Community First Credit Union (WI)

Overview / Commentary
1575 Dresang Way
Neenah, WI 54956

Community First Credit Union (WI) is headquartered in Neenah and is the 3rd largest credit union in the state of Wisconsin. It is also the 60th largest credit union in the nation. It was established in 1975 and as of March of 2024, it had grown to 528 employees and 157,019 members at 20 locations. Community First Credit Union (WI)'s CD rates are 5X the national average, and it boasts an A+ health rating.

Field of Membership Restrictions

Membership in Community First Credit Union is open to those who live, work, or attend school in the Wisconsin counties of Brown, Calumet, Fond du Lac, Green Lake, Kewaunee, Manitowoc, Oconto, Outagamie, Shawano, Sheboygan, Waupaca, Waushara, or Winnebago.
See current membership details

Reviews (8)

Neighborly Banking

I first started using this credit union through my future husband's employer. It was where he could go and cash his checks. With them, we have gotten great ideas on how to grow our money with CDs and money market accounts. They are really active in our community with fundraising. They have many locations around our area, and no matter where we go, they are so friendly and care about their customers. It is always nice to say how well they do when things are going well, but they also are accommodating when things are going badly. They have been there with savings plans for the kids and planning for college as well. They are always willing to show us how to make our money grow for us, which is something we don't know much about and we can trust them wholeheartedly.

Great Institution!

Had a really good experience with CFCU! Thank you all for your great service!

No Help When You Really Need It!!

Posted by: |

Never help! When need a car loan, need to be paid in 1 year!!!
When need pause in the loan, unfortunately we can't help!
When need a little money to breathe, oh! unfortunately we can't help!
They make me cry so many times!

Does NOT Offer Online Principal Payments On Loans.

Posted by: |

Community First CU does NOT offer online Principal Payments on loans. CFCU online services are 20 years behind the industry. Online Principal payments are offered at Credit unions. Avoid Community First Credit Union if want the convenience of online principal payments. If you want to Save yourself hours/ Days by going to brick and mortar CU to make principal payments over the course of the loan Do Not become a member of Community First Credit Union. You're an " Owner " of the past in online banking at Community First Credit Union.

They Only Care About Money Not Their Customers

Posted by: |

If I could give them one star I would. I am absolutely appalled at how I was treated by this company. They deducted over $600 from my account without even contacting or asking me. They refused to give me the full amount back and offered me a $25 gift card instead. They care about the money more than their customers. I have been with them for over 5 years now. Don’t waste your time because they certainly will never appreciate or respect yours. Even the CFO of this company refused to help, absolutely ridiculous and unacceptable for them to steel from their customers. They will also judge you for how you spend your money. The customer service woman I first talked to yesterday made a remark about all my transactions. ITS MY MONEY NOT YOURS. Don’t even waste your time. I will NEVER be coming back and I will also share my extremely negative experience with others. Apparently my business is worth less than $600 to them.

Worst Customer Service I Have Ever Experienced! In My Life!

Posted by: |

I wish I could give negative stars! I never write reviews, but I feel that if I can help just one unsuspecting potential customer from going to this horrible credit union, it’s worth the time. I will never do business with this establishment again! After 15 years with them I have now refinanced my mortgage & vehicle with another credit union and I closed my accounts. They have many hidden fees and customer service is non existent. Just before closing my accounts I called in on a small issue which took four call backs to finally be told by a customer service manager that because I do not have a large sum of money in my account that frankly I do not deserve the type of customer service that someone bringing more money into this credit union would receive. I’ve had small issues with them throughout the years I was with them, but ultimately decided it wasn’t worth moving all of my loans and mortgage to another establishment. After this last issue and the way I was talked down to by a customer service manager, I am warning everyone to steer clear of this credit union! If you are with them, I hope you never have to call in with any issues as they will not even pretend to be helpful.


Posted by: |

I am not one to write reviews, however, I just quickly wanted to note that this is such a horrible credit union. Their employees are rude, customer service stinks, and they stick you with so many fees and then LOVE not telling you about them. SO UNBELIEVABLE! I cannot WAIT until my loan is paid off so I can be done with them forever!!!!

