Citizens & Northern Bank is headquartered in Wellsboro and is the 23rd largest bank in the state of Pennsylvania. It is also the 524th largest bank in the nation. It was established in 1864 and as of December of 2019, it had grown to 336 employees at 27 locations. Citizens & Northern Bank has an A+ health rating.
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Great Service And Rates!
I opened an account with C&N's NY affiliate (First State Bank) in January 2009. I was originally attracted by the high rewards check rates (3.5% at the time), however the rates have dropped to 2% since then.
I don't live near a branch office, so most of my activity is carried out online. However, when I've needed assistance the staff has been really accomodating.
My one complaint is that C&N is not compatible with Mint.com and based on their responses to my inquiries, they have no plans to change this.
Customer Service
The telephone answering system is hopeless! I spent more than 15 minutes waiting on hold being forced to listen to advertisements and a particularly annoying jingle. I must also mention that I was returning a call from a message left on my home answering machine. It turns out that the bank was calling to report an error they had made on my account. Now I'm even more angry!
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 7799 |
| Year Established | 1864 |
| Employees | 336 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.37% |
| Return on Equity - YTD | 9.91% |
| Annual Interest Income | $64.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $1.64B$1.28B |
| Loans | Q4 2019vs Q4 2018 | $1.17B$818.5MM |
| Deposits | Q4 2019vs Q4 2018 | $1.26B$1.04B |
| Equity Capital | Q4 2019vs Q4 2018 | $228.4MM$174.8MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $9.8MM$9.3MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $9.3MM$14.7MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $2.9MM$1.7MM |
