Community West Credit Union is headquartered in Kentwood and is the 63rd largest credit union in the state of Michigan. It is also the 1,111th largest credit union in the nation. It was established in 1967 and as of December of 2019, it had grown to 70 employees and 23,600 members at 6 locations. Community West Credit Union's savings rates are 92% higher than the national average, and it has an A health rating.
Field of Membership Restrictions
Membership in Community West Credit Union is open to anyone who lives, works, attends school, or worships in the following Michigan counties: Barry, Ionia, Allegan, Ottawa or Kent. Immediate family, employees of Community West, or anyone above the age of 55 who receives a pension/social security etc., belonging to any retirement organization and lives in the aforementioned counties may also join.
See current membership details
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My Credit Union
I thought my credit union was great until this last year. My sister and her husband and I all belong to the same credit union. I rent from my sister and it's very convenient to just transfer my rent payment into her account. We both have very basic banking needs. Approximately 6 months ago someone was making fake checks with my sisters name, address and account numbers on them. This resulted in an overdraft of 1500 dollars and multiple bounced check fees. The credit union did not handle the fraud situation at all well. As it turns out my sisters fraud situation was the first they ever had to deal with. They did not know what to do. The staff at the credit union was not very well trained in fraud protocol. It took a meeting of the directors to finally figure out what was going on and how to handle it. The president of the board called and apologized to my sister in person and they are paying for a third party fraud protection service. Even though this did not happen to me I was worried that the guilty party or parties would somehow get my account information because of the transfer activity that I performed. Since that time we have had no trouble.
Poor Customer Service
Have had the worst experiences with community west credit union they feel that they can freeze your account any time they feel you need to contact them the y say they contacted you when they never have then they take money out of your account with with out your permission and when you call them to try to resolve the situation they feel it's good practices to hang up on u
Health Grade Components
| Overall | |
|---|---|
| NCUA # | 61677 |
| Year Chartered | 1967 |
| Employees | 70 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.85% |
| Return on Equity - YTD | 6.77% |
| Annual Interest Income | $8.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $188.6MM$193.3MM |
| Loans | Q4 2019vs Q4 2018 | $144.8MM$157.6MM |
| Deposits | Q4 2019vs Q4 2018 | $163.2MM$163.0MM |
| Equity Capital | Q4 2019vs Q4 2018 | $23.4MM$21.5MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $898.00K$1.7MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $916.00K$922.00K |
| Real Estate Owned | Q4 2019vs Q4 2018 | $0$53.00K |