DFCU Financial is headquartered in Dearborn and is the 3rd largest credit union in the state of Michigan. It is also the 52nd largest credit union in the nation. It was established in 1936 and as of March of 2025, it had grown to 533 employees and 240,677 members at 35 locations. DFCU Financial's money market rates are 8X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership in DFCU Financial is open to those who live, work, worship, or attend school in Michigan's Lower Peninsula or in a six-county region around Tampa Bay, Florida.
See current membership details
Cowardly Reps Who Can't Admit Error!
3/23/23
I spoke with Mary in Credit Adjustment about a problem with my mortgage payment. She gave me several pieces of incorrect information about my account and DFCU policies in general. I called back and spoke to someone and got completely different (but accurate) information. When I called again to try to tell Mary what she had gotten wrong, she wouldn't take my call and told someone to transfer me to her voicemail. This tells me SHE KNEW SHE WAS WRONG!
Sierra was really nice and patient and placed me on hold several times to get me the correct information. But Mary? She's apparently a know-nothing hack who doesn't know what she's talking about. Not to mention a coward who didn't want to be called out on the erroneous "information" that she provided.
HORRIBLE WASTE OF TIME
I am a member at both Chase and DFCU. I started an LLC. I wanted information about small business loans and commercial loans because its a real estate company. I had to wait days to be able to speak to someone over the phone, there was no scheduling of any kind its like "theyll call you eventually...maybe". Someone calls and tries telling me that im not eligible for small business loans as a real estate company which is so bizarrely false as the SBA has multiple loans SPECIFICALLY for real estate companies. I try to get someone else, this guy calls me and I ask for information about what kind of small business loans are out there, he asks me how much I have to put down I say well I don't have anything speciifcally set aside for this I need to know how much I need to put down for the loan and then I'll put together that amount, he refused to explain any loans - told me there were a lot of loans out there but said to come back when I knew how much I had to put down and refused to tell me anything about any loans. His name is JERRY.
Not Fair To Loyal Customers
I have been with this credit union for 30 plus years. They have a reputation for not giving African American loans, Personal loans home loans etc. I have direct deposit. I have been on my job for 30 plus years. I requested a $3000 personal loan, and they turned me down. I will be changing my banking information to another credit union. Due to lack of respect from this one. please do not bank at this credit union something just doesn't smell right.
DFCU No Money
We have been banking at DFCU for over 35 years. Sat. we wanted to make a withdrawal of 300.00 and they said they had no money. We asked for hundreds-no, we asked for 50s-no, so we asked for 20s, and were told they were not giving any money out. Anyone else ever have this? From any bank/credit union?
Other Places Are Better!!!
I would not recommend DFCU. They charge you $32.00 NSF fee's for stuff that has not even hit your account that you can see on your end. Then when you call the customer service line they get snotty with you. The lady told my husband "Sir I can tell you just don't want to pay the NSF fee's" No, not when we did nothing wrong and nothing in our online account shows that we deserved these fee's. They are crooks.
DFCU BEWARE!!!
BEWARE--THEY ARE NOT A GOOD Company (I wish I could give them less than 1 star). I have banked with this Company since they took over from U of M Credit Union over 10 plus years. Last month they put a $1400 deposit that I made in someone else's account. 18 days later I found the error and called to see why my bank was low - it took me over 2 hours to get through, then I was shuffled to 2 other people who could not help. They informed me they would call me back after they investigated the situation they did not. When they discovered their after after I found it they deposited it back to my account over 19 days later. They would not compensate me in anyway for my time. I also asked for a formal letter of apology and they refused to give me one, saying that they already apologized on the phone. DO NOT Trust your hard earned money to this bank. These people are incompetent their excuse was they have allot of new tellers?? No one deserves this treatment. I will be withdrawing ALL of my money from this horrible institution. Yeah mistakes happen but this is the third mistake they have made the other had to do with not depositing the right amount of money in my accounts, etc... If you make a mistake take accountability for it provide remuneration - if I borrow or took money from they you can better believe they would put interest on it. SHAME on you DFCU!!!!
Health Grade Components
| Overall | |
|---|---|
| NCUA # | 61844 |
| Year Chartered | 1936 |
| Employees | 533 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.21% |
| Return on Equity - YTD | 14.44% |
| Annual Interest Income | $61.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $6.92B$6.42B |
| Loans | Q1 2025vs Q1 2024 | $2.2B$1.78B |
| Deposits | Q1 2025vs Q1 2024 | $6.25B$5.98B |
| Equity Capital | Q1 2025vs Q1 2024 | $569.7MM$387.4MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $21.1MM$9.7MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $5MM$2.9MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $37K$52K |
