Cobalt Credit Union is headquartered in Papillion and is the largest credit union in the state of Nebraska. It is also the 349th largest credit union in the nation. It was established in 1946 and as of June of 2020, it had grown to 239 employees and 108,852 members at 33 locations. Cobalt Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Cobalt Credit Union is open to those who live, work, attend school, or worship in the Nebraska counties of Cass, Dodge, Douglas, Lancaster, Sarpy, Saunders, or Washington, or the Iowa counties of Carroll, Crawford, Harrison, Ida, Mills, Monona, Pottawattamie, Sac, or Shelby. Employees/retirees of SpartanNash and their immediate family qualify for membership, as do immediate family members of current Cobalt Credit Union members.
See current membership details
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Caring and Friendly Customer Service is Greatly Appreciated
Every time I stop by this credit union to deposit money, open a new account, or ask questions that I may have, I have noticed one thing. Every staff member at this credit union that I have ever interacted with is very friendly, caring, and considerate. They are never too busy to help me and are willing to answer all questions I have in a way the helps me to understand what I did not understand. Recently, I went in to open a checking account. The employee who helped me explained every type of checking account that I could open, the advantages of each, and what she recommended. I decided on the one that she recommended but not because of any pressure of any sort from this employee. The smiling faces and friendliness of the staff at this credit union are what keeps me coming back and what caused me to open a CD here when I could have opened one at many other banks or credit unions. I highly recommend this credit union to anyone.
Reward Checking Account Changes As Of Apr 1, 2012
It's not yet on SAC's web site but per an email from them changes are a coming to their reward checking account:
mportant Notice: These Changes will be effective April 1st, 2012
Balance Changes:
SAC FCU's High Yield Checking rate of 3.01% Annual Percentage Yield will be paid on balances up to $15,000 (Currently up to $25,000). Rate is 0.15% APY on balances over $15,000. 0.10% APY applies to all balances if qualifications are not met.
Qualifications Changes Effective April 1st, 2012:
- High Yield Checking Accounts opened on or after April 1st, 2012 will require a direct deposit to the account to qualify for the 3.01% APY Interest Rate. Accounts opened prior to April 1, 2012 do not require direct deposit.
- Make 12 Debit Card Transactions with net debit card transactions totaling a minimum of $120 per month. Currently there is not a dollar limit requirement on total debit transactions. This will apply to both existing and new accounts.
- Enroll and Receive Electronic Statements (No Change).
SAC Credit Union
I was in the military for over 20 years, and starting out (in Upper Michigan), it was the nearest bank to where I lived (on a military installation). As such, it was my bank of choice and we've been a member ever since. While the savings and checking accounts were nothing special, the customer service was outstanding. If ever there was a problem, it was immediately resolved with little more effort on my part other than to bring it to their attention. In fact, one situation that comes to mind is: we had gone in to the local branch to transfer some money from savings to checking, and the individual at the bank indicated that the money had been transferred and was available for use. From the bank, we immediately went to the commissary (grocery store on base) and shopped for groceries. Due to some oversight on the part of the bank, the money was not, in fact, available for immediate use, and it resulted in an overdrawn account. Now, this, in the eyes of the military, is "financial irresponsibility", and it is taken very seriously and can have repercussions for a military member. When I went back to the bank and inquired as to what had happened, the readily admitted their mistake and provided me with a letter from the bank manager indicating that it was not an error on my fault so that I would not get in trouble with my superiors.
Great overall
SAC is a great credit union. I've been banking with them for over 20 years, and they are always coming out with something new or staying competitive. They have great rates on their accounts, and are very competitive. The only thing I don't like is their lack of mobile access, and their online services are pretty lacking overall. No way to open up new accounts or CDs through their website. It seems like you still need to do this in person for some reason. Also there is no way to do anything like online check scanning so you still need to go to a bank or an ATM to deposit a check, if you still get those things. I will stay with this credit union but I wish they would get some better tech.
Service Has Gone Downhill
Since changing the name from SAC FCU to Cobalt & expanding their footprint into multiple communities, this credit union has become a joke. No longer do they have effective/adequate customer service. Instead, when you now call the "credit union" you don't actually speak to someone at the credit union - you get a call center, with individuals whom are useless & inept. This use to be an FCU with excellent service - when it was smaller & put military members first. I've been with the CU for 20 years - but I will be moving my account to a better CU with better service to their customers.
Bad Experience
This credit union is not in the customer service business. I was treated poorly by one employee and didn't get my issues resolved by another...overall, it was a bad experience and I would not recommend them to ANYONE. With all of the other credit unions in my city, they should really figure out a way to improve their service to their customers or they will leave, just like I did.
Horrible Banking Experience
Had a bill run through my account, plenty of money in my account to cover my bill. Cobalt sent my bill back and then charged me a insufficient funds fee. Wouldnt correct the situation. Also had fraudulent charges on my account and instead of freezing my account they just kept letting the charges come in and refused to put a hold on my card and account.
I’ve also had issues where they have frozen my card for places that I shop at on a nearly daily basis when they were getting a new system. I had to have a new card made 5 times in 3 months.
Also was told I didn’t need to update my debit card or my atm card to my savings account. Went out of town and nearly all atms where I was staying were chip reading atms and wouldn’t take my cards. They still said they don’t need updated.
I wouldn’t bank with them. I know a few others this has happened too as well. Once my auto loan is paid off, I’ll be switching banks. Horrible customer service all around.
Employees There Are Horable!
Home wreckers, spouse cheating on, and the management is worthless. Be cautious! Some of the FSO's there can't control their own financial situations...do you want them to "try" with yours???
Data as of Q2 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 24917 |
| Year Chartered | 1946 |
| Employees | 239 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.18% |
| Return on Equity - YTD | 2.06% |
| Annual Interest Income | $20.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2020 | $1.07B |
| Loans | Q2 2020 | $898.0MM |
| Deposits | Q2 2020 | $855.2MM |
| Equity Capital | Q2 2020 | $95.1MM |
| Loan Loss Allowance | Q2 2020 | $8.8MM |
| Unbacked Noncurrent Loans | Q2 2020 | $6.2MM |
| Real Estate Owned | Q2 2020 | $0 |
