Chartway Federal Credit Union is a full service credit union that offers a range of personal and business banking options to its members. Since its inception it has broadened its field of membership significantly and is now one of the largest credit unions in the country.
All of Chartway’s checking accounts come with a Visa Debit Card, access to the Co-Op ATM network, online banking, and an account protection program. Its saving and money market accounts offer quarterly dividend payments on interest and have minimum balance requirements.
Chartway Federal Credit Union online banking offers members the ability to perform account management tasks like fund transfers, Bill Pay, and check copy viewing. It also features a mobile app that enables remote check deposit as well as the other online banking functions.
Chartway FCU was founded in 1959 as NorVA N.A.S. Federal Credit Union before changing to its current name in 1996. It is headquartered in Virginia Beach, Virginia, and operates through multiple branch locations across several states.
Membership in Chartway Federal Credit Union is open to those who make a $10 donation to the We Promise Foundation, or live, work, worship, or attend school in an area served by one of Chartway FCU's branches.
See current membership details
My husband is active duty Navy, so we lived in Virginia Beach, VA for a little over two years. While living there, we wanted to get an account with a local bank or credit union. After doing some research, we decided to visit Chartway Federal Credit Union by the Lynnhaven Mall. Upon arriving, the customer service representatives greeted us and asked how they could help us. We told them that we wanted some information on their banking services, but that we would not be joining their credit union until we had a chance to compare to a few other places in person. They were still very helpful and friendly, and never tried to rush us even though they knew we would not be signing anything that day. After comparing them to a few other places, we both decided that Chartway Federal Credit Union was the best place for us. The customer service representative remembered us by name and greeted us as soon as we entered. We were able to sign up that day for a checking account, savings account, and we were given information for various lending services in case we would ever need one. We never had any issues with bogus charges or fees. Interest rates were always very competitive. We visited multiple branches while living in the area, and never had a bad experience. All of their employees are always knowledgeable, friendly, and helpful. The lines always move in a timely manner, even on popular paydays like the 1st, 15th, and Fridays. I love how professional this credit union is and was very upset when we moved to a new state that did not have Chartway Federal Credit Union branches. The fees are minimal compared to most other places so it is always disappointing when I see charges with our new credit union that I know that Chartway Federal Credit Union would not have charged me.
I had been with Chartway for over 10 years.
I noticed that all of my calls to them for the last few weeks were on hold for over 20 minutes to get to CS. Not during busy periods, either.
I did tell management that their staffing for LONG HOLD TIMES is something they should be seeing with me having to complain and leave.
Please post problems about extended wait times on this web site. NOT EXCEPTIONS, but consistently occurring long hold times.
Maybe we can get some attention on this issue.
If you have a Chartway CD mature, be sure to check that you have the correct amount at maturity. I gave Chartway notice 3 days before maturity that I wanted the proceeds of the CD moved into my share account so I could take it out and move the money elsewhere since Chartway's rates at this time were not so good. Imagine my surprise when I found that only1/10 of the amount of the CD had been moved. When I questioned this, after a long wait on the phone, I was told that the rest of the money was being moved to my share acct. What a surprise - when I found that nearly $1000 had been taken out. I was short about $1000. When I inquired, I was told that both errors were "systems errors". It was finally resolved by a very good and attentive customer service rep, but the fact that it happened at all I found very disturbing. So keep a close watch on your account here.
Also, although when I first went on the online account I could see the history and how much money I should have had, after the transfer to the share account, all the history vanished - so print out your history!
Possibly the worst band I have dealt with. I did a referral bonus and was a literally an absolute nightmare, they tried to screw me on every turn. After 9 individual callsbeing told something different each time and weeks of waiting. I finally get told that I can basically screw off, and eventually decided to close my 4 accounts with them. This bank like most don’t really care about you but they strive to set an all new low. They set the bar so low that its a tripping hazard in hell.
Overall | |
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NCUA # | 13242 |
Year Chartered | 1959 |
Employees | 469 |
Primary Regulator |
Profit Margin | |
---|---|
Return on Assets - YTD | 0.52% |
Return on Equity - YTD | 5.86% |
Annual Interest Income | $68.3MM |
Assets and Liabilities | ||
---|---|---|
Assets | Q4 2021vs Q4 2020 | $2.53B$2.38B |
Loans | Q4 2021vs Q4 2020 | $1.62B$1.56B |
Deposits | Q4 2021vs Q4 2020 | $2.28B$2.15B |
Equity Capital | Q4 2021vs Q4 2020 | $224.3MM$214.2MM |
Loan Loss Allowance | Q4 2021vs Q4 2020 | $18.1MM$20.9MM |
Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $12.0MM$17.1MM |
Real Estate Owned | Q4 2021vs Q4 2020 | $0$13.00K |
Always verify rates and promotions with the bank or credit union. We are not Chartway Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
0.25% | $100 | - | IRA Share | |
0.05% | $100 | - | Custom Share | |
0.05% | $100 | - | Prime Share | |
0.05% | $100 | - | Business Prime Share |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
---|---|---|---|---|---|
0.05%* | $10k* | - | LifePlus Checking | ||
OTHER TIERS: 0.02% → $1.5k - $10k |