CenterState Bank is headquartered in Winter Haven and is the 5th largest bank in the state of Florida. It is also the 121st largest bank in the nation. It was established in 1992 and as of March of 2019, it had grown to 2,091 employees at 134 locations. CenterState Bank has an A+ health rating.
I've been banking at Center State for about three years now. What initially drew me in were the free ATM transactions at Publix (a local grocery store). Since there is a Publix seemingly on every corner, free ATM transactions are plentiful. This was always a problem with my old bank, since you can get charged upwards of $6 simply for taking out money. They have a decent mobile banking app, although sometimes it freezes on me and I have to restart it. The closest branch is about 10 minutes from me, so it's fairly convenient. When I do have to go into a branch, I'm always very happy with the customer service. I think that's a benefit from banking locally - you aren't "just a number" (at least not usually). What I really like is their knowledge on the housing market and mortgage loans and stuff like that. We're buying our first home soon, and recently inquired about rates, etc. I like this bank because since they're based here i Florida, and Florida has a somewhat unique housing situation as well as premiums for hurricanes, etc., they know all the ins and outs of buying and financing a home here. I think a national bank would take too broad of an approach to home buying in FL. I do think this bank is worth a try.
I started with this bank over two years ago, the customer service is amazing. They are always smiling and willing to help with any financial problems that you might have. They offer a $500 leeway for any transactions coming through in case you do not calculate properly or have something come out that you were unaware of. They are always just a phone call away and if your account needs some TLC they actually call you and let you know if there is something to do to bring it back up.
The setup of my account was a delightful experience as the woman was totally knowledgeable and friendly. She made suggestions as to which type of account would be most useful for me, and told me about setting up my own mobile account once I got home.
After a few months of activity in my checking account, I went online on my own, and was given error message after error message. After a long wait on the phone, a representative told me how to set up the account, which was not easily apparent from the website. Finally, I "got into my own account", after affirming my mother's maiden name and the name of her first pet.
Then I tried to download a copy of a paper statement, and all I got was a screenshot of the home page. Back to the phone, no one was able to assist me, and could not figure out how to access the statement. I was told I could come into the bank for a copy, but it would cost me a fee. FINALLY, I asked if having a MAC computer might be the problem. They put me on hold for awhile, and came back with the announcement that their IT department told them the statements could not be viewed from a MAC at this time, but sometime in the future it might be possible.
I consider this a flaw in their web design, and though MACs are not ubiquitous in the banking industry, the iOS is certainly popular.
I signed up for paper statements to be mailed to my home address. I just wish the customer service department could have been aware of this at the beginning, and that this information be stated right on the web page itself.
|FDIC Certificate #||33555|
|Return on Assets - YTD||1.47%|
|Return on Equity - YTD||9%|
|Annual Interest Income||$132.9MM|
|Assets and Liabilities|
|Assets||Q1 2019vs Q1 2018||$12.58B$10.36B|
|Loans||Q1 2019vs Q1 2018||$8.36B$6.87B|
|Deposits||Q1 2019vs Q1 2018||$9.75B$8.12B|
|Equity Capital||Q1 2019vs Q1 2018||$2.06B$1.55B|
|Loan Loss Allowance||Q1 2019vs Q1 2018||$40.0MM$34.4MM|
|Unbacked Noncurrent Loans||Q1 2019vs Q1 2018||$43.0MM$41.3MM|
|Real Estate Owned||Q1 2019vs Q1 2018||$6.0MM$6.8MM|
Sorry, we do not have rate data for CenterState Bank.
Sorry, but we do not have location data for CenterState Bank. Its headquarters is located at 1101 First Street South - Winter Haven, FL 33880