City Bank (TX)

Overview / Commentary
5219 City Bank Parkway
Lubbock, TX 79407

City Bank (TX) is headquartered in Lubbock and is the 27th largest bank in the state of Texas. It is also the 318th largest bank in the nation. It was established in 1984 and as of June of 2021, it had grown to 659 employees at 43 locations. City Bank (TX) has an A+ health rating.

Reviews (2)

Best banks are local banks

I have been a customer with City Bank since 2004. They offer a free checking account with a free debit card and free checks with no minimum requirements. It is very hard to find a bank or credit union that does not charge you for at least one of those items. A few years ago, they launched a mobile app that won a national award. I love their app. I use it to view all of my accounts with them and to do mobile deposits. I can easily cancel my debit card if I lose it, increase the withdrawal limit, and activate foreign transactions with a touch of a button. Their customer service is fantastic. If I call or email, I am promptly helped and always given a solution to my issue. Even when I go in person, they know me by name. Their fees are also lower than the national average. I am won over by their wonderful service and the attention they give me as a customer that I refuse to leave their bank. Even when I moved to Germany, they were still my main bank. I was able to do everything via email if the need arose.

City Bank Has Poor Customer Service

Posted by: |

This bank does not have good customer service. They treat long time customers like they are trying to steal from them. I understand and appreciate the need for guidelines and procedures to run a business.
However, the way the rules are carried out, is with an air of disdain toward the customer. They do not post deposits in a timely manner. The bank application does not include monthly statements or a way to search for transactions. There are many other better options out there for a local banking institution that appreciates you as a customer that will treat you with respect and kindness that you will not receive at city bank.


Health Grade Components

FDIC Certificate #25103
Year Established1984
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD1.71%
Return on Equity - YTD14.93%
Annual Interest Income$66.0MM
Assets and Liabilities
AssetsQ2 2021vs Q2 2020$3.71B$3.58B
LoansQ2 2021vs Q2 2020$2.34B$2.38B
DepositsQ2 2021vs Q2 2020$3.24B$2.95B
Equity CapitalQ2 2021vs Q2 2020$426.6MM$396.4MM
Loan Loss AllowanceQ2 2021vs Q2 2020$43.0MM$40.6MM
Unbacked Noncurrent LoansQ2 2021vs Q2 2020$10.6MM$9.7MM
Real Estate OwnedQ2 2021vs Q2 2020$1.1MM$1.2MM

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Lubbock Area

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