Coastal Credit Union (NC) is headquartered in Raleigh and is the 2nd largest credit union in the state of North Carolina. It is also the 71st largest credit union in the nation. It was established in 1967 and as of June of 2019, it had grown to 527 employees and 264,594 members at 22 locations. Coastal Credit Union (NC) has an A health rating.
Membership in Coastal Credit Union is open to all North Carolina residents by joining the North Carolina Sustainable Energy Association ($18 membership fee). Membership is also open to employees of North Carolina Cancer Centers, American Computer Solutions, FlashPoint Technology, Inc., and more than 1,000 other Select Employer Groups.
See current membership details
I opened my CFCU account on April Fools Day 2014, after visiting a competitive large national bank that was within walking distance of my university the only people was that this bank wanted me to have a much higher minimum deposit and after a 90 day grace period would have started charging a fee to hold on to my money.
I choose coastal because while they are slightly further away I have a much better banking experience. My university is a member of the bank so my share price is only $5, but the benefits only get better. One of my favorite benefits is called 7/7/7 which means 7 days a week from 7am to 7pm the vestibule of every bank location in NC, SC, and VA open.(This is a small but growing, regional credit union) Not the entire bank but enough that with a swipe of your debit card, which recognizes you as a member, you can enter the Credit Union and use the ATM to make a withdrawal or deposit a check or simply use the Coinstar. Coastal make you feel like they are at your service.
One thing about the teller machines that is truly unique is that they are video tellers, there are not as many physical people at the branches but that change means that I can talk to a real person who can walk me through depositing a check, making a bank inquiry or opening an account. I had my checking and savings accounts opened, funded and even made my first coinstar deposit all within 15 minutes.
Their customer service is also stellar. I have forgotten my security question and been locked out of my bank accounts 3 times and every time I call Coastal I am greeted with friendly, patient professionals who do not charge me for their assistance.
The only thing I cannot give any review on is the mobile banking experience as my cellphone is not a smartphone but if the mobile experiences is anything like the rest of the portfolio of services then I have no doubt that it will be amazing. I am a very happy customer.
For originally being the CU for IBM, I do expect CF to embrace technology. That being said, having to use the new dual ATM/tellers to withdraw money is a pain. If you request an amount over $100, it gives you a $100 bill. Really?! I think most of us are used to $20s. Also, if I have used ENGLISH the last 100 transactions, why are you still asking me that question?? Poor ATM question flow.
My husband and I switched to Coastal Credit Union a couple of months ago. We did this for the better rates, for the small nature of the bank, and for the 7am - 7pm teller services offered. We also did it because a new location will be opening in our town for this particular bank. The transition has been disappointing to say the least. Only after switching did we learn that they cannot handle joint accounts properly - Instead, they made my husband the account owner with the sole login ability while I feel like a little girl accessing her daddy's bank account. Sure, I have my own debit card, but I don't even know if I could write a check without it being denied. In addition to this, they did not make it clear what numbers we would need to use to set up EFTs, so we were pounded with all kinds of bounced check fees when paying our bills during the first month. I am hoping that when the new physical location opens that I will receive much better service. As it is right now, deposited checks are processed more slowly than at our previous bank, and there is just an air of uncertainty with every financial transaction that we make.
This bank screwed my credit score due to a clerical error when I always paid on time. When confronted about it they apologized and told me that it would cost to adjust the information and wanted me to pay it. When I refused to pay for their mistake they refused as well.
Before that infuriating problem, they cancelled my auto pay without my knowledge. They did fix the records but I was not allowed to resume my auto pay option
Truly there is a place in he'll for all that work for this den of thieves. USE THEM AT YOUR OWN RISK!!!!!!
|Return on Assets - YTD||1.21%|
|Return on Equity - YTD||11.22%|
|Annual Interest Income||$68.7MM|
|Assets and Liabilities|
|Assets||Q2 2019vs Q2 2018||$3.27B$3.06B|
|Loans||Q2 2019vs Q2 2018||$2.76B$2.64B|
|Deposits||Q2 2019vs Q2 2018||$2.85B$2.61B|
|Equity Capital||Q2 2019vs Q2 2018||$351.7MM$328.3MM|
|Loan Loss Allowance||Q2 2019vs Q2 2018||$27.1MM$20.8MM|
|Unbacked Noncurrent Loans||Q2 2019vs Q2 2018||$22.7MM$10.1MM|
|Real Estate Owned||Q2 2019vs Q2 2018||$144.00K$1.9MM|
Rates for Coastal Credit Union (NC) are currently being reviewed.