Community Banks of Colorado

Long Time Client

I’ve been with Community banks of Colorado since maybe 2010… a long time. They have been amazing, super supportive & always on top of things. Lately it seems the client services for the help line has declined. My most recent experience, I was given information that no one really seemed to know how to manage or give a time of assurance. After telling me they located my money, which was accidentally missing a digit in the account number upon direct deposit set up, they informed me they found the money & it was moved to the correct account. They said I could get it same day Friday or it may not show up until Tuesday after the holiday given the time of day. Which I had called & informed them at about 11:30am pacific standard time, first the company then the bank of what could be the result of me not getting paid & correcting the error in digits that morning. However, they never moved it Friday or even Tuesday. Turns out they decided instead to send the money back to the company whom decided they weren’t going to pay me now till the coming Friday. After I tried to get some clarification on the guys words that contradicted themselves & the information being given. Very misleading information, bad business & unaccountable. A lady at my personal location was amazing however, she did everything in her power to help me & get me help with knowledge I was not aware I had an option for. But can not brag for the other or the company.