Coastal Credit Union (NC) is headquartered in Raleigh and is the 2nd largest credit union in the state of North Carolina. It is also the 66th largest credit union in the nation. It was established in 1967 and as of December of 2024, it had grown to 605 employees and 336,958 members at 23 locations. Coastal Credit Union (NC)'s savings rates are 6X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership in Coastal Credit Union is open to all North Carolina residents by joining the North Carolina Sustainable Energy Association ($18 membership fee). Membership is also open to employees of North Carolina Cancer Centers, American Computer Solutions, FlashPoint Technology, Inc., and more than 1,000 other Select Employer Groups.
See current membership details
Puts The Mega Banks To Shame
After being nickel and dimed by the large regional bank I used for over a decade (BB&T), I decided to go shopping for another financial institute. I noticed Coastal and after looking at their products, decided to open an account (I have a parent who banks there). Now you have to open a savings account in order to get the Go Green Checking, but that's a plus.
I've been banking with this institution for over five years and it's such a breath of fresh air. No minimum balance or maintenance fees, up to date online banking and you can't beat the 7-7-7 hours it has. I've watched my savings grow and the customer service has been good. I don't have a mortgage or car loan through them, so I can't attest to how their service is on that end. But if you are looking for a basic savings and checking account, this is a great regional credit union to join.
Awful Customer Service And Support
Awful customer service and support - will not address issues with automated tellers and small disputes.
Advice move to another financial institution before you are leaving a similar review.
Coastal Federal Credit Union Car Loan
I'm a long time customer of CFCU (checking and savings). I purchased a car from an out of sate dealer. My credit score over 800 so no problems getting approval. It took them 2 full days to process the loan. Once they finally completed that process, which they actually mailed the check to the dealer. I was told it was against their policy to wire funds. Found that hard to believe since they are in the business. So another 36 hours later I'm still waiting for the check to arrive and then the dealer will be able to arrange shipment. I would not recommend to anyone that they use CFCU for an auto loan.
Very Deceptive And Misleading
This has been several years coming, but the experience remains the same. I opened a deposit account with Coastal a number of years ago to apply for a mortgage loan. They make you open an account before you can apply to see an actual rate. You also must make a donation to any number of charities to open an account. When I opened the account, not a word was said or mentioned about monthly fees or inactivity charges. I put $100 in the account to apply for the mortgage loan, and decided to leave it there in case I wanted to apply for any other loans going forward. Little did I know that every month, a service fee or inactivity fee was being taken from the account. This bank does not do paper statements, and I never received any emails about the account activity. Within about 6-8 months, the account was drained to $0 and closed without my knowledge. I went into a branch to voice my displeasure over the experience, and was basically told tough nuts, that's the way they do business. I will never use this bank again for anything, and will continue to tell others not to use them as well.
Coastal Credit Card Veteran Ripoff
My wife and I recently opened a Coastal Credit union CC and while we sat in the guys office who worked on this with us I asked him several times if there were any fees? His reply NO None! Low and behold we get our first statement and there is a $445.72 fee for transfer service after this fellow told us several times there were no fees. He had excuses for the printer so we didn't actually get to see the paperwork at the time we were getting it done for this card. I have at least 5 times the amount on this card in the bank and would not have done the stupidity of getting this card if I knew I had a large fee to do so. This Company is a lying piece of work and we are in the process of leaving due to the blatant work to steal our money. On the street I would have been able to defend myself but these companies that get away with legal theft are unbelievable ALL I CAN SAY IS ONE STAR IS TOO MUCH FOR CCFU.
Terrible CU
Have been a member for many year but stopped actively using the account in 2016, it’s now 2022. I stopped using it because they were never the best rates when purchasing anything. Always found better at other locations. Then this year I get a call saying I was over drafted on my checking and was asked how I was gonna pay. Again haven’t used the account since 2016. They stated that Christmas Eve $500 from a synchrony account processed through over drafting the account that I hadn’t used nor did I have an active synchrony account.
I had to do much research and place lots of calls to determine, somehow my ex, who is no longer on the account had her synchrony account draft from my checking 6 months ago. Coastal Federal collection agent “Brian” saw no issue with this since she was once (6 year ago) on the account and had the account number. SMH
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 18297 |
| Year Chartered | 1967 |
| Employees | 605 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.76% |
| Return on Equity - YTD | 8.02% |
| Annual Interest Income | $288.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $5.51B$4.99B |
| Loans | Q4 2024vs Q4 2023 | $4.07B$4.15B |
| Deposits | Q4 2024vs Q4 2023 | $4.71B$4.35B |
| Equity Capital | Q4 2024vs Q4 2023 | $514.1MM$466.3MM |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $48.2MM$49.7MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $29.2MM$26.7MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $156K$0 |
