Chartway Federal Credit Union is a full service credit union that offers a range of personal and business banking options to its members. Since its inception it has broadened its field of membership significantly and is now one of the largest credit unions in the country.
All of Chartway’s checking accounts come with a Visa Debit Card, access to the Co-Op ATM network, online banking, and an account protection program. Its saving and money market accounts offer quarterly dividend payments on interest and have minimum balance requirements.
Chartway Federal Credit Union online banking offers members the ability to perform account management tasks like fund transfers, Bill Pay, and check copy viewing. It also features a mobile app that enables remote check deposit as well as the other online banking functions.
Chartway FCU was founded in 1959 as NorVA N.A.S. Federal Credit Union before changing to its current name in 1996. It is headquartered in Virginia Beach, Virginia, and operates through multiple branch locations across several states.
Membership in Chartway Federal Credit Union is open to those who make a $10 donation to the We Promise Foundation, or live, work, worship, or attend school in an area served by one of Chartway FCU's branches.
See current membership details
My husband is active duty Navy, so we lived in Virginia Beach, VA for a little over two years. While living there, we wanted to get an account with a local bank or credit union. After doing some research, we decided to visit Chartway Federal Credit Union by the Lynnhaven Mall. Upon arriving, the customer service representatives greeted us and asked how they could help us. We told them that we wanted some information on their banking services, but that we would not be joining their credit union until we had a chance to compare to a few other places in person. They were still very helpful and friendly, and never tried to rush us even though they knew we would not be signing anything that day. After comparing them to a few other places, we both decided that Chartway Federal Credit Union was the best place for us. The customer service representative remembered us by name and greeted us as soon as we entered. We were able to sign up that day for a checking account, savings account, and we were given information for various lending services in case we would ever need one. We never had any issues with bogus charges or fees. Interest rates were always very competitive. We visited multiple branches while living in the area, and never had a bad experience. All of their employees are always knowledgeable, friendly, and helpful. The lines always move in a timely manner, even on popular paydays like the 1st, 15th, and Fridays. I love how professional this credit union is and was very upset when we moved to a new state that did not have Chartway Federal Credit Union branches. The fees are minimal compared to most other places so it is always disappointing when I see charges with our new credit union that I know that Chartway Federal Credit Union would not have charged me.
When you go cash any kind of check, they will put it in your bank and let it hold for 7 days until it clears. I wish that they would eliminate this requirement at all times, because I need money immediately, not 7 days later.
I had been with Chartway for over 10 years.
I noticed that all of my calls to them for the last few weeks were on hold for over 20 minutes to get to CS. Not during busy periods, either.
I did tell management that their staffing for LONG HOLD TIMES is something they should be seeing with me having to complain and leave.
Please post problems about extended wait times on this web site. NOT EXCEPTIONS, but consistently occurring long hold times.
Maybe we can get some attention on this issue.
Reviewing the Tooele Utah branch, but I'm sure it's the same elsewhere.
So they removed all drive thru services, 2 atm's for your deposit needs, withdraw, etc. Used the deposit function and after 4 days without my deposit showing up I tried to reach the branch. You can't. You call their call center. Was transferred then to a voicemail. Left a message. No call back. Next day, same thing but told the customer service rep. I really needed to find out what happened to my deposit. Finally the asst. Manager called back. Problem, the person who had the keys to the night deposit had quit. No one else had a key. No notifications to customers, no sign on the one working atm. Just a load of excuses. Terrible credit union. Terrible customer service. Seriously, I would stay away from this so called credit union. Or as the asst. Manager said after voicing concern, (exact words) "well close your account and go somewhere else". I did.
Overall | |
---|---|
NCUA # | 13242 |
Year Chartered | 1959 |
Employees | 458 |
Primary Regulator |
Profit Margin | |
---|---|
Return on Assets - YTD | 0.26% |
Return on Equity - YTD | 2.92% |
Annual Interest Income | $57.9MM |
Assets and Liabilities | ||
---|---|---|
Assets | Q3 2020vs Q3 2019 | $2.35B$2.22B |
Loans | Q3 2020vs Q3 2019 | $1.66B$1.71B |
Deposits | Q3 2020vs Q3 2019 | $2.12B$1.96B |
Equity Capital | Q3 2020vs Q3 2019 | $212.6MM$204.1MM |
Loan Loss Allowance | Q3 2020vs Q3 2019 | $19.9MM$17.5MM |
Unbacked Noncurrent Loans | Q3 2020vs Q3 2019 | $18.3MM$20.6MM |
Real Estate Owned | Q3 2020vs Q3 2019 | $13.00K$13.00K |
Always verify rates and promotions with the bank or credit union. We are not Chartway Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
0.25% | $100 | - | IRA Share | |
0.05% | $100 | - | Custom Share | |
0.05% | $100 | - | Prime Share | |
0.05% | $100 | - | Business Prime Share |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
---|---|---|---|---|---|
0.40%* | $1m* | $250k | Money Market Plus w/Checking | ||
OTHER TIERS: 0.10% → $10k - $100k | 0.25% → $250k+ | |||||
0.10%* | $50k* | - | Money Market | ||
OTHER TIERS: 0.05% → $2.5k - $50k |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
---|---|---|---|---|---|
0.05%* | $10k* | - | LifePlus Checking | ||
OTHER TIERS: 0.02% → $1.5k - $10k |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
0.65% | - | - | 60-71 Month IRA | |
0.60% | - | - | 48-59 Month IRA | |
0.55% | - | - | 36-47 Month IRA | |
0.50% | - | - | 24-35 Month IRA | |
0.45% | - | - | 18-23 Month IRA | |
0.40% | - | - | 12-17 Month IRA | |
0.25% | - | - | 6-11 Month IRA |