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Diamond Credit Union

Popular Accounts at this Credit Union

APYACCOUNT TYPEACCOUNT NAME
1.75%5-year CD60 Month Health Savings Share Certificate
0.65%1-year CD12 Month Health Savings Share Certificate
1.50%4-year CD48 Month Share Certificate

Overview / Commentary
800-593-1000
1600 Medical Dr
Pottstown, PA 19464-3242

Diamond Credit Union is headquartered in Pottstown and is the 15th largest credit union in the state of Pennsylvania. It is also the 475th largest credit union in the nation. It was established in 1947 and as of March of 2017, it had grown to 142 employees and 58,749 members at 5 locations. Diamond Credit Union has an A health rating.

Field of Membership Restrictions

Diamond Credit Union of Pennsylvania is open to the residents, people that maintain employment and/or regularly conduct business in, along with the registered students of these Pennsylvania locations: Berks County and parts of Montgomery and Chester, as well as Pottstown.
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Reviews (3)

Diamond Credit Union Mobile App Experience

I use Diamond's mobile app to easily transfer money between my checking, savings and other members. The bill pay feature online and in the app are easy to use and there's always a confirmation message prior to sending the payment so you don't accidentally send the incorrect amount. The app had a few flaws in the beginning and now works so well I hardly ever use the actual bank website. I like that I can pay my bills from anywhere and if for some reason I don't have access to internet customer service is always willing to help get the payments sent or transfers done that I need. Their customer service reps are always very helpful and if you do make a mistake with your account they can give you a once a year "oops" credit to cover an overdraft or fee.

Went From Bad To Worse!

Posted by: dfell55 | Aug 7, 2017

We have been with Diamond for almost 5 years and in the beginning we thought it would be a good fit. Boy, were we wrong! I am literally dumbfounded by the way customer service treats you. You can't make an appointment to speak to someone; you just show up and wait until the person you want to talk to is ready - like take a number at the deli? Their bill payer was recently changed and I've had SO many problems, I can't even begin to write them all out - from dates being changed, payee account #'s changed, it has been a nightmare to recover from - we have a business account - you can only imagine the late fees I had to deal with directly because the customer service people at Diamond would not accept responsibility nor would they cover any of the late fees. They won't give us a letter of proof of funds for our investment business and I've had to wait (literally) a half hour at times just to make a deposit at their so-called business window. This institution has the slowest service I've ever dealt with - I called about a loan 3 times and finally got a call back after 2 months and then was told I would receive a call back as soon as she came back from vacation! Unbelievable! And it's been 3 months since that call! Plus when you call, they don't have a record that you called before? Really? I don't know how this credit union gets any good ratings. Our experience has been horrible. We're in the process now of changing banks for both our personal and business accounts. I will make sure to tell all my friends, family, clients and business partners to stay away from this terrible excuse for a banking institution!

Overcharging For Catastrophic Coverage!!!!!!

I have been with Diamond CU for over a year now with a used car loan. I had been happy until they added almost $80.00 to my car loan for some "catastrophic coverage" due to a 2 month lapse in my car insurance. My husband was extremely I'll and it slipped my mind to make the payment. To my surprise, DCU decided to really stick it to me good by raising my car payment from $303.77 to $390.00 this will last a year???!!!! Their response was that it's their opportunity because it was in the "small" print that I must keep continuous insurance cvg on the car. I do understand they wanted to protect their investment,but that is too excessive!!!!!!! I didn't have an accident as I wasnt driving the car at that time!!!!! I'm so upset cause I live on a fixed income and count every penny!!! I may have to GI he them back the car as a result, not that anybody cares about this or me and my problems. Just be ware!!!!



