Chartway Federal Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
1.36%	18-month CD	18-23 Month CD 1.45% - Synchrony Bank 18 Month CD
1.36%	18-month IRA	18-23 Month IRA (Traditional, Roth, CESA) 0.71% - National Average
2.32%	5-year CD	60-71 Month CD 2.35% - Synchrony Bank 60 Month CD

View all Chartway Federal Credit Union rates »

Overview / Commentary

www.chartway.com

855-974-5309

5700 Cleveland St
Virginia Beach, VA 23462

Chartway Federal Credit Union is a full service credit union that offers a range of personal and business banking options to its members. Since its inception it has broadened its field of membership significantly and is now one of the largest credit unions in the country.

All of Chartway’s checking accounts come with a Visa Debit Card, access to the Co-Op ATM network, online banking, and an account protection program. Its saving and money market accounts offer quarterly dividend payments on interest and have minimum balance requirements.

Chartway Federal Credit Union online banking offers members the ability to perform account management tasks like fund transfers, Bill Pay, and check copy viewing. It also features a mobile app that enables remote check deposit as well as the other online banking functions.

Chartway FCU was founded in 1959 as NorVA N.A.S. Federal Credit Union before changing to its current name in 1996. It is headquartered in Virginia Beach, Virginia, and operates through multiple branch locations across several states.

Field of Membership Restrictions

Membership in Chartway Federal Credit Union is open to those who make a $10 donation to the We Promise Foundation or live, work, worship or attend school in an area served by one of the credit union's branches.
See current membership details

My Experience with Chartway Federal Credit Union

Posted by: jackie2788 | Feb 25, 2015

My husband is active duty Navy, so we lived in Virginia Beach, VA for a little over two years. While living there, we wanted to get an account with a local bank or credit union. After doing some research, we decided to visit Chartway Federal Credit Union by the Lynnhaven Mall. Upon arriving, the customer service representatives greeted us and asked how they could help us. We told them that we wanted some information on their banking services, but that we would not be joining their credit union until we had a chance to compare to a few other places in person. They were still very helpful and friendly, and never tried to rush us even though they knew we would not be signing anything that day. After comparing them to a few other places, we both decided that Chartway Federal Credit Union was the best place for us. The customer service representative remembered us by name and greeted us as soon as we entered. We were able to sign up that day for a checking account, savings account, and we were given information for various lending services in case we would ever need one. We never had any issues with bogus charges or fees. Interest rates were always very competitive. We visited multiple branches while living in the area, and never had a bad experience. All of their employees are always knowledgeable, friendly, and helpful. The lines always move in a timely manner, even on popular paydays like the 1st, 15th, and Fridays. I love how professional this credit union is and was very upset when we moved to a new state that did not have Chartway Federal Credit Union branches. The fees are minimal compared to most other places so it is always disappointing when I see charges with our new credit union that I know that Chartway Federal Credit Union would not have charged me.

Comment

3

Family Oriented Banking

Posted by: maritzahull | 22 hours ago

I have a savings and checking account with Chartway Federal Credit Union. The first thing I noticed when walking in for the first time is other customers talking to the bankers like family. They talked about kids, activities, and other while tying their needs for the reason you walk in the bank in the first place. When I inquired about opening a savings account, they set it up with ease. I like how transparent they are with the terms. Every other bank I went to seemed to pressure me into opening many type of accounts that I did not need. I only needed $5 to open a savings account, but I also decided to open up a checking account as well. The lady that helped me asked me what my financial situation was and broke down the best way to get a mortgage loan when I asked her, all before I officially signed up. She was very patient with my "dumb" questions and even gave me her personal cell for after hour calls. Chartway is the best banking experience I've had.

The online experience could use a little work however, but they have improved from when I first opened my account in 2013. The interface is a bit clunky, especially the member services section once you log in, but overall, it gets the job done.

Comment

1

Banking with Chartway Federal Credit Union

Posted by: brookwilliams93 | Aug 11, 2017

A few years ago, I use to bank with Chartway Federal Credit Union. I was with them, I think for about 5 years. To me, this bank wasn't any different than a commercial bank. The service was average. I did have a few instances where the teller, or banker could've been nicer. For example, I think I asked the teller about a strange charge on my checking account. She seemed disinterested, and simply gave me a "I don't know." Although it was an honest answer coming from her, she could've done better. Perhaps, investigated the charge, directed me towards someone who had more information, and what not. She should've went above and beyond. It sets excellent customer service apart from bad customer service. Again, the customer service was not bad, just average.

The fees were not bad, just average. They would charge you $0.75, if you used a pin to make purchases with your debit card. The bank I'm with now doesn't do that--it's a large commercial bank by the way. Be careful with getting an overdraft protection on your checking account. They charged high fees for each transaction, that caused an overdraft. I was charged over 500.00 in overdraft fees. On the other hand, the checking account fees were decent. I had a student checking account, and there was no monthly maintenance fee. There were no minimum requirements set for this account either. bad, just average. That debit card charge was ridiculous, and the overdraft fees were out of this world.

Their online banking was excellent. They have a Google App that can be downloaded to your cell phone. It was very convenient for me. I could check my account anytime I needed.

Comment

1

Chartway Will Steal Your Money

Posted by: Nicha Petrakos | Oct 7, 2016

Did you know that if someone hacks your account and withdrawals hundreds of dollars from your checking account that the people of Chartway will not refund you all of your money? Instead they will tell you that you are now a liability to them and they will charge you a liability fee. When you ask to speak to a manager they will put you on hold for 35 minutes and then direct you to a voicemail and you will leave a message and no one will call you back. They do not care about their customers. They do not care about protecting their customers money and they do not care about making sure that their customers feel taken care of.
I would recommend for your financial safety that you steer clear of this credit union.

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Health

B+

Data as of Q1 2017

Learn why bank health matters

Health Grade Components

Overall
NCUA #	13242
Year Chartered	1959
Employees	422
Primary Regulator

Profit Margin
Return on Assets - YTD	0.32%
Return on Equity - YTD	3.8%
Annual Interest Income	$17.3MM

Assets and Liabilities
Assets	Q1 2017vs Q1 2016	$2.17B$2.14B
Loans	Q1 2017vs Q1 2016	$1.66B$1.59B
Deposits	Q1 2017vs Q1 2016	$1.96B$1.95B
Equity Capital	Q1 2017vs Q1 2016	$180.7MM$172.0MM
Loan Loss Allowance	Q1 2017vs Q1 2016	$17.2MM$16.9MM
Unbacked Noncurrent Loans	Q1 2017vs Q1 2016	$14.4MM$10.8MM
Real Estate Owned	Q1 2017vs Q1 2016	$359.00K$1.8MM

Rates

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