Chemical Bank

Deposits held and insured by TCF Bank

Reviews (8)

Excellent Bank

I am so glad that we switched to Chemical Bank. I was apprehensive at first because changing banks can be so overwhelming, but the employees at Chemical Bank went above and beyond to help with our transition. Anytime I've had questions or needed help, they were right there to walk me through everything. I had an issue where I couldn't sign into my online banking app and I called them and within five minutes I was able to access my information. Anytime I've had to call customer service I never have to wait in a queue. My calls are always answered quickly. If I go into a physical branch of the bank, there are always more than enough people to help me and I've never had to wait to be seen. Their staff are professional, welcoming and polite. You can really tell that they value their customers.

Best Bank In Michigan

This has to be one of the friendliest banks ever. They know your greet you by name as you walk in the door. They always are asking about my son. I have banked with them for more than 9 years. I was really surprised at the overall care that they can provide. The take the time to go over my account if I have any questions in regards to it. They have offered to take care of my account issues right their in the office instead of calling the 800 number. This means a lot to me because I don't have the patience to wait on the phone with someone for an unknown amount of time. I carefully track my account and they have been nice enough to wave the fee for me a few times . I appreciate that small token of customer service.

Chemical Bank is Average at Best

Posted by: |

Chemical Bank is just average at best. I initially went to Chemical Bank after they merged with my old bank, Northwestern Bank. We have slowly been transitioning to a new bank because we just aren't happy with Chemical anymore. Their customer service is mediocre. It's a 50/50 chance if you'll get to talk to someone that will know how to help you. They also charge fees on most everything! Their app is something to be desired. It freezes often, and it can be hard to get to certain information. As far as loans, they are average. I was able to secure a car loan for lower rates through a different bank even though I'm a customer at Chemical Bank. Chemical Bank leaves a lot to be desired. Some of the staff at my local branch are indifferent to their customers and to them it seems you're just a number. They never go out of their way to help out and seem bothered if you ask them to. Furthermore, we have a safe deposit box that we paid for in cash to rent for the year and received a notice recently saying we were delinquent. It was quite the process to get that sorted out! If you're looking for a bank, Chemical Bank will get the job done, but there are probably better choices out there.

Chemical Bank Review

I have banked with Chemical Bank for basic checking since 2014. I think their web service and mobile app are clumsy and hard to navigate. They also have ridiculous fees like charging for a lost or stolen card, and certain accounts also have fees associated with just having the account. The customer service is mediocre. It sometimes feels like the staff are indifferent to your concerns and they certainly never go above and beyond to make customers happy. I went to Chemical Bank because my old bank merged with them. During the merger there was a lot of confusion and nobody wanted to help me. If it weren't so inconvenient I would have pulled my account and taken it to a different bank. I only have one account with Chemical Bank because I am not a huge fan of how they treat customers and have other accounts at another bank. I would definitely stay with Chemical Bank if their online services were better, but I have been considering moving to a different bank even though it would be a huge hassle. Just last week I used their online chat feature to ask a question and the representative was rude and condescending and really didn't seem to care about what I was asking her. The mobile app is also something to be desired. It isn't very good at keeping up to date information on withdrawals, and it can be hard to figure out what the withdrawal was because everything is omitted on the app. It's also difficult to transfer money to a different fact I'm fairly certain it isn't possible, so when I do want to take money out to put in another account at another bank, it takes extra steps.

Banking with Chemical Bank

I guess you could say banking with Chemical Bank is an average experience. They offer free checking accounts, linked with debit cards to make shopping easy. Their savings accounts are a little different. You can only transfer from your savings to checking three times a month without being charged for it. Kind of weird because it's your money...but anyways, it's an option if you need it. The mobile experience needs a complete revamp. It's awkward and hard to use. I actually wait to get to my computer to check anything because it is so difficult.

Disappointing Customer Service

Posted by: |

I have been banking with Chemical Bank for over 10 years. With the exception of a few fantastic people, over all the customer service is very disappointing. There are too many failures to list. The most recent is their fraud protection on debit cards. If there is an unusual purchase your card will get locked. This is a nice feature to protect your account....but Chemical Bank does not have 24 hour support that will allow you to approve the transaction. Because of there lack of customer care we wasted an 1.5 hours driving to a store shopping for an hour and we were not able to complete the transaction. After 10 years of disappointment we will no longer bank with a bank that can not keep up with the times and provide an acceptable level of customer service.

