CoastHills Credit Union is headquartered in Santa Maria and is the 42nd largest credit union in the state of California. It is also the 283rd largest credit union in the nation. It was established in 1958 and as of March of 2020, it had grown to 271 employees and 69,153 members at 13 locations. CoastHills Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Coast Hills Credit Union is open to those who live, work, attend school or worship in Ventura, Santa Barbara, San Luis Obispo, Monterey and Santa Cruz counties in California.
See current membership details
Errors Errors Galore
I have been a member with Coasthills for over 24 years and their customer service has gone downhill. The branch located on Broadway is awful. The tellers have no idea how to lower their voices when dealing with sensitive information. The line was long and almost out the door we were standing waiting for our turn to go up to the bank teller and we could hear everyone's business. My heart went out to those who were being told they were overdrawn, didn't have enough money in their accounts, etc. The bank tellers were downright rude. That’s why if I have to go into a branch, I go to the one in Orcutt located in the Walmart shopping center. Over the last year Coasthills has been making a lot of errors. I have gone to the ATM and have had times were I couldn't use my debit card not because there wasn't any money in my checking or savings account supposedly we are only allowed 6 withdrawals from the savings account. I have never heard such a thing and how would that effect my checking account. I am not the only one to have this experience; it’s happened to me, family and friends and when you ask them what's going on no one can give you an answer. I have called in advance (several times) because I am heading out of state or the country to let them know that I will be away. I get to my destination and they have put a hold on my card. I call Coasthills and again they have no idea what’s going on with my account. Everyone I talk to has a different explanation. I have already started looking for a new bank. I am tired of having to call them at least twice a month to find out what’s going on with my money.
Non Sufficient Fees
I was charged a $29 fee for non sufficient funds when I had more than enough in my account. They would not rectify the situation, unlike Chase (who I don't care for) which has given me decent customer service.
Data as of Q1 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68653 |
| Year Chartered | 1958 |
| Employees | 271 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.71% |
| Return on Equity - YTD | 7.46% |
| Annual Interest Income | $13.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2020vs Q1 2019 | $1.22B$1.17B |
| Loans | Q1 2020vs Q1 2019 | $996.7MM$1.02B |
| Deposits | Q1 2020vs Q1 2019 | $1.03B$982.3MM |
| Equity Capital | Q1 2020vs Q1 2019 | $114.4MM$105.3MM |
| Loan Loss Allowance | Q1 2020vs Q1 2019 | $12.2MM$13.1MM |
| Unbacked Noncurrent Loans | Q1 2020vs Q1 2019 | $3.8MM$4.2MM |
| Real Estate Owned | Q1 2020vs Q1 2019 | $131.00K$588.00K |
