Citadel is headquartered in Exton and is the 4th largest credit union in the state of Pennsylvania. It is also the 66th largest credit union in the nation. It was established in 1937 and as of December of 2017, it had grown to 442 employees and 194,798 members at 23 locations. Citadel has an A health rating.
Membership in Citadel is open to those who live, work, worship, or study in Bucks, Chester, Delaware, Montgomery, or Philadelphia Counties, or the city of Lancaster, Pennsylvania. Membership is also open to immediate family of existing members. Requirements are listed on the first page of the online application.
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My experience with Citadel has been overwhelmingly positive. I've had a checking and savings account with them for years, and have never been unsatisfied. They do not have hidden charges or fees, and are always extremely kind when I need to go into a branch office. Their mobile app is very helpful and lets me deposit checks by taking a picture of them on my phone! I'd highly recommend this FCU.
I have banked with Citadel off and on for ten or more years and find that they are only an "OK" financial institution. The benefits of banking at Citadel is that they require that you keep a minimum of only $5 in your savings account. Compared to other financial institutions that is definitely a plus. Their customer service is friendly and they are able to explain charges you incur well. One of my gripes about Citadel is that often they don't tell you up front what charges to expect at what particular time. When you look at your statement and find a negative balance due to charges you did not know you were incurring makes you feel like you have to always check up on them, always read the fine print and then confirm it with them in person to make sure you know what is going on.
Another complaint I have with Citadel is with their online banking system. Every time I log in I must get a security code, either emailed to me or sent to me by phone just to be able to log in. After I log in, I check the box to register the computer, expecting that the next time I won't need to get a security code; however every time I log in the Citadel I must get the security code. I have accounts with other banks, one of which is an online bank. The only reason I maintain the account with Citadel is that there are times when I need to deposit cash which I can't do easily with an online bank.
If it were not for the low minimum balance I can keep and the fact that they are a brick and mortar bank, I probably would not bank with them. As it is now, I use Citadel as a conduit to transfer cash to my online bank account.
|Return on Assets - YTD||0.92%|
|Return on Equity - YTD||9.69%|
|Annual Interest Income||$107.8MM|
|Assets and Liabilities|
|Assets||Q4 2017vs Q4 2016||$3.04B$2.76B|
|Loans||Q4 2017vs Q4 2016||$2.73B$2.53B|
|Deposits||Q4 2017vs Q4 2016||$2.54B$2.29B|
|Equity Capital||Q4 2017vs Q4 2016||$287.5MM$260.7MM|
|Loan Loss Allowance||Q4 2017vs Q4 2016||$11.1MM$10.7MM|
|Unbacked Noncurrent Loans||Q4 2017vs Q4 2016||$10.1MM$9.3MM|
|Real Estate Owned||Q4 2017vs Q4 2016||$503.00K$462.00K|
Rates for Citadel are currently being reviewed.