Chartway Federal Credit Union

Overview / Commentary
5700 Cleveland St
Virginia Beach, VA 23462

Chartway Federal Credit Union is a full service credit union that offers a range of personal and business banking options to its members. Since its inception it has broadened its field of membership significantly and is now one of the largest credit unions in the country.

All of Chartway’s checking accounts come with a Visa Debit Card, access to the Co-Op ATM network, online banking, and an account protection program. Its saving and money market accounts offer quarterly dividend payments on interest and have minimum balance requirements.

Chartway Federal Credit Union online banking offers members the ability to perform account management tasks like fund transfers, Bill Pay, and check copy viewing. It also features a mobile app that enables remote check deposit as well as the other online banking functions.

Chartway FCU was founded in 1959 as NorVA N.A.S. Federal Credit Union before changing to its current name in 1996. It is headquartered in Virginia Beach, Virginia, and operates through multiple branch locations across several states.

Field of Membership Restrictions

Membership in Chartway Federal Credit Union is open to those who make a $10 donation to the We Promise Foundation or live, work, worship or attend school in an area served by one of the credit union's branches.
See current membership details

Related Posts

12 Month No Penalty CD Up To 2.15% APY - 1/10/2019

It was at 2%, but appears to have been increased today by 15 bp. (Certainly there are better no penalty CDs out there. But if anybody still is holding a Chartway no penalty at 2%, there appears to be no reason to do so any longer.)

Chartway Federal Credit Union Ups 12-Month No Penalty CD - 8/6/2018

Chartway FCU (easy membership) raised the rate on its 12-month No Penalty Share Certificate to 2.00% APY. $500 min. One partial withdrawal or early closure permitted.

12 Month No Penalty CD 2% APY - 8/4/2018

Chartway has increased the rate on its no penalty 12 month CD to 1.99% (2% APY) for $500 or more ($100 for youth accounts). During the term of the CD, one penalty free withdrawal is allowed after 7 days--from my reading of the Truth-in-Savings, it seems as if a partial withdrawal is allowed. Rate info: Truth in Savings: Note that Chartway has a Single Account Fee, so if you close the CD and only have the Prime Share Account, you could be hit with a fee. You can avoid the fee by having a second custom share account (even with just a token amount in it).

View all posts from:

12/3/14 - Chartway FCU CD Rate Cuts
11/19/14 - Chartway FCU's 18-23 Month Web-Only CD Tops The Best Rate List
11/18/14 - Chartway 18 Month CD Rate Hike.
10/7/14 - Top Certificate Rates at Chartway Federal Credit Union
9/23/14 - 2.52% APY 5 Year CD, Chartway FCU. Quick Look.
2/22/13 - Special 11-Month CD Rate at Chartway Federal Credit Union
12/6/12 - Higher Special CD Rates at Chartway Federal Credit Union - Easy Membership
11/15/12 - Special 1-Year CD Rate at Chartway Federal Credit Union - Easy Membership
12/13/11 - Special 7-Month CD Rate at Chartway Federal Credit Union - Limited Membership
11/8/11 - Chartway Federal Credit Union 3.84% $5K $20K $384 Echecking - Qualifying
4/5/11 - E-Checking Rewards Accounts - Sold Out
2/14/11 - No Longer Offered - Competitive Savings Account at Chartway Federal Credit Union - Limited Membership
11/5/10 - Top 5-Year CD & IRA CD Rate Continues at HeritageWest Credit Union in Utah - Local Only
9/3/10 - Competitive CD Rates at Chartway FCU in Several States - Local Only - Update
8/24/10 - Competitive 5-Year CD & IRA CD Rate at HeritageWest Credit Union in Utah - Local Only
2/5/10 - Competitive CD Rates at Chartway FCU in Several States - Local Only
11/9/09 - No Longer Offered - Reward Checking Account at Chartway Federal Credit Union
10/11/09 - 2.00% 5-Month CD at Chartway FCU in Several States
4/27/09 - 3.03% 8-Month CD at Southwest Community FCU in UT, NV & AZ
12/17/08 - Update on Chartway FCU's 5.00% 7-Month CD ($25K Max)
12/17/08 - 5.00% 7-Month CD ($25K Max) at Chartway FCU in Rhode Island
7/2/07 - 5.75% 13-Month CD at a Multi-State CU (Chartway) - up to 6.51% possible.
7/2/07 - 7.00% 7-Month CD at Chartway FCU - $7K Max
5/13/07 - 5.75% 13-Month CD at Chartway FCU (up to 6.51% possible)
4/12/07 - 5.65% 17-Month CD at Chartway FCU
12/30/06 - 7.00% 7-Month / 5.88% 18-Month CD at a Multi-State CU (Chartway FCU).
8/21/06 - 6.25% 18-Month / 6.00% 15-Month CD at a Multi-State CU (Chartway)
8/9/06 - 6.25% 13-Month / 6.00% 10-Month CD at a Multi-State CU (Chartway FCU).
8/3/06 - Chartway's 8% CDs are Over, But 6.25% 13-mo CDs are Still Available
7/26/06 - Chartway's 8% 8-Month CD Promotion Ends Friday
6/9/06 - Need Referrals for Chartway's 8% 8-Month Certificate?
6/3/06 - 8% 8-Month CD at a Multi-State CU ($8K Max)

