CommunityAmerica Credit Union is headquartered in Lenexa and is the largest credit union in the state of Kansas. It is also the 76th largest credit union in the nation. It was established in 1940 and as of December of 2021, it had grown to 1,019 employees and 271,937 members at 35 locations. CommunityAmerica Credit Union has an A health rating.
Field of Membership Restrictions
Membership in CommunityAmerica Credit Union is open to those who live or work in the Kansas counties of Douglas, Jackson, Jefferson, Johnson, Leavenworth, Miami, Shawnee, or Wyandotte, or the Missouri counties of Clay, Cass, Platte, or St. Louis. Family members of existing members also qualify for membership.
See current membership details
Best banking experience I've had so far!
Prior to joining this credit union I was using a prepaid visa card only because I wanted to get paid a few days earlier. That benefit no longer mattered because they had the worst customer service when there was a problem. I found the credit union and was able to join make my initial deposit and verify my identity securely without ever leaving my house! They promptly address any of my concerns and reply back to emails almost immediately. I now have three accounts with them, two checking and a savings. The online banking experience is awesome its very user friendly and the bill pay service they offer is amazing. They send reminders , keep track of previous bills and send prompt payments. I recommend this bank to anybody who will listen!
Awsome Service In KCKS!
A Community America representitive called us a couple of weeks ago... on a Sunday night. It was the day before payday. There were several unauthorized withdrawals from our account. Chances are, they were testing the account, pinging, the day before payday, and if we hadn't stopped it right then, the next day, we would have been wiped out. Our account was saved, withdrawals returned, and that Debit Card was stopped immediately! They are ON DUTY, and watching for security sake 24/7, and I sure do appreciate that! Thank you Community America! We have always found them ready to help us with whatever we need immediately!
Great Experience with Community America
We have banked with Community America for several years and is easily the best bank we have ever had accounts with. When we first opened a free checking account, they also opened a high interest savings account for us as well as a basic savings account. Everyone was very friendly and helpful. Another time, I had to go inside to request a new debit card be made after mine was lost. Fully expecting to have to wait several days for it to arrive on the mail, I was pleasantly surprised when they made me a new one on the spot and I was out of the door in less than 10 minutes. Their online banking and mobile app are both super easy and convenient to use. I use the app most of the time and I can transfer money between checking and savings accounts instantly. I can also set up automatic bill payments through the app or online banking. One other unexpecting thing I was impressed by was cash back on purchases through specific retailers. If they offer 5% cash back with Company X, you use your debit card and they automatically put the cash back into your account. Overall, we have had a wonderful experience with them!
Crap Service
So my wife and I just had our vehicle towed due to being 2 payments behind (Which we didn't know about) On the app it always showed our account as current. Anyways we called the tow yard and now we are being charged almost 600 dollars just to be able to get our car back and waste gas just to drive it over an hour back home. They are trying to say they tried to call but neither of us have any voicemail, emails, or texts from them informing of any past due payments. I would give a zero star if I could. And this is all after paying our bill last week when it was due. So there was no reason to tow it at all. Very poor company if they do things like this and screw their customers over. They said they will cover 225 dollars of it. But if they did their job properly and if their app worked like it was supposed to we wouldn't be stuck with this bill at all. Even the banks repo dept. customer service lady even said that the app shouldn't have let us make our payment last week and tell us to call and make a payment but never did and that it didn't work properly.
Data as of Q4 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 67664 |
| Year Chartered | 1940 |
| Employees | 1019 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.01% |
| Return on Equity - YTD | 10.5% |
| Annual Interest Income | $117.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $4.44B$3.88B |
| Loans | Q4 2021vs Q4 2020 | $2.47B$2.41B |
| Deposits | Q4 2021vs Q4 2020 | $3.89B$3.22B |
| Equity Capital | Q4 2021vs Q4 2020 | $424.9MM$398.7MM |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $24.7MM$22.7MM |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $10.4MM$11.6MM |
| Real Estate Owned | Q4 2021vs Q4 2020 | $708.00K$5.7MM |