Don't Bother!! Zero "Service" In Their Customer Service.

I had an account with a small bank which was bought by Chemical. Almost immediately upon the buyout, I had an transaction processed through my account which was not mine. I went to the bank, stunned to see that not a single employee who knew me from banking there for many years, remained. The "manager" spent my entire lunch hour going over it and not being able to help me fix it, saying that I had to clear it up with Amazon and have THEM refund my account as well as the overdraft fees... yet when the check image became available online, it was immediately obvious that it was the bank's error, where someone's check memo was written into the MICR line and over their account number. I moved out of town a few months later but still had checks, so I left the account open. Shortly after my move, a check for over $500 written on someone else's account, was processed through mine, again, causing OD fees, again. I took a half day off work to use up 3 hours making calls because again, Chemical couldn't seem to figure out their error. I left the account dormant with about $2 in it and went about my life. A year later, I deposited a decent amount of cash in person at my regular branch when I happened to be in town, and 2 weeks later, it was still not credited. I spent over an hour on the phone to be told that I didn't make a deposit. When they finally "found" it, their claim was that the MICR didn't pick up the account number and that they were very sorry and had corrected the error. I suggested they need new MICR machines and I was told "This is really common, getting new machines won't solve the problem." REALLY? Losing your customers must also be really common.

Terrible Everything!

Posted by: |

I was with Northwestern Bank for about 20 years, a very loyal customer and appreciated the bank I had. Then, Chemical Bank took over. Awful customer service, can never get through when calling a local branch, they do not return email correspondence, and their online banking is in the tank. Not only can I not use all the services all the time, but during the "takeover" I had to wait an entire month before I could use online bill pay. I was treated like a complete moron for not having another capability set in place to take care of my bills. Now, I need access to my bank records preceding the transition for the last year and I can no longer access them after they told me I would be able to several weeks ago. This has delayed a loan and cost me a great deal of money and loss of profit. Not to mention the fact that I can now, no longer obtain loan information from my local branch. What a joke. I am closing my accounts. I love the people formerly of NWB, but I will no longer do business with Chemical Bank. They do NOT deserve my business!


Data as of Q4 2019

Data displayed below is for insuring bank: TCF Bank
Learn why bank health matters

Health Grade Components

FDIC Certificate #28330
Year Established1923
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.09%
Return on Equity - YTD9.73%
Annual Interest Income$1.59B
Assets and Liabilities
AssetsQ4 2019vs Q4 2018$46.63B$23.71B
LoansQ4 2019vs Q4 2018$34.58B$19.01B
DepositsQ4 2019vs Q4 2018$34.66B$19.04B
Equity CapitalQ4 2019vs Q4 2018$5.53B$2.43B
Loan Loss AllowanceQ4 2019vs Q4 2018$113.1MM$157.4MM
Unbacked Noncurrent LoansQ4 2019vs Q4 2018$186.6MM$109.8MM
Real Estate OwnedQ4 2019vs Q4 2018$34.3MM$17.4MM
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Chemical Bank Savings Account Rates

0.01%--Midwest Savings Account

Chemical Bank Money Market Rates

0.10%*$100k*-Premier Money Market
OTHER TIERS: 0.01% Up to $10k | 0.05% $10k - $100k
0.01%--Money Market

Chemical Bank Checking Account Rates

0.01%--Advantage Checking

Chemical Bank CD Rates

0.30%$100-36 Month Raise-Your-Rate CD
0.30%$100-48 Month Raise-Your-Rate CD
0.30%$100-60 Month Raise-Your-Rate CD
0.20%$100-30 Month CD
0.15%$100-18 Month CD
0.15%$100-24 Month CD
0.10%$100-12 Month Add-On CD
0.10%$100-15 Month CD

Chemical Bank IRA Rates

0.30%$100-36 Month Raise-Your-Rate IRA
0.30%$100-48 Month Raise-Your-Rate IRA
0.30%$100-60 Month Raise-Your-Rate IRA
0.20%$100-30 Month IRA
0.15%$100-18 Month IRA
0.15%$100-24 Month IRA
0.15%$100-25 Month IRA
0.10%$100-12 Month IRA
0.10%$100-15 Month IRA
0.05%$100-6 Month Variable IRA
0.05%$100-9 Month IRA


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