My Experience with Chartway Federal Credit Union

My husband is active duty Navy, so we lived in Virginia Beach, VA for a little over two years. While living there, we wanted to get an account with a local bank or credit union. After doing some research, we decided to visit Chartway Federal Credit Union by the Lynnhaven Mall. Upon arriving, the customer service representatives greeted us and asked how they could help us. We told them that we wanted some information on their banking services, but that we would not be joining their credit union until we had a chance to compare to a few other places in person. They were still very helpful and friendly, and never tried to rush us even though they knew we would not be signing anything that day. After comparing them to a few other places, we both decided that Chartway Federal Credit Union was the best place for us. The customer service representative remembered us by name and greeted us as soon as we entered. We were able to sign up that day for a checking account, savings account, and we were given information for various lending services in case we would ever need one. We never had any issues with bogus charges or fees. Interest rates were always very competitive. We visited multiple branches while living in the area, and never had a bad experience. All of their employees are always knowledgeable, friendly, and helpful. The lines always move in a timely manner, even on popular paydays like the 1st, 15th, and Fridays. I love how professional this credit union is and was very upset when we moved to a new state that did not have Chartway Federal Credit Union branches. The fees are minimal compared to most other places so it is always disappointing when I see charges with our new credit union that I know that Chartway Federal Credit Union would not have charged me.

Had To Leave

Posted by: Anon456 | Feb 18, 2019

I had been with Chartway for over 10 years.

I noticed that all of my calls to them for the last few weeks were on hold for over 20 minutes to get to CS. Not during busy periods, either.

I did tell management that their staffing for LONG HOLD TIMES is something they should be seeing with me having to complain and leave.

Please post problems about extended wait times on this web site. NOT EXCEPTIONS, but consistently occurring long hold times.

Maybe we can get some attention on this issue.

Chartway Will Steal Your Money

Did you know that if someone hacks your account and withdrawals hundreds of dollars from your checking account that the people of Chartway will not refund you all of your money? Instead they will tell you that you are now a liability to them and they will charge you a liability fee. When you ask to speak to a manager they will put you on hold for 35 minutes and then direct you to a voicemail and you will leave a message and no one will call you back. They do not care about their customers. They do not care about protecting their customers money and they do not care about making sure that their customers feel taken care of.
I would recommend for your financial safety that you steer clear of this credit union.

Hands Down, The Absolute Worst!

If I could leave a negative 5 star review, I would lower the score to that.

