City Bank (TX) is headquartered in Lubbock and is the 26th largest bank in the state of Texas. It is also the 317th largest bank in the nation. It was established in 1984 and as of December of 2020, it had grown to 653 employees at 41 locations. City Bank (TX) has an A+ health rating.
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Best banks are local banks
I have been a customer with City Bank since 2004. They offer a free checking account with a free debit card and free checks with no minimum requirements. It is very hard to find a bank or credit union that does not charge you for at least one of those items. A few years ago, they launched a mobile app that won a national award. I love their app. I use it to view all of my accounts with them and to do mobile deposits. I can easily cancel my debit card if I lose it, increase the withdrawal limit, and activate foreign transactions with a touch of a button. Their customer service is fantastic. If I call or email, I am promptly helped and always given a solution to my issue. Even when I go in person, they know me by name. Their fees are also lower than the national average. I am won over by their wonderful service and the attention they give me as a customer that I refuse to leave their bank. Even when I moved to Germany, they were still my main bank. I was able to do everything via email if the need arose.
City Bank Has Poor Customer Service
This bank does not have good customer service. They treat long time customers like they are trying to steal from them. I understand and appreciate the need for guidelines and procedures to run a business.
However, the way the rules are carried out, is with an air of disdain toward the customer. They do not post deposits in a timely manner. The bank application does not include monthly statements or a way to search for transactions. There are many other better options out there for a local banking institution that appreciates you as a customer that will treat you with respect and kindness that you will not receive at city bank.
Data as of Q4 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 25103 |
| Year Established | 1984 |
| Employees | 653 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.43% |
| Return on Equity - YTD | 12.36% |
| Annual Interest Income | $138.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $3.60B$3.24B |
| Loans | Q4 2020vs Q4 2019 | $2.29B$2.17B |
| Deposits | Q4 2020vs Q4 2019 | $3.04B$2.70B |
| Equity Capital | Q4 2020vs Q4 2019 | $421.4MM$372.3MM |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $45.6MM$24.2MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $13.8MM$4.4MM |
| Real Estate Owned | Q4 2020vs Q4 2019 | $1.1MM$1.7MM |
