Del Norte Credit Union is headquartered in Santa Fe and is the 4th largest credit union in the state of New Mexico. It is also the 363rd largest credit union in the nation. It was established in 1954 and as of December of 2024, it had grown to 217 employees and 64,470 members at 8 locations. Del Norte Credit Union has an A health rating.
Field of Membership Restrictions
Del Norte Credit Union is open to individuals who live or work in the New Mexico counties of Chaves, Colfax, Guadalupe, Harding, Los Alamos, Mora, Quay, Rio Arriba, San Miguel, Sandoval, Santa Fe, Taos, Torrance, or Union. Those in contiguous states that are living or working within 150 miles of the city of Raton are also eligible to join. Employees of the Los Alamos National Laboratory (LANL) and other personnel assigned to LANL also qualify.
See current membership details
Great Credit Union
We decided to become members. We signed up for a savings account online, which was opened immediately for mine, and took a day or 2 for my husbands, as his didn't open immediately. Within a few days, we also opened 2 CD's over video chat, instead of having to drive an hour to the nearest CU. It couldn't have been any easier. They took our info and had an account specialist call us, then do the video chat, to verify our identity by seeing our faces over video and showing them in that video, a copy of our drivers licenses. Within 5 days our CD's were opened. And everyone was very helpful and friendly, not to mention the great CD rate we got. Highly recommend Del Norte CU.
Loan Officer
Wanted to give an A+ rating to Del Norte White Rock branch. Especially to Annisa Martinez and Josh! Annisa made the car buying process pleasant. We were purchasing the Lexus RX 350 that we had been leasing. Annisa worked diligently to make the process seamless. Much thanks!
Debbie and Gerard Romero
Nice CD Statements
Besides one of the best rates nationwide, CD statements are nicely detailed and professional looking. Most institutions we've dealt with can't hold a candle to customer service.
Great Rate, TERRIBLE Online Features,
Have a car loan through Del Norte. On all of my calls they were as helpful as possible. Staff was really good and patient with my concerns.
I have concerns about their web security. I was so concerned it caused me to search for another company to get the loan through but no one could beat their rate. The problem that I have is with their web design and security. There is no way to make payments by Echeck or credit/debit card. You have to transfer money via a third party transfer service. The third party wants you to put in your complete banking login information to verify the account or wait several days to verify micro transfers. Even if you jump through the hoops of the third party the money transfer goes to the savings account and you still have to make the payment from there to the loan account. The only way for them to take a card payment via phone is for them to call you back in 1-2 business days, so you have to guess if a blind call from the bank is legit or a phishing attempt. On top of all of this the third party transfer costs $5 every time you make a payment or $15 if they call you to make the payment on the phone. None of these fees would be needed if you could simply fill out an Echeck or debit card field. If this is not fixed I will be driving 45 min to make my payments in person at the branch every month until I can find a competitive rate with another institution.
Credit Card Issue
I'm leaving a bad review here for this credit union bc I am moving and closed down my card a day before I went in to get my money off the card, mind you, the person I talked to on phone didn't say this would be an issue. However, when I went into bank to get my money, the teller said since I closed my card, they couldn't give it to me! I'm MOVING AND HAD NO ADDRESS FOR A NEW CARD TO BE SENT TO ME. But no, they were sticklers about it. Once, in the past, I had to wait almost 3 months for a new card from them bc they were having problems with their card making machines or some lame excuse. So let's see how long I'll have to wait for this card! (I was forced to use my son's address, who's box is sometimes pilfered through on Agua Fria. What a headache. I will never suggest this credit union to anyone.
The Worst Bank, Ever
I have accounts with 6 banks, this is the worst I've ever dealt with. Every time I call, for any reason, whoever I talk to can't do anything and they have to submit a request for me to speak with an "account specialist" and I have to wait 2 business days. Why have customer service people of they can't actually do anything? I made an interest only payment on my auto loan, the bank diverted funds, and would not fix it; in what world does someone need to file fraud charges against their bank, with their other bank? I can't log into my account to make a loan payment because my contact information is incorrect, I can't fix it and that'll take 2 business days for someone to even look at it. I've seriously considering selling my vehicle and getting a new one because dealing with these people is absolutely ridiculous. If I could give them negative stars I would, but the lowest rating I can give is 1.
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 64759 |
| Year Chartered | 1954 |
| Employees | 217 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.93% |
| Return on Equity - YTD | 9.98% |
| Annual Interest Income | $61.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $1.3B$1.07B |
| Loans | Q4 2024vs Q4 2023 | $925.2MM$870.9MM |
| Deposits | Q4 2024vs Q4 2023 | $1.17B$958.4MM |
| Equity Capital | Q4 2024vs Q4 2023 | $119.7MM$104.9MM |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $8.5MM$8.4MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $5.6MM$5MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $0$0 |