CenterState Bank is headquartered in Winter Haven and is the 6th largest bank in the state of Florida. It is also the 123rd largest bank in the nation. It was established in 1992 and as of December of 2018, it had grown to 2,113 employees at 134 locations. CenterState Bank has an A+ health rating.
I've been banking at Center State for about three years now. What initially drew me in were the free ATM transactions at Publix (a local grocery store). Since there is a Publix seemingly on every corner, free ATM transactions are plentiful. This was always a problem with my old bank, since you can get charged upwards of $6 simply for taking out money. They have a decent mobile banking app, although sometimes it freezes on me and I have to restart it. The closest branch is about 10 minutes from me, so it's fairly convenient. When I do have to go into a branch, I'm always very happy with the customer service. I think that's a benefit from banking locally - you aren't "just a number" (at least not usually). What I really like is their knowledge on the housing market and mortgage loans and stuff like that. We're buying our first home soon, and recently inquired about rates, etc. I like this bank because since they're based here i Florida, and Florida has a somewhat unique housing situation as well as premiums for hurricanes, etc., they know all the ins and outs of buying and financing a home here. I think a national bank would take too broad of an approach to home buying in FL. I do think this bank is worth a try.
I started with this bank over two years ago, the customer service is amazing. They are always smiling and willing to help with any financial problems that you might have. They offer a $500 leeway for any transactions coming through in case you do not calculate properly or have something come out that you were unaware of. They are always just a phone call away and if your account needs some TLC they actually call you and let you know if there is something to do to bring it back up.
The setup of my account was a delightful experience as the woman was totally knowledgeable and friendly. She made suggestions as to which type of account would be most useful for me, and told me about setting up my own mobile account once I got home.
After a few months of activity in my checking account, I went online on my own, and was given error message after error message. After a long wait on the phone, a representative told me how to set up the account, which was not easily apparent from the website. Finally, I "got into my own account", after affirming my mother's maiden name and the name of her first pet.
Then I tried to download a copy of a paper statement, and all I got was a screenshot of the home page. Back to the phone, no one was able to assist me, and could not figure out how to access the statement. I was told I could come into the bank for a copy, but it would cost me a fee. FINALLY, I asked if having a MAC computer might be the problem. They put me on hold for awhile, and came back with the announcement that their IT department told them the statements could not be viewed from a MAC at this time, but sometime in the future it might be possible.
I consider this a flaw in their web design, and though MACs are not ubiquitous in the banking industry, the iOS is certainly popular.
I signed up for paper statements to be mailed to my home address. I just wish the customer service department could have been aware of this at the beginning, and that this information be stated right on the web page itself.
I was very disappointed with this bank. CetnerState took over Harborside Community bank which I had an account with. They issued me a first statement and everything looked good. No fees and everything like I used to have with Harborside. But then they claimed I had electronic statements which Haroborside (which I did not) and automatically moved me from paper statements to electronic statements. I failed to setup the online banking and they began charging my account monthly fees which I did not realize until the charges reached over $40. When things like this happen with my Chase or Amex account I just call and reverse the fee. I have an excellent history and credit score over 800. But not here.
1. They would not admit their error. Despite be brining in the statements and showing them where they had failed to notify me about the fees.
2. When I requested to close the account they would not let me close the account without paying the fees.
3. They threatened to report my account.
4. They lied to me and said they couldn't reverse the fee. I called their support line and they lady there said the local branch manager could. Someone is lying. Everyone is blaming someone else.
A really ridiculous experience. I've never deal with a financial institution especially not a "community bank" that treated their customers so poorly.
Absolutely HORRIBLE Customer Service. Very slow & with nasty attitudes. No one seems to have a clue what they are doing & rules seem to change daily. Everyday basic banking like cashing checks & making deposits they make seem like rocket science & make it as difficult as they can from day to day. Just bizarre. I had enough of their b.s. after 5 years & closed my accounts. Now my family members have had enough of the horrible service so they are closing after 7 years. They will never see either of our several thousand dollars again!!!!
Although I agree with a businesses right to refuse service for any reason, but if it sounds like a rising trend that might bar people from service any bank then it should effect public rating. I was denied because I wanted to deposit in cash, do business in china, and resented that they wanted to know details of my business. I dislike when bankers want to know you like they're your masters and act all friendly about it like their your grandma. I did not refuse details, I just was not eager to talk to them, like I was giving a presentation to a friend. With that they did not want to know more and refused service. Went back to my credit union and had no problems.
I have been with Community Bank in Florida for 15 years but Center State just acquired my very localized bank not even a year ago. Anyway, there are many banks that don't have a minimum balance. Apparently my account went under $250 and I saw that this crappy bank charged me $11 for going having a balance under certain amount. I am still so mad that a bank can charge people for not having money. So it's OK for them to take more money from my account when I don't have any to begin with. But I don't get a dime when they are using my money for their own personal gain. I am actively looking for a new bank as I type this out and I hope you post this review online for them to see. The customer service has gone downhill as well. I called and explained how unhappy I was and the girl HAD the NERVE to tell me she is refunding my $11 and to not bring my balance under $250 again. I was so mad about her telling me to be careful with MY money that I explained that I will be leaving their bank as soon as I can. Banks don;t have any rights to tell me how to handle MY money. They are using my money for their gain and I am not on the phone giving them advice, but they have the nerve to tell me to watch my account closer? I will be finding a new bank without these ridiculous fees.
|FDIC Certificate #||33555|
|Return on Assets - YTD||1.48%|
|Return on Equity - YTD||9.75%|
|Annual Interest Income||$463.7MM|
|Assets and Liabilities|
|Assets||Q4 2018vs Q4 2017||$12.33B$7.07B|
|Loans||Q4 2018vs Q4 2017||$8.34B$4.76B|
|Deposits||Q4 2018vs Q4 2017||$9.48B$5.56B|
|Equity Capital||Q4 2018vs Q4 2017||$2.00B$903.9MM|
|Loan Loss Allowance||Q4 2018vs Q4 2017||$39.8MM$32.8MM|
|Unbacked Noncurrent Loans||Q4 2018vs Q4 2017||$37.8MM$24.7MM|
|Real Estate Owned||Q4 2018vs Q4 2017||$2.9MM$4.0MM|
Sorry, we do not have rate data for CenterState Bank.
Sorry, but we do not have location data for CenterState Bank. Its headquarters is located at 1101 First Street South - Winter Haven, FL 33880