DFCU Financial


Overview / Commentary
888-336-2700
400 Town Center Dr
Dearborn, MI 48126

DFCU Financial is headquartered in Dearborn and is the 3rd largest credit union in the state of Michigan. It is also the 53rd largest credit union in the nation. It was established in 1936 and as of September of 2023, it had grown to 491 employees and 239,561 members at 34 locations. DFCU Financial has a B+ health rating.

Field of Membership Restrictions

Membership in DFCU Financial is open to those who live, work, worship, or attend school in Michigan's Lower Peninsula or in a six-county region around Tampa Bay, Florida.
See current membership details

Great experience

I was a member of the credit union for 20 years. I lived in the area and where I worked they had a branch onsite so it could not have been easier to do my banking when needed at a branch office. I liked the feeling that it was not a faceless corporation in attitude, even though you know overall, they are businesses and need to make a profit to stay afloat. I found their fees and minimum balance requirements to be more reasonable than a bank. I liked that they were member owned, it felt like they looked out more for the members instead of just the bottom line. I never had a serious issue in my 20 years with them. My only problem at times would be the fact that since they were smaller than a large bank, finding a fee free ATM could be a challenge but I did find some close to my house. It just meant you needed to plan ahead a little bit more if you wanted to go out and have cash with you to avoid the transaction fees. I would still be a customer of theirs if I lived in the area. I had to move out of the area, so it just wasn't a good option for me anymore since I could not get to an ATM or branch office easily. I would recommend using this credit union as I am sure that since the time I have been a customer, they have only improved on their services.

Don't choose banks, choose a credit union

I've been with this credit union for at least 5 years now. I love the amount of services this credit union provides. Also, since this is not a bank owned by shareholders, we, as members, get a dividend at the end of the year: $50 minimum and more if you have more interactions with them (i.e. mortgages, loans, etc). The customer service reps have always been helpful and the tellers are quick and accurate with the transactions. ATMs are 24/7, making it very convenient for me to get cash after the lobby/office closes. Loan rates and fees are much better than banks, I don't know why anyone would choose a privately owned bank over a credit union.

Cowardly Reps Who Can't Admit Error!

Posted by: |

3/23/23

I spoke with Mary in Credit Adjustment about a problem with my mortgage payment. She gave me several pieces of incorrect information about my account and DFCU policies in general. I called back and spoke to someone and got completely different (but accurate) information. When I called again to try to tell Mary what she had gotten wrong, she wouldn't take my call and told someone to transfer me to her voicemail. This tells me SHE KNEW SHE WAS WRONG!

Sierra was really nice and patient and placed me on hold several times to get me the correct information. But Mary? She's apparently a know-nothing hack who doesn't know what she's talking about. Not to mention a coward who didn't want to be called out on the erroneous "information" that she provided.

Not Fair To Loyal Customers

Posted by: |

I have been with this credit union for 30 plus years. They have a reputation for not giving African American loans, Personal loans home loans etc. I have direct deposit. I have been on my job for 30 plus years. I requested a $3000 personal loan, and they turned me down. I will be changing my banking information to another credit union. Due to lack of respect from this one. please do not bank at this credit union something just doesn't smell right.

VIEW MORE REVIEWS

Health
B+

Health Grade Components

Overall
NCUA #61844
Year Chartered1936
Employees491
Primary Regulator
Profit Margin
Return on Assets - YTD1.48%
Return on Equity - YTD34.93%
Annual Interest Income$134.6MM
Assets and Liabilities
AssetsQ3 2023vs Q3 2022$6.19B$6.04B
LoansQ3 2023vs Q3 2022$1.66B$993.5MM
DepositsQ3 2023vs Q3 2022$5.86B$5.75B
Equity CapitalQ3 2023vs Q3 2022$266.2MM$239.5MM
Loan Loss AllowanceQ3 2023vs Q3 2022$8.2MM$5.3MM
Unbacked Noncurrent LoansQ3 2023vs Q3 2022$3.4MM$1.3MM
Real Estate OwnedQ3 2023vs Q3 2022$39K$0
Rates

Rates for DFCU Financial are currently being reviewed.

Locations

Availability



The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. Contact [email protected] to report inaccurate info or to request offers be included in this website. We are not affiliated with the financial institutions included in this website.