Overview / Commentary
120 South LaSalle Street
Chicago, IL 60603

CIBC Bank USA is headquartered in Chicago and is the 3rd largest bank in the state of Illinois. It is also the 51st largest bank in the nation. It was established in 1991 and as of March of 2022, it had grown to 1,739 employees at 24 locations. CIBC Bank USA has an A+ health rating.

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Reviews (5)

Been Fine So Far.

Posted by: |

I got this account early this year for a bonus on their Agility Savings account. They paid it right on time and I've kept the account because they've done a good job of keeping a top/competitive rate so far.

It was easy to set up. They've been helpful whenever I've had to call.

I think the daily limits I see online in comment sections are wrong.

Their app is severely limited. You can't do external transfers, no fingerprint sensor login, it doesn't even show the current savings rate. So for transfers, you have to use their website (it's OK, like something you may have used 5-10 years ago), and it always takes me 10 minutes to figure out how to login even from their site.


They close your account out of the blue. When I finally got to someone after a number of phone calls to ask why, they interrogated me about the "source of my money". Like excuse me? What money? My mere savings that were transferred from my previous account and parked in this account for higher interest? Nobody has extorted such information. Not only it's not their business, but what does it even mean? They expect to get a bio of your lifetime of saving? They didn't just ask about one transaction, they harassed me for information about the history of my savings in other accounts! Their kind will do nothing honest with intrusive info they extort from you. No honest bank just harasses you for no reason and extorts you by closing your account. And it wasn't even an unusual amount of savings.

Threaten To Sue You If You Leave Review About Their Shady Practices

Posted by: |

Unbelievable! I had a horrible experience with this bank, and when I took it to the supervisor (her name started with K/C I believe) she threatened me not to leave my review warning "be careful" what you post online! WOW! I told her I'm telling the truth about the unacceptable practices of the bank, and she still threatened that they still can sue me for leaving my review! HUHHH

They Initiate Transactions Without Your Authorization And Have No Apologies!

Posted by: |

They do unauthorized transactions on your account and close your account, and then to their dying breath refuse to admit they were wrong or try to correct themselves in the future! They make up that you requested to close your account and will never apologize! For real, I thought they would quickly apologize for their mistake, instead I spent an hour with obnoxious agents that argued I don't know what I communicated with them and imply that I'm lying, all the while I'm reading my messages to them where I asked them if they could put a stop on a transaction and cancel a payment. It's like they cash a check you ask them to put a stop on, then instead they take that amount out of your account and send it to you and say you wanted your account closed?! In no way I said anything implying that! They don't even call you to ask you before making unauthorized transfers and closing your account. They didn't even offer a courtesy apology, and outright say they have nothing to apologize for! Are these people for real? With them not only customers are never right, but they also absolutely do not get a superficial apology!

Registration Process Is Broken

Posted by: |

I tried numerous times to register for an online savings account for this bank, wasting several hours, but was never able to finish the process. The application form always brought me to a confirmation screen before I got to the page where you fund the new account.
When I called customer service, I was told that verification was handled by an unnamed "third party," and if this system couldn't verify my identity it would end the application early. They apparently had no control over this external system. So, I guess I've given my very sensitive information (SS#, etc.) to an unknown "third party" which had wrong information on me and therefore couldn't verify that I am me. The whole thing was exasperating, and I'm concerned about who has my info now. To be fair, the customer service agents I spoke with were very friendly, but the bank's system prevented them from helping me.
I've signed up for several other bank accounts in the last 5 years and have never had issues like this.


Health Grade Components

FDIC Certificate #33306
Year Established1991
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD1%
Return on Equity - YTD6.59%
Annual Interest Income$268.6MM
Assets and Liabilities
AssetsQ1 2022vs Q1 2021$48.32B$43.89B
LoansQ1 2022vs Q1 2021$29.54B$25.94B
DepositsQ1 2022vs Q1 2021$38.68B$34.82B
Equity CapitalQ1 2022vs Q1 2021$7.36B$7.02B
Loan Loss AllowanceQ1 2022vs Q1 2021$342.4MM$434.3MM
Unbacked Noncurrent LoansQ1 2022vs Q1 2021$181.5MM$188.5MM
Real Estate OwnedQ1 2022vs Q1 2021$177.00K$201.00K

Rates for CIBC Bank USA are currently being reviewed.



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