Coastal Federal Credit Union
Coastal Federal Credit Union is headquartered in Raleigh and is the 2nd largest credit union in the state of North Carolina. It is also the 66th largest credit union in the nation. It was established in 1967 and as of June of 2016, it had grown to 441 employees and 218,151 members at 13 locations. Coastal Federal Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Coastal Federal Credit Union is open to anyone through joining the North Carolina Sustainable Energy Association ($18 membership fee) or the North Carolina Consumers Council ($18 membership fee). Membership is also open to employees of North Carolina Cancer Centers, American Computer Solutions, FlashPoint Technology, Inc. and over 400 Select Employer Groups.
See current membership details
Related Posts
9/2 - Coastal Federal Rate And New Tier Structure
2/11/08 - High-Yield Reward Checking Account at a North Carolina CU - Easy Membership (Coastal)
1/16/08 - 5.01% 15-Month / 5.15% 60-Month CD at a North Carolina CU - easy membership (Coastal).
9/25/07 - 5.50% 15-Month CD at a North Carolina CU Continues (Coastal)
5/16/07 - 5.50% 15-Month CD at a North Carolina CU Continues (Coastal) - Easy Membership
3/14/07 - 5.50% 15-Month CD at a North Carolina CU (Coastal)
Coastal Federal Credit Union
I opened my CFCU account on April Fools Day 2014, after visiting a competitive large national bank that was within walking distance of my university the only people was that this bank wanted me to have a much higher minimum deposit and after a 90 day grace period would have started charging a fee to hold on to my money.
I choose coastal because while they are slightly further away I have a much better banking experience. My university is a member of the bank so my share price is only $5, but the benefits only get better. One of my favorite benefits is called 7/7/7 which means 7 days a week from 7am to 7pm the vestibule of every bank location in NC, SC, and VA open.(This is a small but growing, regional credit union) Not the entire bank but enough that with a swipe of your debit card, which recognizes you as a member, you can enter the Credit Union and use the ATM to make a withdrawal or deposit a check or simply use the Coinstar. Coastal make you feel like they are at your service.
One thing about the teller machines that is truly unique is that they are video tellers, there are not as many physical people at the branches but that change means that I can talk to a real person who can walk me through depositing a check, making a bank inquiry or opening an account. I had my checking and savings accounts opened, funded and even made my first coinstar deposit all within 15 minutes.
Their customer service is also stellar. I have forgotten my security question and been locked out of my bank accounts 3 times and every time I call Coastal I am greeted with friendly, patient professionals who do not charge me for their assistance.
The only thing I cannot give any review on is the mobile banking experience as my cellphone is not a smartphone but if the mobile experiences is anything like the rest of the portfolio of services then I have no doubt that it will be amazing. I am a very happy customer.
The Rates Make Them Worth It- But If You Need Personal Help- You Are On Your Own!
Good:
Rates are great, get free debit, interest checking (1%), good loans.
Bad:
Customer service is super weak. If you are techno savvy, you can find all kinds of good stuff on their website to help you. But, if you are like me, not all that great with a computer, you won't get any help.
Example 1- Recently went into a branch to change my address. I filled out a form- done right? No. Ended up having to email them yesterday and ask what went wrong. So now it's fixed? ( I had the same with my last move too.)
Example 2- A couple of years ago, I applied for a housing loan. Approved, and I was linked with a virtual loan officer. I emailed asking for advice, help, check list (Clueless first time home buyer here). I received an automated reply with my name inserted- not helpful.
So I drove out to the branch. Another random loan officer gave me five minutes of her time, and was in a big hurry to hustle me out. (Kinda weird, since the bank was virtually customer free on that afternoon). I told her I had found a condo I was interested in, what should I do next? She gave me a minimal form to fill out for the bank. Felt real insecure about the whole process, and decided to put off buying a house for another few years.
Now, after doing research on their website, I find out not only are they affiliated with a real estate firm (Daymark), they also offer first time home buyer's seminars. Why didn't they tell me about this? It would have taken the loan officers 5 minutes to tell me!
And the change of address? They could have sent me an email. But they didn't. 2nd time this happened. I'm still not sure if it's fixed, and I'm preparing to open some other bank accounts.
Overall
Call 1-800-WTF-CFCU for a good time.
Sweet Rates, Weak Customer Service
Positives:
*debit card is free, in fact u can get interest on your checking if you have enough debit card transactions.
*Low interest rates on loans n stuff.
Negatives:
*Lousy customer service. If u can't fix it yourself using the internet, then they don't want you!
*Why do they have branches? They don't want you to come in.
*Applied for a housing loan (approved). But then sent some emails asking for advice, recommendations (clueless first time buyer) and received automated replies. The loan officer was not a human being- it was a computer with a lot of spam.
*If anybody writes u a personal check they will take FOREVER to clear it.
*Changed my address by going to CFCU branch in person and... it still was not fixed- I didn't get my new debit card. Oh- and this is the 2nd time this happened.
Well I sent email since going to the branch didn't work... maybe now I will get my debit card?... let's see... I'm not holding my breath...
For a good time call 1-800-WTF-CFCU.
Data as of Q2 2016
Learn more about bank healthHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 18297 |
| Year Chartered | 1967 |
| Employees | 441 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.11% |
| Return on Equity - YTD | 11.03% |
| Annual Interest Income | $45.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2016vs Q2 2015 | $2.67B$2.55B |
| Loans | Q2 2016vs Q2 2015 | $2.19B$1.99B |
| Deposits | Q2 2016vs Q2 2015 | $2.18B$2.03B |
| Equity Capital | Q2 2016vs Q2 2015 | $267.6MM$252.6MM |
| Loan Loss Allowance | Q2 2016vs Q2 2015 | $17.7MM$17.7MM |
| Unbacked Noncurrent Loans | Q2 2016vs Q2 2015 | $16.3MM$9.1MM |
| Real Estate Owned | Q2 2016vs Q2 2015 | $2.5MM$3.3MM |
Rates for Coastal Federal Credit Union are currently being reviewed.
Coastal Federal Credit Union has 13 locations. Click to view all Coastal Federal Credit Union locations.