Some months back I had a recurring payment that I had to keep deleting because no matter how many times I manually deleted it, it just kept happening. Finally, I talked to a specialist (which in and of itself is no easy task because their automated system is HANDS DOWN the most ridiculously terrible system I have ever encountered, but more on that in a moment). So after they deleted it on their end, the recurring payment seemed to be gone, finally.

Months pass by and what do I see the other day but a random ACH payment that I did not set up and did not authorize. This time I was determined to get it resolved quickly so I logged in only to find no recurring payments were set up. I had already paid earlier this month and am ahead of my payments so needed answers because this unauthorized payment happened a day before my bank statement hit, giving me overdraft fees.

Back to the automated phone system... If you enjoy giving a 16 digit card number, multiple, multiple times then this is the system for you. First you give it to the automated voice, which interrupts constantly saying "Sorry, I didn't understand that". After you make it past this system you get to the actual routing options, which rarely list out the options you need. The first two times I had to call and call back again because the system routed me to the WRONG DEPARTMENT. I kid you not. The third and fourth times I finally reached "agents" whom, after asking me for my 16 digit number AGAIN (after you have already entered it to have the call transferred), then multiple security questions, BOTH transferred me BACK to the automated system to start this Twilight Zone-esque nightmare over again.

When all was said and done I was told that it's being requested that the accidental payment, which their system caused, would be refunded in 3 to 4 WEEKS. So they can take it out in one day, but it takes a month to reverse THEIR mistake.
When I asked about any overdraft charges this may cause I was told to take it up with my bank.

LOL, this is the most absurdly terrible service I have ever experienced. I can't wait to close this account and never look back.



Health Grade Components

NCUA #13242
Year Chartered1959
Primary Regulator
Profit Margin
Return on Assets - YTD0.44%
Return on Equity - YTD4.78%
Annual Interest Income$73.3MM
Assets and Liabilities
AssetsQ4 2018vs Q4 2017$2.20B$2.15B
LoansQ4 2018vs Q4 2017$1.77B$1.73B
DepositsQ4 2018vs Q4 2017$1.90B$1.93B
Equity CapitalQ4 2018vs Q4 2017$199.6MM$186.4MM
Loan Loss AllowanceQ4 2018vs Q4 2017$18.1MM$18.4MM
Unbacked Noncurrent LoansQ4 2018vs Q4 2017$22.1MM$15.9MM
Real Estate OwnedQ4 2018vs Q4 2017$0$134.00K
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Always verify rates and promotions with the bank or credit union. We are not Chartway Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Chartway Federal Credit Union Savings Account Rates

0.40%$100-IRA Share
0.15%$100-Prime Share
0.05%$100-Custom Share
0.05%$100-Business Prime Share

Chartway Federal Credit Union Money Market Rates

0.40%*$50k*-Money Market
OTHER TIERS: 0.15% $2.5k - $5k | 0.20% $5k - $25k | 0.30% $25k - $50k

Chartway Federal Credit Union Checking Account Rates

0.30%*$100k*-LifePlus Checking
OTHER TIERS: 0.10% $1.5k - $10k | 0.15% $10k - $50k | 0.20% $50k - $100k

Chartway Federal Credit Union CD Rates

3.10%$500-60-71 Month CD
2.86%$500-48-59 Month CD
2.80%$500-36-47 Month CD
2.75%$500-24-35 Month CD
2.60%$500-18-23 Month CD
2.50%$500-12-17 Month CD
2.10%$500-12 Month No Penalty CD
1.65%$500-6-11 Month CD

Chartway Federal Credit Union IRA Rates

3.10%$500-60-71 Month IRA
2.86%$500-48-59 Month IRA
2.80%$500-36-47 Month IRA
2.75%$500-24-35 Month IRA
2.60%$500-18-23 Month IRA
2.50%$500-12-17 Month IRA
1.65%$500-6-11 Month IRA


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