Chartway Federal Credit Union is a full service credit union that offers a range of personal and business banking options to its members. Since its inception it has broadened its field of membership significantly and is now one of the largest credit unions in the country.
All of Chartway’s checking accounts come with a Visa Debit Card, access to the Co-Op ATM network, online banking, and an account protection program. Its saving and money market accounts offer quarterly dividend payments on interest and have minimum balance requirements.
Chartway Federal Credit Union online banking offers members the ability to perform account management tasks like fund transfers, Bill Pay, and check copy viewing. It also features a mobile app that enables remote check deposit as well as the other online banking functions.
Chartway FCU was founded in 1959 as NorVA N.A.S. Federal Credit Union before changing to its current name in 1996. It is headquartered in Virginia Beach, Virginia, and operates through multiple branch locations across several states.
Membership in Chartway Federal Credit Union is open to those who make a $10 donation to the We Promise Foundation or live, work, worship or attend school in an area served by one of the credit union's branches.
See current membership details
My husband is active duty Navy, so we lived in Virginia Beach, VA for a little over two years. While living there, we wanted to get an account with a local bank or credit union. After doing some research, we decided to visit Chartway Federal Credit Union by the Lynnhaven Mall. Upon arriving, the customer service representatives greeted us and asked how they could help us. We told them that we wanted some information on their banking services, but that we would not be joining their credit union until we had a chance to compare to a few other places in person. They were still very helpful and friendly, and never tried to rush us even though they knew we would not be signing anything that day. After comparing them to a few other places, we both decided that Chartway Federal Credit Union was the best place for us. The customer service representative remembered us by name and greeted us as soon as we entered. We were able to sign up that day for a checking account, savings account, and we were given information for various lending services in case we would ever need one. We never had any issues with bogus charges or fees. Interest rates were always very competitive. We visited multiple branches while living in the area, and never had a bad experience. All of their employees are always knowledgeable, friendly, and helpful. The lines always move in a timely manner, even on popular paydays like the 1st, 15th, and Fridays. I love how professional this credit union is and was very upset when we moved to a new state that did not have Chartway Federal Credit Union branches. The fees are minimal compared to most other places so it is always disappointing when I see charges with our new credit union that I know that Chartway Federal Credit Union would not have charged me.
We have had a checking and savings account at Chartway Credit Union for a number of years and would definitely recommend it for its low fees, great customer service, and convenient locations! While this credit union does not offer the most competitive rates on CDs, etc., the Lifeplus Checking account has no fees as long as you keep a minimum average balance of $500/month in your account. I do business at one of the branches in Norfolk on a regular basis and the customer service is always good. I find the employees to be incredibly helpful and accommodating. It is easy to set up a direct deposit, which is same day, and the Lifeplus Checking Account comes with overdraft protection. In all of the time that I have banked at Chartway, I have never experienced any major problems. Chartway is a solid banking option for someone who is looking for a low cost, no-frills approach to managing your money via a checking and/or savings account.
Did you know that if someone hacks your account and withdrawals hundreds of dollars from your checking account that the people of Chartway will not refund you all of your money? Instead they will tell you that you are now a liability to them and they will charge you a liability fee. When you ask to speak to a manager they will put you on hold for 35 minutes and then direct you to a voicemail and you will leave a message and no one will call you back. They do not care about their customers. They do not care about protecting their customers money and they do not care about making sure that their customers feel taken care of.
I would recommend for your financial safety that you steer clear of this credit union.
If you are someone with lower income be very careful. Make sure that you read over all the fees and constantly check if they are creating more. Chartway has a a very bad habit of nickeling and diming you to death with odd miscellaneous fees. You have to pay for service over the phone. If you actually need a teller to do their job there is a fee. They say no overdraft fees but if you overdraft there is a fee of 27 dollars they call it something else and another 4 dollar fee attached to that. Currently there are 37 potential fees ranging from .75 cents to 180 dollars. They don’t care about their lower income clients you will only face headaches and sometimes and empty dinner table. Be careful.
|Return on Assets - YTD||0.77%|
|Return on Equity - YTD||8.67%|
|Annual Interest Income||$17.7MM|
|Assets and Liabilities|
|Assets||Q1 2018vs Q1 2017||$2.11B$2.17B|
|Loans||Q1 2018vs Q1 2017||$1.62B$1.66B|
|Deposits||Q1 2018vs Q1 2017||$1.90B$1.96B|
|Equity Capital||Q1 2018vs Q1 2017||$190.6MM$180.7MM|
|Loan Loss Allowance||Q1 2018vs Q1 2017||$18.5MM$17.2MM|
|Unbacked Noncurrent Loans||Q1 2018vs Q1 2017||$14.6MM$14.4MM|
|Real Estate Owned||Q1 2018vs Q1 2017||$96.00K$359.00K|
This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.
Rates for Chartway Federal Credit Union are currently being reviewed.