Directions Credit Union is headquartered in Toledo and is the 8th largest credit union in the state of Ohio. It is also the 375th largest credit union in the nation. It was established in 1953 and as of September of 2024, it had grown to 285 employees and 94,087 members at 23 locations. Directions Credit Union has an A health rating.
Membership in Directions Credit Union is open to those who live, work, worship, or attend school, volunteer in the Ohio counties of Ashland, Crawford, Fulton, Huron, Knox, Lucas, Richland, Tuscarawas, Wayne, or Wood, or the Michigan counties of Lenawee or Monroe.
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Thier online banking is a joke. Takes 3 to 5 days to transfer money, literally quicker to mail a paper check.... i scheduled a transfer to pay my credit balance, checked 2 days later, nothing. Figured they dropped the transfer. Made another transfer and the next day it was there. Then 2 days after that the other transfer showed up, overdrafting my account at my other bank. I called them and the said it would take another 3 days to transfer it back, racking up overdraft fees. I can't trust this bank and can not rely on them. They're a joke.
They lost an equity payment in December and called me acting like I never paid it. I said i paid it 2 fridays ago and they said "oh...well....sometimes tranfers get dropped if made on fridays"... seriously!? Amateurs!
I've called about these issues and the responses from a dozen different people were "umm" "that's wierd" and "I don't know." I was bounced around back and forth by people just trying to pass the buck. I eventually went in to talk to a manager and they said they don't do instant transfer because they don't want to pay the fees. They did 50 million in revenue last year..... so profits are more important than the customer here. Also, when I handed my phone to the manager to show him what the app displayed he opened my "open apps" menu and went into my personal stuff while trying to open a web browser. Why didn't he just do that on his own computer instead of going through my personal stuff right in front of me?
If you can't do instant tranfer in the banking industry you are Blockbuster Video. DO NOT BOARD THIS SINKING SHIP!!. You CAN NOT rely on them. You CAN NOT trust them. They DO NOT keep their word and DON'T CARE that thier failures screw you out of money. I'm currently working on transferring everything I have with them to a real, actual, functioning bank.
Overall | |
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NCUA # | 60978 |
Year Chartered | 1953 |
Employees | 285 |
Primary Regulator |
Profit Margin | |
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Return on Assets - YTD | 0.64% |
Return on Equity - YTD | 6.77% |
Annual Interest Income | $43.7MM |
Assets and Liabilities | ||
---|---|---|
Assets | Q3 2024vs Q3 2023 | $1.25B$1.2B |
Loans | Q3 2024vs Q3 2023 | $1.01B$1.01B |
Deposits | Q3 2024vs Q3 2023 | $1.06B$1.02B |
Equity Capital | Q3 2024vs Q3 2023 | $118.3MM$106MM |
Loan Loss Allowance | Q3 2024vs Q3 2023 | $4.3MM$4MM |
Unbacked Noncurrent Loans | Q3 2024vs Q3 2023 | $4MM$941K |
Real Estate Owned | Q3 2024vs Q3 2023 | $147K$0 |
Rates for Directions Credit Union are currently being reviewed.