CenterState Bank is headquartered in Winter Haven and is the 4th largest bank in the state of Florida. It is also the 96th largest bank in the nation. It was established in 1992 and as of September of 2019, it had grown to 2,705 employees at 163 locations. CenterState Bank has an A+ health rating.
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GREAT Bank And Fantastic People
I've been with this bank long before it became Center State, back when it was Ocala national. No hidden fees and its great for us older seniors with their no fee programs.
CenterState Bank - Like a Hometown Bank
I started with this bank over two years ago, the customer service is amazing. They are always smiling and willing to help with any financial problems that you might have. They offer a $500 leeway for any transactions coming through in case you do not calculate properly or have something come out that you were unaware of. They are always just a phone call away and if your account needs some TLC they actually call you and let you know if there is something to do to bring it back up.
No Customer Service - Worthless
Well this Bank is batting 1,000. That means I have went there for help twice and both times they are useless. I got ripped off by a dishonest vendor and so I went to the bank to reverse the charges. They called the dishonest vendor to ask if it was OK to reverse the charges the dishonest vendor said no so they told me there was nothing they could do.How ridicules is that.
I am also fed up with the petty charges they have for everything. Now I have to start the process of finding a new bank.
Worst Experience
My former bank was bought by CenterState. No one would willingly choose this bank!! Since the day they took over our accounts it has been one issue after another. They lost my info for a full day and then we were locked out for another two days. The customer service is non-existing. You will not get help by calling the help line so don't bother. Call the branch. Every time you speak to someone at the help desk, you get some generic incorrect answer. This is the worst banking experience ever. I do most of my banking online but you cannot trust their site. We will be moving to a more reputable institution.
Data as of Q3 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 33555 |
| Year Established | 1992 |
| Employees | 2705 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.42% |
| Return on Equity - YTD | 8.49% |
| Annual Interest Income | $503.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2019vs Q3 2018 | $17.41B$12.26B |
| Loans | Q3 2019vs Q3 2018 | $12.00B$8.22B |
| Deposits | Q3 2019vs Q3 2018 | $13.37B$9.48B |
| Equity Capital | Q3 2019vs Q3 2018 | $2.93B$1.95B |
| Loan Loss Allowance | Q3 2019vs Q3 2018 | $42.0MM$38.8MM |
| Unbacked Noncurrent Loans | Q3 2019vs Q3 2018 | $43.0MM$36.2MM |
| Real Estate Owned | Q3 2019vs Q3 2018 | $6.6MM$4.6MM |
