Overview / Commentary
4141 NW Expressway, Suite 200
Oklahoma City, OK 73116-1675

Communication Federal Credit Union is headquartered in Oklahoma City and is the 3rd largest credit union in the state of Oklahoma. It is also the 245th largest credit union in the nation. It was established in 1939 and as of December of 2018, it had grown to 205 employees and 85,338 members at 21 locations. Communication Federal Credit Union's money market rates are 6X the national average, and it boasts an A+ health rating.

Field of Membership Restrictions

Membership in Communication Federal Credit Union is open to anyone who lives the states of Oklahoma or Kansas through joining the Oklahomans for Energy and Jobs ($5 one-time membership fee). Membership is also open to the following: (1) those who live or work in Carter or Pottawatomie Counties or within Broken Arrow, Oklahoma; (2) employees or retirees of Carnegie Telephone Company, East Central University, and over 100 area Select Employer Groups.
See current membership details

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Reviews (8)

Family Of Life Long Members Of CFCU For A Reason!!!

Posted by: spaceage1 | Oct 20, 2018

Huge thanks to Michelle Washington, Lauren Pippin, Alisha Mccuan and team for the best customer service possible!!! I am writing this review on the Friday night that I was supposed to close on my new home but unfortunattly it has been hung up and pushed back due to the dragging of feet by the buyer's lender for our home, Navy Federal Credit Union. We could be so fired up with frustration with NFCU but instead I am feeling so appreciative of our CFCU family! They were ready to go all times with outstanding customer service like always. My family has been lifetime members for a reason. Michelle even changed our realtor's opinion of dealing with Credit Unions. Keep up the great work!!!

Great Credit Union

I've been with this credit union for over 20 years and have never once experienced anything bad. I use the NW Expressway and Edmond locations mostly. Everyone is friendly and helpful.. I even got my daughter an account a year or so ago and we both just financed new cars at the lowest rate anyone else could offer. They made it so easy and I would never think of leaving them.

I'm not sure about the negative posts here.. Some people will never be happy about things.. You see them screaming at checkers in the grocery store for no good reason.. always embarrassing.. Some people will always find bad because that's just how they are..

Communication Federal Credit Union -- Misleading information during the application process

Posted by: 51hh | Sep 29, 2011

Talking about "tough to join" and a bit misleading:

They stated at their website that anyone can join easlily via the "Citizen for Financial Literacy" with $5 contribution.  Then when one applies, they stated after one goes through all the online application procedures (Chex, ID check, sending payment, etc.): "Sorry, you have to live in OK or Kansas to join that association." 

I am not complaining about the "tough to join" part, but it is a bit misleading to cause people to apply, then they turned one down rapidly.  It is a waste of time on the part of the applicants. 

Ref. from their website:

It's never been easier to join Communication Federal Credit Union! Just click the Open My Account button below and go directly to our online membership application.
New member? Signing up is simple and easy. Citizens for Financial Literacy
  (If you do not fall within our regular field of membership, you may join the Citizens for
   Financial Literacy association in order to become a member with Communication
   Federal Credit Union) -- Note that nowhere it specifies the residency requirement to join this association during the important application process.

Please note that Maria did point out the residency requirement was stated at the cover page.  The CC should have included this crucial information during the online application process to ensure te ruling out of out-of-state applicants (like the Kasasa Cash application process).  Since it is now a minor flaw, I have modified my initial comments and rating accordingly.  Thanks Maria!

Customer Service

I have been extremely pleased with this credit union's customer service. Representatives have been pleasant and helpful. The web/mobile service makes it easy to access account status and information. They also offer low interest loans on items such as storm shelters, vehicles, homes.

Trying To Make Payments

Posted by: dlboet | Apr 23, 2018

This is the most difficult business I have every seen at trying to make a monthly payment. It will not allow a visa debit card to make a payment. I was unable to electronically complete my payment. I had to drive across town and give them a check. Lady in the bank had a lot of patience. But, their system to make a payment is very poor. I would think twice before I used this credit union.

Really Nasty Credit Union - Now With A Nasty RCA!!!

Posted by: 51hh | Nov 26, 2016

It is as expected that they reduced their RCA rate to a poor 1.5%. I was treated like a criminal when I applied in 2011. They run a Mafia organization that threatens and bullies people. Stay away from them; with a horrible customer service and a terrible rate. It is a nightmare for me!!

