Community West Credit Union

My Credit Union

I thought my credit union was great until this last year. My sister and her husband and I all belong to the same credit union. I rent from my sister and it's very convenient to just transfer my rent payment into her account. We both have very basic banking needs. Approximately 6 months ago someone was making fake checks with my sisters name, address and account numbers on them. This resulted in an overdraft of 1500 dollars and multiple bounced check fees. The credit union did not handle the fraud situation at all well. As it turns out my sisters fraud situation was the first they ever had to deal with. They did not know what to do. The staff at the credit union was not very well trained in fraud protocol. It took a meeting of the directors to finally figure out what was going on and how to handle it. The president of the board called and apologized to my sister in person and they are paying for a third party fraud protection service. Even though this did not happen to me I was worried that the guilty party or parties would somehow get my account information because of the transfer activity that I performed. Since that time we have had no trouble.