Rude Customer Support

Posted by: |

I recently received a statement through my local credit union stating I had a rejection on a direct deposit.  When I went to inquire about the rejected direct deposit they told me it was an issue with the other party.  I contacted the other party and found out that there was no problem with the deposit and that it had been processed.  I called my credit union and talked to a representitve and she said that it was human error and that it was rejected by a computer gliche.  I still have not come to a conclusion and had the money deposited in my account to to finding the accountability of who is at fault and in that time I had overdrafted my account by default and had to take responsibility. I currently am paying off my overdraft and changing banks.


Health Grade Components

NCUA #66642
Year Chartered1975
Primary Regulator
Profit Margin
Return on Assets - YTD1.23%
Return on Equity - YTD10.35%
Annual Interest Income$68.3MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$5.71B$5.32B
LoansQ1 2024vs Q1 2023$4B$3.62B
DepositsQ1 2024vs Q1 2023$4.99B$4.67B
Equity CapitalQ1 2024vs Q1 2023$671.4MM$603.7MM
Loan Loss AllowanceQ1 2024vs Q1 2023$5.6MM$3.7MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$3.8MM$3.2MM
Real Estate OwnedQ1 2024vs Q1 2023$0$0
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Always verify rates and promotions with the bank or credit union. We are not Community First Credit Union (WI); we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Community First Credit Union (WI) Savings Account Rates

1.00%$100-Regular Savings
1.00%$25-Holiday Club
1.00%$0-Health Savings Account
1.00%$0-Accumulator IRA
1.00%$25-Youth Savings
1.00%$100-Membership Savings

Community First Credit Union (WI) Money Market Rates

4.30%*$2m*-Members Choice Money Market w/ Active Checking
OTHER TIERS: 1.00% $0 - $75k | 2.25% $75k - $150k | 3.25% $150k - $300k | 3.75% $300k - $500k | 4.00% $500k - $750k | 4.25% $750k - $2m
4.30%*$2m*-Members Choice IRA Money Market w/ Active Checking
OTHER TIERS: 1.00% $0 - $75k | 2.25% $75k - $150k | 3.25% $150k - $300k | 3.75% $300k - $500k | 4.00% $500k - $750k | 4.25% $750k - $2m
1.35%*$150k*-Members Choice Money Market w/o Active Checking
OTHER TIERS: 1.00% $0 - $75k | 1.20% $75k - $150k
1.35%*$150k*-Members Choice IRA Money Market w/o Active Checking
OTHER TIERS: 1.00% $0 - $75k | 1.20% $75k - $150k
1.25%*$15k*-Ultimate Money Market
OTHER TIERS: 1.00% $0 - $15k
1.25%*$15k*-Ultimate IRA Money Market
OTHER TIERS: 1.00% $0 - $15k
1.10%*$7.5k*-Affordable Money Market
OTHER TIERS: 1.00% $0 - $7.5k
1.10%*$7.5k*-Affordable IRA Money Market
OTHER TIERS: 1.00% $0 - $7.5k

Community First Credit Union (WI) Checking Account Rates

0.45%$0-Member's Choice Checking
0.40%*$50k*-Business Checking
OTHER TIERS: 0.20% $2.5k - $25k | 0.30% $25k - $50k
0.35%*$5k*-Direct Benefit Checking
OTHER TIERS: 0.25% $500 - $5k
0.35%*$5k*-Regular Checking
OTHER TIERS: 0.25% $500 - $5k

Community First Credit Union (WI) CD Rates

5.20%$5k-14 Month CD Special
5.20%$5k-8 Month CD Special
4.30%$1k-5 Year CD
4.25%$1k-3 Year CD
4.20%$1k-1 Year CD
4.20%$1k-18 Month CD
4.20%$1k-2 Year CD
3.25%$2.5k-6 Month CD
3.00%$2.5k-3 Month CD

Community First Credit Union (WI) IRA Rates

5.20%$5k-14 Month IRA Special
5.20%$5k-8 Month IRA Special
4.30%$1k-5 Year IRA
4.25%$1k-3 Year IRA
4.20%$1k-1 Year IRA
4.20%$1k-18 Month IRA
4.20%$1k-2 Year IRA


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