Credit Human has been repeatedly recognized on DepositAccounts.com for its CD rates. It offers a range of depository and loan products to individuals, as well as investment representatives to help guide members on decisions about various investment services.
Credit Human offers a variety of checking account options, some of which come with life insurance policies. The credit union also has a checking account customized for seniors, as well as a free checking account that comes with unlimited check writing and a free debit card. Limited savings account options are available, and the basic savings account option has a withdrawal fee unless minimum account balances are met. Money market accounts offered by the credit union return various rates of interest depending on account balances. Share certificates are available and have various minimum initial deposit requirements. Share certificates also range in term lengths from 3 to 120 months.
Credit Human's online banking provides a web-based platform for managing accounts, paying bills, making mortgage payments, and viewing images of cleared checks. Additionally, the credit union offers smartphone and tablet apps that make banking on the go quick and convenient. SACU makes member education resources available to help members decide on the best courses of action with various products and services in mind. The credit union is part of a shared branch network, making access to ATMs easy for its members.
Credit Human was originally chartered in 1989 in San Antonio, Texas, where it is currently headquartered. It serves its members through multiple branches located across the state of Texas.
Field of Membership Restrictions
Membership in Credit Human is open to all U.S. citizens/resident aliens through membership in the American Consumer Council (ACC). Individuals who live, work, worship, or attend school in Credit Human's service area (greater San Antonio metro area) also qualify. Employees and members of one of Credit Human's employer or organization partners are eligible to join, as are any veteran, retiree, active duty member, or dependent of a member of the U.S. Armed Forces or National Guard. Family members or household members of a current Credit Human member are eligible to apply.
See current membership details
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Great Customer Service but Products Could Use Improvement
I have been with Credit Human since it was San Antonio Federal Credit Union ("SACU"). The customer service has always been great. I prefer to go to a branch in person because they do not -- or at least did not at one time -- have 24/7 customer service by phone, which was frustrating. The employees treat customers well and go above and beyond the service of a typical financial institution.
My problem with Credit Human involves trying to set up online transfers. For security purposes, checking account numbers do not appear on monthly statements. Basically, the savings account number is the default. But my type of account limits the number of transfers to savings before a fee is incurred. When I tried to establish transfers from a company for which I do contract work, that company required a copy of a monthly statement. Since I had no proof of my checking account number on my statement, a Credit Human representative had to type up a letter (on their letterhead) verifying my checking account number. It was a convoluted process that I have never had to go through with other credit unions or banks. I understand the need for security, but there should be a more direct and convenient way to set up such things. Still, I'll stick with Credit Human. It feels like I have a relationship with them.
Frusrtrating
It is very frustrating banking with this facility ; because of this bank my credit score has dropped because they keep losing my account info with my ach payments , which causes my payments to be reversed , making them late . I don ' t appreciate this at all .
I switched to this bank because my account had been compromised at another bank; I may have to re - think my decision ; unless this changes .
Terrible Customer Service
I am on the verge of switching banks. I keep getting fraudulent activity alerts on my account, in spite of the fact that none of the charges you allege are even on my record of withdrawal (affecting my ability to file a fraud claim). They also sent me a new debit card a week later with only 14 digits on it and claimed a misprinting. To add insult to injury, the company didn't even have the decency to expedite a new debit card. It's been over a week and I still don't have a new debit card, and I have bills that are coming up. Truly terrible experience.
Terrible Bank!!!!!
My elderly mother in law has had nothing but Hell since SACU changed to credit human! They have consistently suspended her card saying fraudulent activity. Back in July she went on a trip and get credit card was declined. She uses her credit card for everything as this her only way she buys stuff. They told her that next time she takes a trip, just to call them. Well she just went on a trip this month and She called and they said no it is not necessary to call and then first charge she made on account was declined. Now she cannot even use the card at all. This bank should be ashamed of the terrible service. I am so glad I moved banks before all this happened.
WORST BANK EVER DON't USE!
There is NO DIRECT NUMBER TO ANY BANK! Only a number that connects you to an 800 number which they take on average of 2 HOURS TO ANSWER!!! This is NOT customer service and they do not care about any of their customers! You have to jump through hoops just to pay a simple loan from another bank... then you are back on the phone for HOURS just trying to figure out if your payment went through! I'm going to NAVY FEDERAL CREDIT UNION as soon as I can with my new loan! They answer as soon as you find the department you want and if you can't figure it out you can get partly to a department and hit 0 to find an assistant to help you! If I want to call a specific bank I can! It is VERY EASY to pay your loans and transfer money! I'm DISGUSTED with CREDIT HUMAN & it will NEVER be recommended!!!!
Horrible Customer Service
I'm pretty much fed up with Credit Human for numerous reasons. If you're thinking of joining a good credit union in San Antonio, I STRONGLY suggest that you DON'T go to Credit Human.
Integrity
My mother has been a member of this Bank for twenty two years; she is also disabled. Each month this bank charges my mom from 200-300 dollars in late fees. I believe they are abusing her through this practice, and every time I call they will not give me the general manager's number.
Data as of Q4 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 24382 |
| Year Chartered | 1935 |
| Employees | 773 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.27% |
| Return on Equity - YTD | 2.95% |
| Annual Interest Income | $151.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $3.66B$3.58B |
| Loans | Q4 2021vs Q4 2020 | $3.28B$3.22B |
| Deposits | Q4 2021vs Q4 2020 | $2.82B$2.72B |
| Equity Capital | Q4 2021vs Q4 2020 | $328.3MM$297.8MM |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $12.1MM$12.9MM |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $97.2MM$73.6MM |
| Real Estate Owned | Q4 2021vs Q4 2020 | $0$0 |
