Central Florida Educators Federal Credit Union is headquartered in Lake Mary and is the 9th largest credit union in the state of Florida. It is also the 140th largest credit union in the nation. It was established in 1937 and as of June of 2018, it had grown to 495 employees and 157,776 members at 23 locations. Central Florida Educators Federal Credit Union has an A health rating.
Membership in CFE Federal Credit Union is open to those who live, work, worship, volunteer, or attend school in Orange, Osceola, Seminole, or Lake Counties in Florida.
See current membership details
I really do enjoy using their services. The deposits are quick and available during the same day, usually. The Bill Pay portion is really great. I lost my debit card once and a quick visit to the branch gave me a new card within 10 minute. The customer service has always been really great and no issue has gone unresolved. I had an issue with fraud and they were not only able to stop further actions on my account, but they also created a new account for me. This saved me a lot of frustrations and anxiety. The only issue I would say is that their Non Sufficient Fees are a bit steep and they will constantly hit you with them if they occur on the same day. Sometimes they do not credit them and other times they do.
I've had this CFE card since I was in high school, I got it through my high school's CFE branch. I used it as a checkings account. It was quite easy at the time, since I went to high school every day, I could put deposits into it at the branch right on my campus. I rated this as a 5 in customer service because there was a point when I went to university and I hadn't used to card in several years. I had forgotten every code and password, and I called the customer service. The woman on the phone helped me for a long time to figure out how to get access to my account. She was extremely helpful and patient. Turns out there was only about $30 left in the card, but it was helpful all the same.
CFE Federal Credit Union is, in my opinion, a below average CU. It doesn't seem to be interested in making the lives of its customers easier or taking a step into the future. I have added and now deleted the app on my phone because it was slow, and unhelpful when I was trying to complete money transfers and deposits. Their whole website could also use a huge upgrade and become more user friendly. It takes me 15 minutes or more each time I login just to find what I need. We swapped to this CU from Regions due to their "lower" checking account fees. They also have a good children's savings program that Regions did not have. The children's savings is the only part that I would say that I like about this CU and even then it's not as great as I thought it would be. Everything about this CU is sub-par in my experiences and opinion.
They've been my bank for years which is why I was shocked when I was recently scammed $400 from my checking & I contacted them & I sent the forms they asked me to & then someone else called me & said wrong form, send this one, so I did & then got called by the branch saying wrong form & then someone was supposed to call me & ultimately they told me too much time had passed & they couldn't return my money!! So awful. I feel robbed TWICE!!! DO NOT USE CFE!
|Return on Assets - YTD||0.99%|
|Return on Equity - YTD||10.01%|
|Annual Interest Income||$31.2MM|
|Assets and Liabilities|
|Assets||Q2 2018vs Q2 2017||$1.85B$1.80B|
|Loans||Q2 2018vs Q2 2017||$1.09B$919.6MM|
|Deposits||Q2 2018vs Q2 2017||$1.66B$1.60B|
|Equity Capital||Q2 2018vs Q2 2017||$183.0MM$187.9MM|
|Loan Loss Allowance||Q2 2018vs Q2 2017||$11.9MM$12.8MM|
|Unbacked Noncurrent Loans||Q2 2018vs Q2 2017||$2.9MM$3.0MM|
|Real Estate Owned||Q2 2018vs Q2 2017||$950.00K$174.00K|
Rates for Central Florida Educators Federal Credit Union are currently being reviewed.