CoastalStates Bank is headquartered in HILTON HEAD ISLA and is the 3rd largest bank in the state of South Carolina. It is also the 558th largest bank in the nation. It was established in 2004 and as of June of 2024, it had grown to 177 employees at 10 locations. CoastalStates Bank has an A+ health rating.
After banking with Coastal States with no problems for 9 years, a recent experience with their customer service has caused me to open an account elsewhere. I currently have no access to my money because of a mistake they made.
A clerical error was made where funds were incorrectly put into my account 13 months ago. Unfortunately, I did not catch this, which I understand is my fault and I take full responsibility.
However, the two women I spoke with practically accused me of criminal activity for a mistake THEY made OVER A YEAR AGO. This is completely unacceptable! When I started crying on the phone, she told me I was being emotional. They made no effort to apologize, accept responsibility, or offer sympathy for the inconvenience or anxiety they caused me.
I understand they were doing their jobs, but to make the assumption that I intentionally did this knowingly and willingly is wrong and inappropriate.
Horrible, criminal, raping the American people with massive fees. 124% loan to interest.
| Overall | |
|---|---|
| FDIC Certificate # | 57756 |
| Year Established | 2004 |
| Employees | 177 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.88% |
| Return on Equity - YTD | 9.28% |
| Annual Interest Income | $60.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2024vs Q2 2023 | $2.11B$1.96B |
| Loans | Q2 2024vs Q2 2023 | $1.58B$1.42B |
| Deposits | Q2 2024vs Q2 2023 | $1.81B$1.76B |
| Equity Capital | Q2 2024vs Q2 2023 | $202.7MM$166.3MM |
| Loan Loss Allowance | Q2 2024vs Q2 2023 | $16MM$15MM |
| Unbacked Noncurrent Loans | Q2 2024vs Q2 2023 | $2.3MM$3.7MM |
| Real Estate Owned | Q2 2024vs Q2 2023 | $0$243K |
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| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
|---|---|---|---|---|
| 4.81% | $1k | - | 6 Month CD Special | |
| 4.53% | $1k | - | 9 Month CD Special |
| Alpharetta Branches | ||
|---|---|---|
| Alpharetta Branch | 3000 Summit Pl | Alpharetta, GA 30009 |
| Atlanta Branches | ||
|---|---|---|
| Sandy Springs Branch | 6160 Roswell Road | Atlanta, GA 30328 |
| Mt Paran Branch | 2060 Mount Paran Road, Northwest, Suite 100 | Atlanta, GA 30327 |
| Bluffton Branches | ||
|---|---|---|
| Sun City Branch | 30 William Pope Drive | Bluffton, SC 29909 |
| Bluffton Village Branch | 7 Thurmond Way | Bluffton, SC 29910 |
| Cumming Branches | ||
|---|---|---|
| Cumming Branch | 5835 Bethelview Road | Cumming, GA 30040 |
| Dawsonville Branches | ||
|---|---|---|
| Foothills Community Branch | 70 Carlisle Road | Dawsonville, GA 30534 |
| Hilton Head Island Branches | ||
|---|---|---|
| Coastalstates Bank | 5 Bow Cir | Hilton Head Island, SC 29928 |
| Main Street Branch | 98 Main Street | Hilton Head Island, SC 29926 |
| Savannah Branches | ||
|---|---|---|
| Savannah Branch | 339 Martin Luther King Jr. Blvd | Savannah, GA 31401 |