Coastal Credit Union (NC)


Overview / Commentary
800-868-4262
1000 Saint Albans Dr
Raleigh, NC 27609

Coastal Credit Union (NC) is headquartered in Raleigh and is the 2nd largest credit union in the state of North Carolina. It is also the 77th largest credit union in the nation. It was established in 1967 and as of March of 2021, it had grown to 566 employees and 282,588 members at 24 locations. Coastal Credit Union (NC) has an A health rating.

Field of Membership Restrictions

Membership in Coastal Credit Union is open to all North Carolina residents by joining the North Carolina Sustainable Energy Association ($18 membership fee). Membership is also open to employees of North Carolina Cancer Centers, American Computer Solutions, FlashPoint Technology, Inc., and more than 1,000 other Select Employer Groups.
See current membership details

Puts The Mega Banks To Shame

After being nickel and dimed by the large regional bank I used for over a decade (BB&T), I decided to go shopping for another financial institute. I noticed Coastal and after looking at their products, decided to open an account (I have a parent who banks there). Now you have to open a savings account in order to get the Go Green Checking, but that's a plus.

I've been banking with this institution for over five years and it's such a breath of fresh air. No minimum balance or maintenance fees, up to date online banking and you can't beat the 7-7-7 hours it has. I've watched my savings grow and the customer service has been good. I don't have a mortgage or car loan through them, so I can't attest to how their service is on that end. But if you are looking for a basic savings and checking account, this is a great regional credit union to join.

Deploy Technology Efficiently

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For originally being the CU for IBM, I do expect CF to embrace technology. That being said, having to use the new dual ATM/tellers to withdraw money is a pain. If you request an amount over $100, it gives you a $100 bill. Really?! I think most of us are used to $20s. Also, if I have used ENGLISH the last 100 transactions, why are you still asking me that question?? Poor ATM question flow.

The Rates Make Them Worth It- But If You Need Personal Help- You Are On Your Own!

Posted by: |

Good:

Rates are great, get free debit, interest checking (1%), good loans.

Bad:

Customer service is super weak.  If you are techno savvy, you can find all kinds of good stuff on their website to help you.  But, if you are like me, not all that great with a computer, you won't get any help.

Example 1-  Recently went into a branch to change my address.  I filled out a form- done right?  No.  Ended up having to email them yesterday and ask what went wrong.  So now it's fixed? ( I had the same with my last move too.)

Example 2- A couple of years ago, I applied for a housing loan.  Approved, and I was linked with a virtual loan officer.  I emailed asking for advice, help, check list  (Clueless first time home buyer here).  I received an automated reply with my name inserted- not helpful. 

So I drove out to the branch.  Another random loan officer gave me five minutes of her time, and was in a  big hurry to hustle me out.  (Kinda weird, since the bank was virtually customer free on that afternoon).  I told her I had found a condo I was interested in, what should I do next?  She gave me a minimal form to fill out for the bank.  Felt real insecure about the whole process, and decided to put off buying a house for another few years.

Now, after doing research on their website, I find out not only are they affiliated with a real estate firm (Daymark), they also offer first time home buyer's seminars.  Why didn't they tell me about this?  It would have taken the loan officers 5 minutes to tell me!

And the change of address?  They could have sent me an email.  But they didn't.  2nd time this happened.   I'm still not sure if it's fixed, and I'm preparing to open some other bank accounts.

Overall

Call 1-800-WTF-CFCU for a good time.

 

CFCU provides banking the way I need it

I have been a member of Coastal Federal Credit union for several months. So far, the experience has been amazing. Setting up the account was easy, as I was able to do it online. There customer service team was very responsive in answering questions that I had and was able to quickly get my accounts activated. This is not a bank in the traditional sense I was used to. The tellers, including the drive-through, are mainly accessed electronically through kiosks. I initially thought this would be awkward, but it was a very seamless experience. The feature I have enjoyed the most has been their mobile banking app. In addition to easy mobile account access, I am able to scan and deposit checks using their mobile deposit feature. This has saved me many trips to the bank. Their automated bill-pay feature is also nice as I can schedule my bills for the month and not have to remember to manually pay each one. This has saved me the headache of missed payments and late fees. Try out CFCU if you are eligible, you will not be disappointed.

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Health

Health Grade Components

Overall
NCUA #18297
Year Chartered1967
Employees566
Primary Regulator
Profit Margin
Return on Assets - YTD1.14%
Return on Equity - YTD11.73%
Annual Interest Income$31.9MM
Assets and Liabilities
AssetsQ1 2021vs Q1 2020$4.19B$3.50B
LoansQ1 2021vs Q1 2020$2.72B$2.82B
DepositsQ1 2021vs Q1 2020$3.75B$3.10B
Equity CapitalQ1 2021vs Q1 2020$395.5MM$366.9MM
Loan Loss AllowanceQ1 2021vs Q1 2020$44.4MM$26.0MM
Unbacked Noncurrent LoansQ1 2021vs Q1 2020$8.0MM$19.8MM
Real Estate OwnedQ1 2021vs Q1 2020$0$60.00K
Rates

Rates for Coastal Credit Union (NC) are currently being reviewed.

Locations

Availability



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