Chartway Federal Credit Union is a full service credit union that offers a range of personal and business banking options to its members. Since its inception it has broadened its field of membership significantly and is now one of the largest credit unions in the country.
All of Chartway’s checking accounts come with a Visa Debit Card, access to the Co-Op ATM network, online banking, and an account protection program. Its saving and money market accounts offer quarterly dividend payments on interest and have minimum balance requirements.
Chartway Federal Credit Union online banking offers members the ability to perform account management tasks like fund transfers, Bill Pay, and check copy viewing. It also features a mobile app that enables remote check deposit as well as the other online banking functions.
Chartway FCU was founded in 1959 as NorVA N.A.S. Federal Credit Union before changing to its current name in 1996. It is headquartered in Virginia Beach, Virginia, and operates through multiple branch locations across several states.
Membership in Chartway Federal Credit Union is open to those who make a $10 donation to the We Promise Foundation, or live, work, worship, or attend school in an area served by one of Chartway FCU's branches.
See current membership details
My husband is active duty Navy, so we lived in Virginia Beach, VA for a little over two years. While living there, we wanted to get an account with a local bank or credit union. After doing some research, we decided to visit Chartway Federal Credit Union by the Lynnhaven Mall. Upon arriving, the customer service representatives greeted us and asked how they could help us. We told them that we wanted some information on their banking services, but that we would not be joining their credit union until we had a chance to compare to a few other places in person. They were still very helpful and friendly, and never tried to rush us even though they knew we would not be signing anything that day. After comparing them to a few other places, we both decided that Chartway Federal Credit Union was the best place for us. The customer service representative remembered us by name and greeted us as soon as we entered. We were able to sign up that day for a checking account, savings account, and we were given information for various lending services in case we would ever need one. We never had any issues with bogus charges or fees. Interest rates were always very competitive. We visited multiple branches while living in the area, and never had a bad experience. All of their employees are always knowledgeable, friendly, and helpful. The lines always move in a timely manner, even on popular paydays like the 1st, 15th, and Fridays. I love how professional this credit union is and was very upset when we moved to a new state that did not have Chartway Federal Credit Union branches. The fees are minimal compared to most other places so it is always disappointing when I see charges with our new credit union that I know that Chartway Federal Credit Union would not have charged me.
When you go cash any kind of check, they will put it in your bank and let it hold for 7 days until it clears. I wish that they would eliminate this requirement at all times, because I need money immediately, not 7 days later.
I had been with Chartway for over 10 years.
I noticed that all of my calls to them for the last few weeks were on hold for over 20 minutes to get to CS. Not during busy periods, either.
I did tell management that their staffing for LONG HOLD TIMES is something they should be seeing with me having to complain and leave.
Please post problems about extended wait times on this web site. NOT EXCEPTIONS, but consistently occurring long hold times.
Maybe we can get some attention on this issue.
Did you know that if someone hacks your account and withdrawals hundreds of dollars from your checking account that the people of Chartway will not refund you all of your money? Instead they will tell you that you are now a liability to them and they will charge you a liability fee. When you ask to speak to a manager they will put you on hold for 35 minutes and then direct you to a voicemail and you will leave a message and no one will call you back. They do not care about their customers. They do not care about protecting their customers money and they do not care about making sure that their customers feel taken care of.
I would recommend for your financial safety that you steer clear of this credit union.
|Return on Assets - YTD||0.22%|
|Return on Equity - YTD||2.33%|
|Annual Interest Income||$85.0MM|
|Assets and Liabilities|
|Assets||Q4 2019vs Q4 2018||$2.17B$2.20B|
|Loans||Q4 2019vs Q4 2018||$1.75B$1.77B|
|Deposits||Q4 2019vs Q4 2018||$1.92B$1.90B|
|Equity Capital||Q4 2019vs Q4 2018||$204.4MM$199.6MM|
|Loan Loss Allowance||Q4 2019vs Q4 2018||$17.8MM$18.1MM|
|Unbacked Noncurrent Loans||Q4 2019vs Q4 2018||$23.9MM$22.1MM|
|Real Estate Owned||Q4 2019vs Q4 2018||$250.00K$0|
Rates for Chartway Federal Credit Union are currently being reviewed.