Del Norte Credit Union is headquartered in Santa Fe and is the 7th largest credit union in the state of New Mexico. It is also the 414th largest credit union in the nation. It was established in 1954 and as of June of 2023, it had grown to 219 employees and 60,569 members at 8 locations. Del Norte Credit Union has a B+ health rating.
Field of Membership Restrictions
Del Norte Credit Union is open to individuals who live or work in the New Mexico counties of Chaves, Colfax, Guadalupe, Harding, Los Alamos, Mora, Quay, Rio Arriba, San Miguel, Sandoval, Santa Fe, Taos, Torrance, or Union. Those in contiguous states that are living or working within 150 miles of the city of Raton are also eligible to join. Employees of the Los Alamos National Laboratory (LANL) and other personnel assigned to LANL also qualify.
See current membership details
Loan Officer
Wanted to give an A+ rating to Del Norte White Rock branch. Especially to Annisa Martinez and Josh! Annisa made the car buying process pleasant. We were purchasing the Lexus RX 350 that we had been leasing. Annisa worked diligently to make the process seamless. Much thanks!
Debbie and Gerard Romero
Great Rate, TERRIBLE Online Features,
Have a car loan through Del Norte. On all of my calls they were as helpful as possible. Staff was really good and patient with my concerns.
I have concerns about their web security. I was so concerned it caused me to search for another company to get the loan through but no one could beat their rate. The problem that I have is with their web design and security. There is no way to make payments by Echeck or credit/debit card. You have to transfer money via a third party transfer service. The third party wants you to put in your complete banking login information to verify the account or wait several days to verify micro transfers. Even if you jump through the hoops of the third party the money transfer goes to the savings account and you still have to make the payment from there to the loan account. The only way for them to take a card payment via phone is for them to call you back in 1-2 business days, so you have to guess if a blind call from the bank is legit or a phishing attempt. On top of all of this the third party transfer costs $5 every time you make a payment or $15 if they call you to make the payment on the phone. None of these fees would be needed if you could simply fill out an Echeck or debit card field. If this is not fixed I will be driving 45 min to make my payments in person at the branch every month until I can find a competitive rate with another institution.
The Worst Bank, Ever
I have accounts with 6 banks, this is the worst I've ever dealt with. Every time I call, for any reason, whoever I talk to can't do anything and they have to submit a request for me to speak with an "account specialist" and I have to wait 2 business days. Why have customer service people of they can't actually do anything? I made an interest only payment on my auto loan, the bank diverted funds, and would not fix it; in what world does someone need to file fraud charges against their bank, with their other bank? I can't log into my account to make a loan payment because my contact information is incorrect, I can't fix it and that'll take 2 business days for someone to even look at it. I've seriously considering selling my vehicle and getting a new one because dealing with these people is absolutely ridiculous. If I could give them negative stars I would, but the lowest rating I can give is 1.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 64759 |
| Year Chartered | 1954 |
| Employees | 219 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.76% |
| Return on Equity - YTD | 8.09% |
| Annual Interest Income | $19.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $1.04B$1.01B |
| Loans | Q2 2023vs Q2 2022 | $818.8MM$703.2MM |
| Deposits | Q2 2023vs Q2 2022 | $928.0MM$910.0MM |
| Equity Capital | Q2 2023vs Q2 2022 | $97.9MM$92.6MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$3.3MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $4.3MM$4.2MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |