Connections Credit Union

Overview / Commentary
1150 N 8th Ave
Pocatello, ID 83201

Connections Credit Union is headquartered in Pocatello and is the 12th largest credit union in the state of Idaho. It is also the 1,116th largest credit union in the nation. It was established in 1937 and as of June of 2023, it had grown to 81 employees and 20,102 members at 11 locations. Connections Credit Union has a C+ health rating.

Field of Membership Restrictions

Connections Credit Union membership is open to those who live or work in Ada, Bonneville, Bingham, Bannock, Cassia, Canyon, Jerome, Jefferson, Lincoln, Twin Falls, or Minidoka counties in Idaho. Family members, business, and other legal entities within the above-listed locations are also eligible to join.
See current membership details

Reviews (5)

Amazing Credit Union!

About 3 years ago, this little credit union came to my neighborhood in Meridian Idaho. I went in and talked to them, and within a few minutes, I figured out that they were impressive. I quickly cancelled my account at my other credit union and have moved everything over to Connections. They are friendly, helpful and treat me like I am their only customer. Even when the lobby is full of other people, they go out of their way to say hi. My wife even got one of her photographs in their yearly calendar. They are part of the community and I recommend everyone that I talk to, to move over to Connections. They have my business for as long as they want it!

Current CD Rates

Posted by: |

1 year...4.5%
18 month...5%
2 year...4.75%
$500 minimum, same rates apply for IRA

Terrible Slowest Bank Ever!!!!!!!!!!

Posted by: |

If you like to get your Deposits, tax returns, stimulus etc. When everybody else does this is not the bank for you they will hold your money as long as they can, switching banks soon!!!

First To Worst

Since the merger, customer service went from first to worst. They won't even return phone calls and they have shady loan practices. Leaving after 50 years. Goodbye and good riddance.

Customer Service Rating

Posted by: |

Having been a member in Pocatello for over a year, problems began with the involuntary switch of all debit cards from the Credit Union destroying all our autopay accounts.It took months to finally clear that up.

Finally, multiple attempts of using the credit card with a firm in Canada…all failed due to the possibility of fraud. In spite of my repeated contact with them they could not clear their problem. I told them they had no reason to suspect fraud for the largest custom clothier in North America.

They simply do not know what they are doing from one branch to another or in the arrangement with their debit card provider… blaming them for problems the credit union certainly owns. Their delays in fixing their problems have cost me $200 in otherwise discounted purchases that have now expired.

We are now in the process of setting up accounts elsewhere, being quite assured that the inconvenience will be no greater than what we have experienced at this CU.


Health Grade Components

NCUA #68257
Year Chartered1937
Primary Regulator
Profit Margin
Return on Assets - YTD0.76%
Return on Equity - YTD10.67%
Annual Interest Income$5.5MM
Assets and Liabilities
AssetsQ2 2023vs Q2 2022$248.8MM$249.8MM
LoansQ2 2023vs Q2 2022$201.3MM$192.8MM
DepositsQ2 2023vs Q2 2022$219.3MM$228.3MM
Equity CapitalQ2 2023vs Q2 2022$17.7MM$16.8MM
Loan Loss AllowanceQ2 2023vs Q2 2022$0$467.00K
Unbacked Noncurrent LoansQ2 2023vs Q2 2022$1.9MM$260.00K
Real Estate OwnedQ2 2023vs Q2 2022$0$0

Rates for Connections Credit Union are currently being reviewed.



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