I sincerely regret that there is even such a credit union in the democratic USA! What a shame!!

The Union In Norman, OK Sucks!

They're misleading and don't know what they are doing. I've had to send several emails to their customer support center online. I always get an email back saying that this branch is wrong and an apology. However, things never get better and they treat people like crap! The tellers are always giving each other dirty looks and they are not worthy of being credit union employees. When there is a problem they always say that they're sorry but that's how they did it at the bank where they last worked at. I remind them that this is not a bank, it's a credit union and there is a difference! If they would stop and just try to do things like they are suppose to do, I wouldn't have to make so many trips and they wouldn't have to give so many apologies.

Horrible Experience At Branch 3 Located At 520 Southwest 89Th Street, OKC

Posted by: pete1 | May 8, 2012

Branch 3 could use a lesson in customer service.  My wife and I applied for a auto loan back in February 2012 due to the low rate 1.99% being offered.  Turns out that was the only thing we would enjoy about the credit union.  I am not exaggerating one bit when I say that the tellers are the rudest, most unprofessional, uneducated group of misfits I have ever encountered.  There is so much tension between tellers because they are constantly fueding because one is doing more than the other.  They are constantly in a horrible mood and act like they do not want to be there.  Customer service is a foreign concept to these tellers. They treat the members like dirt, shout at members, they throw temper tantrums when they get "overworked."  I refinanced my vehicle after 3 months of their practices and would not recommend this place!


Health Grade Components

NCUA #3454
Year Chartered1939
Primary Regulator
Profit Margin
Return on Assets - YTD0.62%
Return on Equity - YTD4.61%
Annual Interest Income$45.8MM
Assets and Liabilities
AssetsQ4 2018vs Q4 2017$1.23B$1.14B
LoansQ4 2018vs Q4 2017$872.2MM$816.3MM
DepositsQ4 2018vs Q4 2017$974.0MM$916.4MM
Equity CapitalQ4 2018vs Q4 2017$164.1MM$158.8MM
Loan Loss AllowanceQ4 2018vs Q4 2017$10.4MM$11.0MM
Unbacked Noncurrent LoansQ4 2018vs Q4 2017$5.1MM$5.1MM
Real Estate OwnedQ4 2018vs Q4 2017$0$32.00K
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Always verify rates and promotions with the bank or credit union. We are not Communication Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Communication Federal Credit Union Savings Account Rates

0.60%*$100k*-IRA Share Account
OTHER TIERS: 0.15% Up to $5k | 0.25% $5k - $10k | 0.30% $10k - $25k | 0.40% $25k - $50k | 0.50% $50k - $100k
0.15%$5-Share Account
0.10%--Health Savings Account

Communication Federal Credit Union Money Market Rates

2.50%*-$2kReverse-Tier Money Max
OTHER TIERS: 0.15% $6k - $2k | 1.00% $4k - $6k | 1.75% $2k - $4k
1.75%*$500k*-Liquid Gold Money Market
OTHER TIERS: 0.15% Up to $250k | 1.20% $250k - $500k
0.60%*$100k*-Money Max
OTHER TIERS: 0.15% Up to $5k | 0.25% $5k - $10k | 0.30% $10k - $25k | 0.40% $25k - $50k | 0.50% $50k - $100k

Communication Federal Credit Union Checking Account Rates

1.50%*-$30kPerformance Checking
OTHER TIERS: 0.10% $30k+
0.10%--Share Draft

Communication Federal Credit Union CD Rates

2.80%$1k-5 Year Share Certificate
2.60%$1k-4 Year Share Certificate
2.40%$1k-3 Year Share Certificate
2.20%$1k-2 Year Share Certificate
2.00%$1k-18 Month Share Certificate
1.60%$1k-1 Year Share Certificate
1.40%$1k-6 Month Share Certificate

Communication Federal Credit Union IRA Rates

2.80%$1k-5 Year IRA Certificate
2.60%$1k-4 Year IRA Certificate
2.40%$1k-3 Year IRA Certificate
2.20%$1k-2 Year IRA Certificate
2.00%$1k-18 Month IRA Certificate
1.60%$1k-1 Year IRA Certificate
1.40%$1k-6 Month IRA Certificate


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