they told me there was nothing they could do.How ridicules is that.
I am also fed up with the petty charges they have for everything. Now I have to start the process of finding a new bank.
Data as of Q4 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 33555 |
| Year Established | 1992 |
| Employees | 5183 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.53% |
| Return on Equity - YTD | 3.94% |
| Annual Interest Income | $909.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $37.67B$17.14B |
| Loans | Q4 2020vs Q4 2019 | $24.50B$12.09B |
| Deposits | Q4 2020vs Q4 2019 | $30.73B$13.15B |
| Equity Capital | Q4 2020vs Q4 2019 | $4.79B$2.97B |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $457.3MM$40.7MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $95.0MM$44.4MM |
| Real Estate Owned | Q4 2020vs Q4 2019 | $11.9MM$5.1MM |