Health

Health Grade Components

Overall
NCUA #68241
Year Chartered1947
Employees142
Primary Regulator
Profit Margin
Return on Assets - YTD0.31%
Return on Equity - YTD2.99%
Annual Interest Income$5.0MM
Assets and Liabilities
AssetsQ1 2017vs Q1 2016$573.8MM$515.9MM
LoansQ1 2017vs Q1 2016$422.4MM$420.2MM
DepositsQ1 2017vs Q1 2016$503.4MM$449.9MM
Equity CapitalQ1 2017vs Q1 2016$57.3MM$54.1MM
Loan Loss AllowanceQ1 2017vs Q1 2016$2.5MM$2.8MM
Unbacked Noncurrent LoansQ1 2017vs Q1 2016$1.7MM$1.7MM
Real Estate OwnedQ1 2017vs Q1 2016$359.00K$529.00K
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Diamond Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%*$10k*-Health Savings Money Market Account
OTHER TIERS: 0.13% $1k - $2,500 | 0.15% $2,500 - $10k

Diamond Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.35%$50k-Choice Money Market Account
0.30%*$25k*-Marquee Money Market Account
OTHER TIERS: 0.20% $2,500 - $25k
0.20%*$10k*-Premier Money Market Account
OTHER TIERS: 0.15% $2,500 - $10k

Diamond Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%$10k-Money Market Checking
0.13%$1k-Checking Plus

Diamond Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.05%$75k-60 Month Jumbo Share Certificate
2.05%$75k-10 Year Jumbo Share Certificate
1.90%$1k-10 Year Share Certificate
1.75%$1k-60 Month Share Certificate
1.75%$75k-48 Month Jumbo Share Certificate
1.75%$1k-60 Month Health Savings Share Certificate
1.60%$75k-36 Month Jumbo Share Certificate
1.50%$1k-48 Month Share Certificate
1.30%$75k-30 Month Jumbo Share Certificate
1.25%$1k-36 Month Share Certificate
1.25%$1k-36 Month Health Savings Share Certificate
1.15%$75k-24 Month Jumbo Share Certificate
1.10%$1k-30 Month Share Certificate
1.10%$75k-18 Month Jumbo Share Certificate
0.90%$75k-12 Month Jumbo Share Certificate
0.85%$1k-24 Month Share Certificate
0.70%$1k-18 Month Share Certificate
0.65%$1k-12 Month Share Certificate
0.65%$75k-26 Week Jumbo Share Certificate
0.65%$1k-12 Month Health Savings Share Certificate
0.50%$75k-90 Day Jumbo Share Certificate
0.40%$1k-26 Week Share Certificate
0.40%$1k-26 Week Health Savings Share Certificate
0.30%$1k-90 Day Share Certificate
0.20%$75k-45 Day Jumbo Share Certificate
0.15%$1k-45 Day Share Certificate

Diamond Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.05%$75k-60 Month Jumbo IRA Share Certificate
2.05%$75k-10 Year Jumbo IRA Share Certificate
1.90%$1k-10 Year IRA Share Certificate
1.75%$1k-60 Month IRA Share Certificate
1.75%$75k-48 Month Jumbo IRA Share Certificate
1.60%$75k-36 Month Jumbo IRA Share Certificate
1.50%$1k-48 Month IRA Share Certificate
1.30%$75k-30 Month Jumbo IRA Share Certificate
1.25%$1k-36 Month IRA Share Certificate
1.15%$75k-24 Month Jumbo IRA Share Certificate
1.10%$1k-30 Month IRA Share Certificate
1.10%$75k-18 Month Jumbo IRA Share Certificate
0.90%$75k-12 Month Jumbo IRA Share Certificate
0.85%$1k-24 Month IRA Share Certificate
0.70%$1k-18 Month IRA Share Certificate
0.65%$1k-12 Month IRA Share Certificate
0.65%$75k-26 Week Jumbo IRA Share Certificate
0.50%$75k-90 Day Jumbo IRA Share Certificate
0.40%$1k-26 Week IRA Share Certificate
0.30%$1k-90 Day IRA Share Certificate
0.20%$75k-45 Day Jumbo IRA Share Certificate
0.15%$1k-45 Day IRA Share Certificate
Locations


Diamond Credit Union Locations
Branch Office6591 Perkiomen AveBirdsboro, PA 19508
Branch Office6th Avenue and Spruce StWest Reading, PA 19611
Branch Office1500 Ethan DrWyomissing, PA 19610-1253
Branch Office1600 Medical DrPottstown, PA 19464-3242
Branch Office173 Holly RdGilbertsville, PA 19525-9367