Connections Credit Union is headquartered in pocatello and is the 12th largest credit union in the state of Idaho. It is also the 1,149th largest credit union in the nation. It was established in 1937 and as of December of 2019, it had grown to 78 employees and 19,479 members at 13 locations. Connections Credit Union has a B+ health rating.
Field of Membership Restrictions
Connections Credit Union membership is open to those who live or work in Ada, Bonneville, Bingham, Bannock, Cassia, Canyon, Jerome, Jefferson, Lincoln, Twin Falls and Minidoka counties in Idaho. Family members, business, and other legal entities within the above-listed locations are also eligible to join.
See current membership details
Amazing Credit Union!
About 3 years ago, this little credit union came to my neighborhood in Meridian Idaho. I went in and talked to them, and within a few minutes, I figured out that they were impressive. I quickly cancelled my account at my other credit union and have moved everything over to Connections. They are friendly, helpful and treat me like I am their only customer. Even when the lobby is full of other people, they go out of their way to say hi. My wife even got one of her photographs in their yearly calendar. They are part of the community and I recommend everyone that I talk to, to move over to Connections. They have my business for as long as they want it!
CD Early W/D Penalty
one month dividends for certificates up to 1 year. 3 months dividends for certificates more than one year. also, "Member 59 1/2 or older will be allowed early withdrawal with no penalties in cases of hardship or death."
First To Worst
Since the merger, customer service went from first to worst. They won't even return phone calls and they have shady loan practices. Leaving after 50 years. Goodbye and good riddance.
Customer Service Rating
Having been a member in Pocatello for over a year, problems began with the involuntary switch of all debit cards from the Credit Union destroying all our autopay accounts.It took months to finally clear that up.
Finally, multiple attempts of using the credit card with a firm in Canada…all failed due to the possibility of fraud. In spite of my repeated contact with them they could not clear their problem. I told them they had no reason to suspect fraud for the largest custom clothier in North America.
They simply do not know what they are doing from one branch to another or in the arrangement with their debit card provider…..in blaming them for problems the credit union certainly owns. Their delays in fixing their problems have cost me $200 in otherwise discounted purchases that have now expired.
We are now in the process of setting up accounts elsewhere, being quite assured that the inconvenience will be no greater than what we have experienced at this CU.
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68257 |
| Year Chartered | 1937 |
| Employees | 78 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.65% |
| Return on Equity - YTD | 7.96% |
| Annual Interest Income | $7.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $180.2MM$170.4MM |
| Loans | Q4 2019vs Q4 2018 | $146.7MM$137.9MM |
| Deposits | Q4 2019vs Q4 2018 | $163.3MM$155.7MM |
| Equity Capital | Q4 2019vs Q4 2018 | $14.6MM$13.4MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $379.00K$433.00K |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $1.3MM$908.00K |
| Real Estate Owned | Q4 2019vs Q4 2018 | $0$226.00K |
