Coastal Credit Union (NC)


Overview / Commentary
800-868-4262
1000 Saint Albans Dr
Raleigh, NC 27609

Coastal Credit Union (NC) is headquartered in Raleigh and is the 2nd largest credit union in the state of North Carolina. It is also the 72nd largest credit union in the nation. It was established in 1967 and as of June of 2022, it had grown to 612 employees and 314,039 members at 24 locations. Coastal Credit Union (NC)'s CD rates are 17% higher than the national average, and it has an A health rating.

Field of Membership Restrictions

Membership in Coastal Credit Union is open to all North Carolina residents by joining the North Carolina Sustainable Energy Association ($18 membership fee). Membership is also open to employees of North Carolina Cancer Centers, American Computer Solutions, FlashPoint Technology, Inc., and more than 1,000 other Select Employer Groups.
See current membership details

Puts The Mega Banks To Shame

After being nickel and dimed by the large regional bank I used for over a decade (BB&T), I decided to go shopping for another financial institute. I noticed Coastal and after looking at their products, decided to open an account (I have a parent who banks there). Now you have to open a savings account in order to get the Go Green Checking, but that's a plus.

I've been banking with this institution for over five years and it's such a breath of fresh air. No minimum balance or maintenance fees, up to date online banking and you can't beat the 7-7-7 hours it has. I've watched my savings grow and the customer service has been good. I don't have a mortgage or car loan through them, so I can't attest to how their service is on that end. But if you are looking for a basic savings and checking account, this is a great regional credit union to join.

Deploy Technology Efficiently

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For originally being the CU for IBM, I do expect CF to embrace technology. That being said, having to use the new dual ATM/tellers to withdraw money is a pain. If you request an amount over $100, it gives you a $100 bill. Really?! I think most of us are used to $20s. Also, if I have used ENGLISH the last 100 transactions, why are you still asking me that question?? Poor ATM question flow.

The Rates Make Them Worth It- But If You Need Personal Help- You Are On Your Own!

Posted by: |

Good:

Rates are great, get free debit, interest checking (1%), good loans.

Bad:

Customer service is super weak.  If you are techno savvy, you can find all kinds of good stuff on their website to help you.  But, if you are like me, not all that great with a computer, you won't get any help.

Example 1-  Recently went into a branch to change my address.  I filled out a form- done right?  No.  Ended up having to email them yesterday and ask what went wrong.  So now it's fixed? ( I had the same with my last move too.)

Example 2- A couple of years ago, I applied for a housing loan.  Approved, and I was linked with a virtual loan officer.  I emailed asking for advice, help, check list  (Clueless first time home buyer here).  I received an automated reply with my name inserted- not helpful. 

So I drove out to the branch.  Another random loan officer gave me five minutes of her time, and was in a  big hurry to hustle me out.  (Kinda weird, since the bank was virtually customer free on that afternoon).  I told her I had found a condo I was interested in, what should I do next?  She gave me a minimal form to fill out for the bank.  Felt real insecure about the whole process, and decided to put off buying a house for another few years.

Now, after doing research on their website, I find out not only are they affiliated with a real estate firm (Daymark), they also offer first time home buyer's seminars.  Why didn't they tell me about this?  It would have taken the loan officers 5 minutes to tell me!

And the change of address?  They could have sent me an email.  But they didn't.  2nd time this happened.   I'm still not sure if it's fixed, and I'm preparing to open some other bank accounts.

Overall

Call 1-800-WTF-CFCU for a good time.

 

Terrible CU

Have been a member for many year but stopped actively using the account in 2016, it’s now 2022. I stopped using it because they were never the best rates when purchasing anything. Always found better at other locations. Then this year I get a call saying I was over drafted on my checking and was asked how I was gonna pay. Again haven’t used the account since 2016. They stated that Christmas Eve $500 from a synchrony account processed through over drafting the account that I hadn’t used nor did I have an active synchrony account.

I had to do much research and place lots of calls to determine, somehow my ex, who is no longer on the account had her synchrony account draft from my checking 6 months ago. Coastal Federal collection agent “Brian” saw no issue with this since she was once (6 year ago) on the account and had the account number. SMH

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Health

Health Grade Components

Overall
NCUA #18297
Year Chartered1967
Employees612
Primary Regulator
Profit Margin
Return on Assets - YTD-0.49%
Return on Equity - YTD-5.53%
Annual Interest Income$70.5MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$4.74B$4.30B
LoansQ2 2022vs Q2 2021$3.55B$2.81B
DepositsQ2 2022vs Q2 2021$4.26B$3.84B
Equity CapitalQ2 2022vs Q2 2021$423.7MM$408.2MM
Loan Loss AllowanceQ2 2022vs Q2 2021$39.3MM$44.0MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$10.4MM$7.0MM
Real Estate OwnedQ2 2022vs Q2 2021$0$0
Rates
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Always verify rates and promotions with the bank or credit union. We are not Coastal Credit Union (NC); we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Coastal Credit Union (NC) Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.60%--Health Savings Account (HSA)
0.60%--IRA High Yield Savings Account w/Direct Deposit
0.35%--IRA High Yield Savings Account
0.10%--Savings
0.10%--Special Savings
0.10%$25-Business Savings

Coastal Credit Union (NC) Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.60%*-$1mGo Green Money Market (Premium Tier)
OTHER TIERS: 0.35% $1m+
0.60%*-$1mGo Green Money Market (Standard Tier)
OTHER TIERS: 0.35% $1m+
0.35%--Go Green Money Market (Base Tier)
0.25%$100-Money Market
0.25%*$25k*-Business Money Market
OTHER TIERS: 0.15% Up to $5k | 0.20% $5k - $25k

Coastal Credit Union (NC) Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.00%*-$10kGo Green Checking Premium - Qualifying
OTHER TIERS: 0.10% $10k+
0.60%*-$10kGo Green Checking Standard - Qualifying
OTHER TIERS: 0.10% $10k+
0.10%$10k-Student Go Green Checking w/ 30+ Transactions
0.10%$10k-Student Go Green Checking w/ 12- 29 Transactions
0.10%--Go Green Checking Base- Qualifying
0.10%-$10kStudent Go Green Checking w/ 0 -11 Transactions
0.05%$1-Business Dividend Checking

Coastal Credit Union (NC) CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.50%$250-18 Month Special Promotional CD
2.50%$250-Business 18 Month Special Promotional CD
1.30%$250-60 Month CD
1.30%$250-Business 60 Month CD
1.25%$250-48 Month CD
1.25%$250-Business 48 Month CD
1.20%$250-36 Month CD
1.20%$250-Business 36 Month CD
1.10%$250-24 Month CD
1.10%$250-Business 24 Month CD
1.05%$250-12 Month CD
1.05%$250-Business 12 Month CD
1.00%$250-6 Month CD
1.00%$250-Business 6 Month CD

Coastal Credit Union (NC) IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.50%$250-18 Month Special Promotional IRA
1.25%$250-60 Month IRA
0.75%$250-48 Month IRA
0.70%$250-36 Month IRA
0.60%$250-12 Month IRA
0.60%$250-24 Month IRA
0.60%$250-6 Month IRA
Locations

Availability



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