CoastalStates Bank is headquartered in HILTON HEAD ISLA and is the 3rd largest bank in the state of South Carolina. It is also the 581st largest bank in the nation. It was established in 2004 and as of December of 2023, it had grown to 174 employees at 10 locations. CoastalStates Bank has an A health rating.
I enjoy banking at our local bank called Coastal States Bank. There are 2 locations on Hilton Head and both have employees that are very welcoming and helpful. I love that they always have cookies and other goodies when you walk inside the branch. I have both personal and business checking accounts. One thing I like about Coastal States is their low or nonexistent fees. The personal checking we have does not have a daily or monthly balance requirement and does not charge a monthly fee. There is also unlimited check writing. Their online banking is very easy to navigate. I recently starting using CB Bill pay online and it is a great service. Currently we are researching moving our mortgage with them and their rates are very comparable to the big corporate banks. I would highly recommend this bank for any of their products!
Our mortgage was sold to this bank and we've been dealing with them for only two months. Suffice it to say, we have already encountered uninformed, unhelpful, rude, terse and nonchalance when dealing with our questions/concerns about our mortgage payments from bank personnel. We have earmarked on each of these 2 payments where we would like our excess money to be sent. Each time it has been misapplied and it has been up to us to call to get it moved to the correct designation. If this is what we have to look forward to for the duration of the time we are under CoastalStates Bank, then we will be extremely unhappy. On top of that, there's no coupon book!!
Unhappy but hopeful customer
After banking with Coastal States with no problems for 9 years, a recent experience with their customer service has caused me to open an account elsewhere. I currently have no access to my money because of a mistake they made.
A clerical error was made where funds were incorrectly put into my account 13 months ago. Unfortunately, I did not catch this, which I understand is my fault and I take full responsibility.
However, the two women I spoke with practically accused me of criminal activity for a mistake THEY made OVER A YEAR AGO. This is completely unacceptable! When I started crying on the phone, she told me I was being emotional. They made no effort to apologize, accept responsibility, or offer sympathy for the inconvenience or anxiety they caused me.
I understand they were doing their jobs, but to make the assumption that I intentionally did this knowingly and willingly is wrong and inappropriate.
Horrible, criminal, raping the American people with massive fees. 124% loan to interest.
| Overall | |
|---|---|
| FDIC Certificate # | 57756 |
| Year Established | 2004 |
| Employees | 174 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.34% |
| Return on Equity - YTD | 15.87% |
| Annual Interest Income | $107MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2023vs Q4 2022 | $2.02B$1.83B |
| Loans | Q4 2023vs Q4 2022 | $1.49B$1.33B |
| Deposits | Q4 2023vs Q4 2022 | $1.75B$1.55B |
| Equity Capital | Q4 2023vs Q4 2022 | $190.1MM$145.1MM |
| Loan Loss Allowance | Q4 2023vs Q4 2022 | $15.5MM$12.4MM |
| Unbacked Noncurrent Loans | Q4 2023vs Q4 2022 | $363K$5.7MM |
| Real Estate Owned | Q4 2023vs Q4 2022 | $0$0 |
Sorry, we do not have rate data for CoastalStates Bank.
| Alpharetta Branches | ||
|---|---|---|
| Alpharetta Branch | 3000 Summit Pl | Alpharetta, GA 30009 |
| Atlanta Branches | ||
|---|---|---|
| Sandy Springs Branch | 6160 Roswell Road | Atlanta, GA 30328 |
| Mt Paran Branch | 2060 Mount Paran Road, Northwest, Suite 100 | Atlanta, GA 30327 |
| Bluffton Branches | ||
|---|---|---|
| Sun City Branch | 30 William Pope Drive | Bluffton, SC 29909 |
| Bluffton Village Branch | 7 Thurmond Way | Bluffton, SC 29910 |
| Cumming Branches | ||
|---|---|---|
| Cumming Branch | 5835 Bethelview Road | Cumming, GA 30040 |
| Dawsonville Branches | ||
|---|---|---|
| Foothills Community Branch | 70 Carlisle Road | Dawsonville, GA 30534 |
| Hilton Head Island Branches | ||
|---|---|---|
| Coastalstates Bank | 5 Bow Cir | Hilton Head Island, SC 29928 |
| Main Street Branch | 98 Main Street | Hilton Head Island, SC 29926 |
| Savannah Branches | ||
|---|---|---|
| Savannah Branch | 339 Martin Luther King Jr. Blvd | Savannah, GA 31401 |