Citadel is headquartered in Exton and is the 4th largest credit union in the state of Pennsylvania. It is also the 58th largest credit union in the nation. It was established in 1937 and as of June of 2023, it had grown to 548 employees and 256,528 members at 26 locations. Citadel's savings rates are 8X the national average, and it has an A health rating.
Field of Membership Restrictions
Citadel membership is open to those who live, work, worship, or attend school in the Pennsylvania counties of Bucks, Chester, Delaware, Lancaster, Montgomery, or Philadelphia. Relatives of anyone eligible to join Citadel also qualify for membership, regardless of residency status.
See current membership details
Related Posts
6/28 - Citadel (SE PA) Extends $300 Checking Account Bonus
4/30 - Citadel (SE PA) Adds Two Competitive 14-Month CD Specials
2/10 - 20-Month Certificate Special
1/14 - Citadel Offers $300 Checking Bonus In SE Pennsylvania
9/28/15 - Citadel Boosts Rates On All CDs
7/10/15 - 2.00% 24 Month Certificate - $500.00 Minimum - Limited Time Offer
7/9/15 - Citadel Proffers Limited Time High Rate 24-Month CD
9/23/14 - Citadel Credit Union Raises Rates on Tiered CDs To Competitive Levels
6/6/12 - $100 Gift Card Checking Bonus at Citadel Credit Union in PA - Local Only
4/18/11 - CD and Checking Account Specials at Citadel Credit Union in PA - Local Only
12/17/08 - 5.00% 24-Month / 4.50% 12-Month CD at Citadel FCU in Pennsylvania
Great Bank
I’ve been banking with Citidel for many years now. We have our mortgage with them and some certificates of deposits. We have been very happy with them through the years on the way they our account.
Friendly, helpful, cheap!!
My experience with Citadel has been overwhelmingly positive. I've had a checking and savings account with them for years, and have never been unsatisfied. They do not have hidden charges or fees, and are always extremely kind when I need to go into a branch office. Their mobile app is very helpful and lets me deposit checks by taking a picture of them on my phone! I'd highly recommend this FCU.
Auto Loan Fixed 72 Months
I Have My 72 Month Fixed Rate Auto Loan With Citadel And I Have Found The Customer Service Excellent And Website Very Easy To Use So I Do Highly Recommend Citadel To Everyone
A Lot Of Caveats
The high yield savings referenced on this site has a $10,000 minimum balance and only permits withdrawals once a quarter (additional withdrawals cost $25 each). There are much better options with an identical interest rate.
Citadel - So-So
I have banked with Citadel off and on for ten or more years and find that they are only an "OK" financial institution. The benefits of banking at Citadel is that they require that you keep a minimum of only $5 in your savings account. Compared to other financial institutions that is definitely a plus. Their customer service is friendly and they are able to explain charges you incur well. One of my gripes about Citadel is that often they don't tell you up front what charges to expect at what particular time. When you look at your statement and find a negative balance due to charges you did not know you were incurring makes you feel like you have to always check up on them, always read the fine print and then confirm it with them in person to make sure you know what is going on.
Another complaint I have with Citadel is with their online banking system. Every time I log in I must get a security code, either emailed to me or sent to me by phone just to be able to log in. After I log in, I check the box to register the computer, expecting that the next time I won't need to get a security code; however every time I log in the Citadel I must get the security code. I have accounts with other banks, one of which is an online bank. The only reason I maintain the account with Citadel is that there are times when I need to deposit cash which I can't do easily with an online bank.
If it were not for the low minimum balance I can keep and the fact that they are a brick and mortar bank, I probably would not bank with them. As it is now, I use Citadel as a conduit to transfer cash to my online bank account.
The Worst Of The Worst
After having had a number of issues I finally had enough when they put my savings account on Hold after I had made a large transfer to said account.
Their reasoning; they weren’t sure if the account where the funds came from was mine. Rather strange given I had been making regular transfers from the same account for 8 years. Try as I may, they have a hold on my account and I cannot get to my money.
I wonder what hoops they would make somebody jump through if you dare receive money from somebody else?
The most pathetic bank I have ever dealt with ... by far.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 2099 |
| Year Chartered | 1937 |
| Employees | 548 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.82% |
| Return on Equity - YTD | 9.36% |
| Annual Interest Income | $122.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $5.81B$5.07B |
| Loans | Q2 2023vs Q2 2022 | $5.06B$4.40B |
| Deposits | Q2 2023vs Q2 2022 | $4.73B$4.27B |
| Equity Capital | Q2 2023vs Q2 2022 | $504.1MM$465.7MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$14.8MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $15.1MM$6.9MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |
