Community West Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
7.00%	Checking	7% Checking 1.25% - Bank of Internet USA Rewards Checking
1.80%	5-year CD	60 Month CD 2.35% - Synchrony Bank 60 Month CD
0.60%	1-year CD	12 - 17 Month CD 1.40% - Synchrony Bank 12 Month CD

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Overview / Commentary

www.communitywestcu.org

616-261-5657

4045 60th ST SE
Kentwood, MI 49512

Community West Credit Union is headquartered in Kentwood and is the 60^th largest credit union in the state of Michigan. It is also the 1,073^rd largest credit union in the nation. It was established in 1967 and as of March of 2017, it had grown to 56 employees and 23,054 members at 5 locations. Community West Credit Union's savings rates are 94% higher than the national average, and it has an A health rating.

Field of Membership Restrictions

Community West CU is open to the residents, people that maintain employment, church members, and registered students in these Michigan Counties; Allegan, Barry, Ionia, Kent, or Ottawa, retired seniors within the listed counties that are 55+, receives any form of income compensation, along with a membership in a senior directed organization or community, as well as any current CU members regardless of residence location, CU employees, and the family members of these eligible members.
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My Credit Union

Posted by: Otterlover | Jun 22, 2016

I thought my credit union was great until this last year. My sister and her husband and I all belong to the same credit union. I rent from my sister and it's very convenient to just transfer my rent payment into her account. We both have very basic banking needs. Approximately 6 months ago someone was making fake checks with my sisters name, address and account numbers on them. This resulted in an overdraft of 1500 dollars and multiple bounced check fees. The credit union did not handle the fraud situation at all well. As it turns out my sisters fraud situation was the first they ever had to deal with. They did not know what to do. The staff at the credit union was not very well trained in fraud protocol. It took a meeting of the directors to finally figure out what was going on and how to handle it. The president of the board called and apologized to my sister in person and they are paying for a third party fraud protection service. Even though this did not happen to me I was worried that the guilty party or parties would somehow get my account information because of the transfer activity that I performed. Since that time we have had no trouble.

Comment

1

Poor Customer Service

Posted by: Russ Vaivada | Jul 20, 2017

Have had the worst experiences with community west credit union they feel that they can freeze your account any time they feel you need to contact them the y say they contacted you when they never have then they take money out of your account with with out your permission and when you call them to try to resolve the situation they feel it's good practices to hang up on u

Comment

1

Health

A

Data as of Q1 2017

Learn why bank health matters

Health Grade Components

Overall
NCUA #	61677
Year Chartered	1967
Employees	56
Primary Regulator

Profit Margin
Return on Assets - YTD	0.47%
Return on Equity - YTD	4.44%
Annual Interest Income	$1.9MM

Assets and Liabilities
Assets	Q1 2017vs Q1 2016	$187.0MM$176.6MM
Loans	Q1 2017vs Q1 2016	$144.4MM$139.2MM
Deposits	Q1 2017vs Q1 2016	$164.2MM$154.4MM
Equity Capital	Q1 2017vs Q1 2016	$19.4MM$18.7MM
Loan Loss Allowance	Q1 2017vs Q1 2016	$1.4MM$1.1MM
Unbacked Noncurrent Loans	Q1 2017vs Q1 2016	$1.1MM$760.00K
Real Estate Owned	Q1 2017vs Q1 2016	$0$200.00K

Rates

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