Community West Credit Union


Overview / Commentary
616-261-5657
5801 Broadmoor Ave Se
Kentwood, MI 49512

Community West Credit Union is headquartered in Kentwood and is the 66th largest credit union in the state of Michigan. It is also the 1,107th largest credit union in the nation. It was established in 1967 and as of March of 2024, it had grown to 70 employees and 19,354 members at 6 locations. Community West Credit Union has a B health rating.

Field of Membership Restrictions

Membership in Community West Credit Union is open to anyone who lives, works, attends school, or worships in the following Michigan counties: Barry, Ionia, Allegan, Ottawa or Kent. Immediate family, employees of Community West, or anyone above the age of 55 who receives a pension/social security etc., belonging to any retirement organization and lives in the aforementioned counties may also join.
See current membership details

Reviews (2)

My Credit Union

I thought my credit union was great until this last year. My sister and her husband and I all belong to the same credit union. I rent from my sister and it's very convenient to just transfer my rent payment into her account. We both have very basic banking needs. Approximately 6 months ago someone was making fake checks with my sisters name, address and account numbers on them. This resulted in an overdraft of 1500 dollars and multiple bounced check fees. The credit union did not handle the fraud situation at all well. As it turns out my sisters fraud situation was the first they ever had to deal with. They did not know what to do. The staff at the credit union was not very well trained in fraud protocol. It took a meeting of the directors to finally figure out what was going on and how to handle it. The president of the board called and apologized to my sister in person and they are paying for a third party fraud protection service. Even though this did not happen to me I was worried that the guilty party or parties would somehow get my account information because of the transfer activity that I performed. Since that time we have had no trouble.

Poor Customer Service

Have had the worst experiences with community west credit union they feel that they can freeze your account any time they feel you need to contact them the y say they contacted you when they never have then they take money out of your account with with out your permission and when you call them to try to resolve the situation they feel it's good practices to hang up on u



Health

Health Grade Components

Overall
NCUA #61677
Year Chartered1967
Employees70
Primary Regulator
Profit Margin
Return on Assets - YTD-0.27%
Return on Equity - YTD-5.01%
Annual Interest Income$2.7MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$257.2MM$262.5MM
LoansQ1 2024vs Q1 2023$154.5MM$168MM
DepositsQ1 2024vs Q1 2023$228.8MM$232.2MM
Equity CapitalQ1 2024vs Q1 2023$13.6MM$13.3MM
Loan Loss AllowanceQ1 2024vs Q1 2023$1.6MM$1.8MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$719K$303K
Real Estate OwnedQ1 2024vs Q1 2023$0$0
Rates

Rates for Community West Credit Union are currently being reviewed.

Locations


Community West Credit Union Locations
Branch Office4205 32nd AVEHudsonville, MI 49426
Branch Office3089 44th St SWGrandville, MI 49418-2501
Branch Office3 N Monroe STRockford, MI 49341-1227
Branch Office4555 W River Dr NEComstock Park, MI 49321-8928
Corporate Office5801 Broadmoor Ave SEKentwood, MI 49512
Branch Office303 Arlington StMiddleville, MI 49333

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