Chief Financial Credit Union
Chief Financial Credit Union is headquartered in Rochester Hills and is the 73rd largest credit union in the state of Michigan. It is also the 1,266th largest credit union in the nation. It was established in 1941 and as of December of 2018, it had grown to 42 employees and 26,176 members at 3 locations. Chief Financial Credit Union has a B+ health rating.
Horrible Customer Service
I was talking to Lucy at the Rochester Branch. She told me I would be banned from using the online service because it took the financial team 2 hours to figure out where the ACH transaction went. The money for the loan was taken out of my bank. She never apologized, she was rude and unhelpful. I asked to leave a message for the financial manger which is Ashley Ritzel (so I was told) I was on hold music for 15 minutes and no one ever came back on the line and I was not connected. I have never been treated so poorly. I can't even rate the kind of CS I received. I work in the same industry and you should bend over backwards to help the customer and certainly not threaten them. I would like to see if I get a response. Doubt it. They don't care about their customers.
Data as of Q4 2018
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 4271 |
| Year Chartered | 1941 |
| Employees | 42 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.78% |
| Return on Equity - YTD | 5.61% |
| Annual Interest Income | $7.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2018vs Q4 2017 | $148.9MM$157.4MM |
| Loans | Q4 2018vs Q4 2017 | $134.7MM$133.2MM |
| Deposits | Q4 2018vs Q4 2017 | $125.6MM$135.7MM |
| Equity Capital | Q4 2018vs Q4 2017 | $21.2MM$20.1MM |
| Loan Loss Allowance | Q4 2018vs Q4 2017 | $1.2MM$1.3MM |
| Unbacked Noncurrent Loans | Q4 2018vs Q4 2017 | $884.00K$1.2MM |
| Real Estate Owned | Q4 2018vs Q4 2017 | $0$0 |
Rates for Chief Financial Credit Union are currently being reviewed.
| Chief Financial Credit Union Locations | ||
|---|---|---|
| Branch Office | 790 Joslyn Ave | Pontiac, MI 48340-2918 |
| Branch Office | 4080 Schaefer Rd | Dearborn, MI 48126-3683 |
| Corporate Office | 200 Diversion St Ste 200 | Rochester Hills, MI 48307-2207 |