Commercial Bank (TN)


Overview / Commentary
423-869-5151
6710 Cumberland Gap Parkway
Harrogate, TN 37752

Commercial Bank (TN) is headquartered in HARROGATE and is the 9th largest bank in the state of Tennessee. It is also the 598th largest bank in the nation. It was established in 1976 and as of March of 2024, it had grown to 255 employees at 35 locations. Commercial Bank (TN)'s money market rates are 6X the national average, and it boasts an A+ health rating.

Reviews (3)

Commercial Visa Credit Card

Posted by: |

I'm going to agree with the poster from 2012 in regards to their online/digital products, especially their Visa credit card.
There was some technical difficulty getting my credit card account registered online and auto pays set up. I was being bounced back and forth between the website and my local branch in Newport. By the time someone figured out what was going on and corrected it, I was 'late' with the first payment. Again, this was a website/tech issue and no fault of my own. I have worked hard to restore my credit and maintain my financial affairs.
Brenda, the ONLY person I could deal with for some reason, refused/forgot to share this information with Experian when I reached out to dispute the 'late' status. As a result, I took a hit to my credit for THEIR error.
I got nowhere when I called again to resolve this. I made no progress.
Now that I have relocated, this bank and their credit card are still difficult to deal with 3-4 years later.
Their customer service has always been a bit droll and on the slow side. The personnel at Cosby Hwy branch are wonderful and work hard to be friendly and answer questions but if you have to deal with the credit card dept. in Harrogate, then I hope 'Brenda' doesn't have a bad day when it's your turn.

Opting Out Of Overdraft Protection

When I signed up for my account, I had opted out of overdraft protection. I even asked "Hey to make sure opting out overdraft, means that charges wont go through if I don't have the money in my account right?" Because I know some banks have weird rules about those things, but I was told that I was correct so I opened the account. A couple of weeks later, I chexked my bank account to find out a charge went through and I was charged an overdraft fee. I contacted them to find out that subscription charges still go through. I was lied to by them another bank hiding their fees once again. I will be closing my account opting out means no charges come through.

Online Banking Failure

Posted by: |

I am a student at LMU and have been using Commercial Bank since moving to Harrogate in 2009. I chose CBTN because I needed local checks and they were the only bank around with a rewards checking account. One of the requirements for rewards checking is that you receive your statements online.

Let me tell you, Commercial Bank's online banking is an absolute failure. The password requirements are overbearing, with frequent changes. I write down what I change it to, every time, and it still locks me out all the time. I go to reset my password, and it tells me I don't have an account type that allows online password resets. When you can log in, it's not well-organized on the other side, and statements only last two months. How is that online record-keeping?

I have not enjoyed their service in person either. They're slow, they'll put holds on anything, etc. A bank check! - this isn't someone's personal check where you can worry about insufficient funds, but a check issued by a major bank itself based on actual funds.

It's been like this for the past three years. They did update their website during that time (it didn't help the password failures, just make the password requirements more onerous). I can't wait till graduation.



Health
A+

Health Grade Components

Overall
FDIC Certificate #22354
Year Established1976
Employees255
Primary RegulatorFED
Profit Margin
Return on Assets - YTD1.71%
Return on Equity - YTD16.79%
Annual Interest Income$25.8MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$1.94B$1.78B
LoansQ1 2024vs Q1 2023$1.47B$1.34B
DepositsQ1 2024vs Q1 2023$1.6B$1.44B
Equity CapitalQ1 2024vs Q1 2023$199.2MM$174.1MM
Loan Loss AllowanceQ1 2024vs Q1 2023$14.1MM$13.1MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$4.7MM$4.4MM
Real Estate OwnedQ1 2024vs Q1 2023$1.2MM$1.5MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not Commercial Bank (TN); we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Commercial Bank (TN) Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%$25-Christmas Savings
0.50%$25-Simply Savings
0.50%$25-Business Simply Savings

Commercial Bank (TN) Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.75%*$300k*-Money Market Account
OTHER TIERS: 0.60% $5k - $100k | 2.50% $100k - $300k
2.75%*$300k*-Business Money Market Account
OTHER TIERS: 0.60% $5k - $100k | 2.50% $100k - $300k

Commercial Bank (TN) Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.35%*$100k*-Interest-Bearing Checking
OTHER TIERS: 0.15% $1k - $50k | 0.20% $50k - $100k
0.35%*$100k*-Business Interest-Bearing Checking
OTHER TIERS: 0.15% $1k - $50k | 0.20% $50k - $100k

Commercial Bank (TN) CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
5.00%$500-7 Month CD Special
3.00%$500-15 Month CD
3.00%$500-72 Month CD
3.00%$500-13 Month CD
2.30%$500-12 Month CD
2.25%$500-60 Month CD
2.00%$500-24 Month CD
2.00%$500-30 Month CD
2.00%$500-36 Month CD
1.50%$2.5k-9 Month CD
1.40%$2.5k-6 Month CD
1.30%$2.5k-91 - 181 Day CD
0.50%$2.5k-31 - 90 Day CD

Commercial Bank (TN) IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.00%$0-18 Month Fixed IRA
3.00%$0-18 Month Variable IRA
3.00%$0-13 Month Fixed IRA
2.25%$0-60 Month Fixed IRA
2.25%$0-60 Month Variable IRA
Locations

Availability



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