Community Bank of Pleasant Hill is headquartered in Pleasant Hill and is the 185th largest bank in the state of Missouri. It is also the 3,930th largest bank in the nation. It was established in 2006 and as of December of 2020, it had grown to 18 employees at 1 location. Community Bank of Pleasant Hill has an A health rating.
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Awesome bank--great customer service!
This is by far one of the best banking experiences I have ever had. The associates and tellers alike at this bank are extremely friendly and always willing to help. Not too long ago, my checking account information actually got stolen, which was a very stressful experience for me. Luckily, I had just become a member of this bank and they treated me wonderfully. They even suggested I create a new savings account which I did--they went above and beyond. They made it way less of an ordeal than it needed to be, and got me a new checking account that day within twenty minutes. They have continued to even monitor my old account for me. They were calming and great. They also always smile when I come in and make me feel like a member of a family, not just a number. It is so home like and such a great atmosphere. You also can’t beat the free lollipops! Those always help too and they always even give a treat to my dog!
Best Bank Around
Community Bank of Pleasant Hill is the most incredible bank I have ever had the pleasure of using in my entire life. I say this because the support staff there will go out of their way to provide you with an absolutely stellar banking experience and will leap to fix any problems or snags that may present themselves along the way. I should know! During the Target debit card fiasco, my account was compromised. All it took to resolve the issue on my part was a call to Pleasant Hill. They took it from there and had my account balance restored by 9:00 am the next day. I was so impressed by that! They always offer competitive interest rates and flexible checking and savings options as well. From a college student just getting their first account to a seasoned banking veteran opening up yet another account, Community Bank of Pleasant Hill provides an excellent, unmatched service.
Excellent Service
I have a checking account with Community Bank of Pleasant Hill. For the most part they've been really good to work with. I don't have to go in often since there are rarely any issues, but most of the people working in the bank know and remember me from the times I've been in there. And when I do have a problem they're extremely helpful and eager to work with me to fix it. For example, one time I had my online banking hacked - not their fault, I was using an outdated security system on on my computer - and they were absolutely there for me. I never thought that not only would the problem would be fixed so quickly, but that I wouldn't lose any money in the process. Same for the time someone I was doing some work for wrote me a rubber check and I wrote a series of them myself as a result. I figured I'd be slapped with endless fees, but they helped me clean up that mess, too. Overall I highly recommend the Community Bank of Pleasant Hill. I couldn't be happier with my experiences there.
A Few Annoyances
I've had the CBPH Rewards Checking account for many years now, and it has overall been a good product. It started at 6.1% APY on $25k in the heyday of interest rates and slowly dropped to 3.01% and then 2.5% where it stayed for some time. More recently, however, it has dropped to 2% up to $10k only and a few days ago down to 1.75% where it's to the point (for me) of not being worth the hassle that I'm about to describe.
For some time now, they've only accepted pin-based transactions in certain states (the most recent list I could find was "Florida, Texas and California" however, I feel like Oklahoma was part of that list too) due to "fraudulent activity". Signature-based transactions are not accepted. This was fine for me until a few years ago when I moved to one of these states. Since then, it has been a bit of a hassle reaching the 10 transactions needed to qualify for the high interest rate. Forget about using it at a restaurant. And this restriction has been in place for several years now, so I question what kind of "fraudulent activity" they're encountering that they haven't addressed after so long.
Secondly, I like to use Mint to manage my finances, and this bank does not work well with their site (you have to enter the "captcha" anytime you want to refresh the account). Minor annoyance, but it adds up. Those 2 issues added on top of the reduced rates and reduced maximum (which was big) made me close my account. I realized I could easily get 0.8% on a regular online savings account without any of the above hassle and only miss out on about $9/month (at the current $10k cap level).
On the good side, I've talked to the staff on a few occasions, and they're generally friendly and have good customer service. It definitely has the small town feel when talking to them (generally, in a good way). Although in that light, I do wonder about security when talking to them because they generally ask for very little information to confirm your identity. One big highlight for me has been that ATMs are free even internationally.
Certainly better rates can be found, especially if you can find one locally. I've been impressed that they've been able to keep the rates competitive up until recently considering that they're open to out-of-state applicants (unless that's changed recently). I've never been to Pleasant Hill, but I've made good use of this bank in the last several years.
Data as of Q4 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 58423 |
| Year Established | 2006 |
| Employees | 18 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.22% |
| Return on Equity - YTD | 13.2% |
| Annual Interest Income | $2.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $112.0MM$82.9MM |
| Loans | Q4 2020vs Q4 2019 | $37.9MM$34.1MM |
| Deposits | Q4 2020vs Q4 2019 | $96.5MM$74.3MM |
| Equity Capital | Q4 2020vs Q4 2019 | $10.1MM$8.1MM |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $359.00K$356.00K |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $0$0 |
| Real Estate Owned | Q4 2020vs Q4 2019 | $0$0 |