CommunityAmerica Credit Union is headquartered in Lenexa and is the largest credit union in the state of Kansas. It is also the 75th largest credit union in the nation. It was established in 1940 and as of December of 2022, it had grown to 992 employees and 291,482 members at 30 locations. CommunityAmerica Credit Union's money market rates are 7X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership in CommunityAmerica Credit Union is open to those who live or work in the Kansas counties of Douglas, Jackson, Jefferson, Johnson, Leavenworth, Miami, Shawnee, or Wyandotte, or the Missouri counties of Clay, Cass, Platte, or St. Louis. Family members of existing members also qualify for membership.
See current membership details
Best banking experience I've had so far!
Prior to joining this credit union I was using a prepaid visa card only because I wanted to get paid a few days earlier. That benefit no longer mattered because they had the worst customer service when there was a problem. I found the credit union and was able to join make my initial deposit and verify my identity securely without ever leaving my house! They promptly address any of my concerns and reply back to emails almost immediately. I now have three accounts with them, two checking and a savings. The online banking experience is awesome its very user friendly and the bill pay service they offer is amazing. They send reminders , keep track of previous bills and send prompt payments. I recommend this bank to anybody who will listen!
Awsome Service In KCKS!
A Community America representitive called us a couple of weeks ago... on a Sunday night. It was the day before payday. There were several unauthorized withdrawals from our account. Chances are, they were testing the account, pinging, the day before payday, and if we hadn't stopped it right then, the next day, we would have been wiped out. Our account was saved, withdrawals returned, and that Debit Card was stopped immediately! They are ON DUTY, and watching for security sake 24/7, and I sure do appreciate that! Thank you Community America! We have always found them ready to help us with whatever we need immediately!
Great Experience with Community America
We have banked with Community America for several years and is easily the best bank we have ever had accounts with. When we first opened a free checking account, they also opened a high interest savings account for us as well as a basic savings account. Everyone was very friendly and helpful. Another time, I had to go inside to request a new debit card be made after mine was lost. Fully expecting to have to wait several days for it to arrive on the mail, I was pleasantly surprised when they made me a new one on the spot and I was out of the door in less than 10 minutes. Their online banking and mobile app are both super easy and convenient to use. I use the app most of the time and I can transfer money between checking and savings accounts instantly. I can also set up automatic bill payments through the app or online banking. One other unexpecting thing I was impressed by was cash back on purchases through specific retailers. If they offer 5% cash back with Company X, you use your debit card and they automatically put the cash back into your account. Overall, we have had a wonderful experience with them!
Extreme Declining Customer Service & Knowledge Of The Bank
I have banked at CACU for 12 years and during this time it has gone from a friendly knowledgeable staff and institution to an embarrassing institution. I received an email from CACU to call a specific number and press option 2 (i confirmed late that this was not a spam email). When I called this number I was hung up on twice. I drove to my branch and the two (2) tellers could not get through to the department either. I must have heard I am sorry 40 times, when in reality they were merely talking puppets. This credit union used to be staffed with human beings, it has digressed to a bank with customer service as low and Bank Of America and Wells Fargo! I am ashamed to bank here now! So sad..
Data as of Q4 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 67664 |
| Year Chartered | 1940 |
| Employees | 992 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.34% |
| Return on Equity - YTD | 4.21% |
| Annual Interest Income | $150.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2022vs Q4 2021 | $4.70B$4.44B |
| Loans | Q4 2022vs Q4 2021 | $2.90B$2.47B |
| Deposits | Q4 2022vs Q4 2021 | $4.09B$3.89B |
| Equity Capital | Q4 2022vs Q4 2021 | $378.4MM$424.9MM |
| Loan Loss Allowance | Q4 2022vs Q4 2021 | $25.9MM$24.7MM |
| Unbacked Noncurrent Loans | Q4 2022vs Q4 2021 | $14.6MM$10.4MM |
| Real Estate Owned | Q4 2022vs Q4 2021 | $0$708.00K |
