Dover Federal Credit Union is headquartered in Dover and is the 2nd largest credit union in the state of Delaware. It is also the 605th largest credit union in the nation. It was established in 1958 and as of September of 2021, it had grown to 122 employees and 43,845 members at 9 locations. Dover Federal Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Dover Federal Credit Union is open to anyone by joining the Friends of Bombay Hook. Membership is also open to military personnel of the U.S. government with duty location in Delaware, employees of Dover Air Force Base, Bayhealth, Dover Downs and over 400 Business Partners.
See current membership details
New Customer - 5 Stars!
I opened up a checking account this morning online, I was shocked at how easy the process was and customer service walked me through each and every step of the way,
There is no long wait time to speak to a customer service representative which I absolutely love. The minimum balance to open online was $5.oo which was even better, The lady I spoke to was really polite and professional considering all the questions and concerns I had. She just really made the process easy and simple. I could not be more pleased at that. Also, all the bank locations are extremely convenient and local. I recommend them!
New Customer
Was a breeze to open. Only drawback was you have to join Bombay for a one time donation of $15 since out of state. Worth it for the 3.25% return on you money. Just run 12 debits a month pin or non-pin with no dollar limit and elect E statements. Did application online the night before and next day I was set. They give 1st month interest free since you wait 7-14 days for your debit card. Will keep you posted of any problems.
Good Customer Service
This credit union has great employees that are always willing to help you, even if you have multiple questions regarding your accounts, and do a good job of keeping the line moving quickly. There is never a long wait when contacting them by telephone. The minimums for saving and checking are very low and just one reason a credit union is better than a traditional bank. They don't hesitate to contact you to ensure that any out of the ordinary activity is yours. They have proactively contacted me multiple times regarding unusual transactions and have stopped a transaction that wasn't mine, which I was very thankful for. Adding a checking account after having a savings account with them was pleasant, simple and done within 10 minutes.
Horrible Bank
this bank is horrible they charge a convenience fee for calling in to pay my truck payment that is 12.95 it look me almost two hours to get someone on the phone what is convenient about that. Then is took three days to get an account number so i could pay my truck payment on line and the website makes you go to another site just to pay with external account it was a night mare and get this they charge you 4.95 convenience fee to pay your truck payment. the staff on the phone is rude and they offer no convenience unless you live right next to the bank. ive been in the military for 15 years and I tell all my soldiers to stay away from this scam of a bank
Data as of Q3 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 12443 |
| Year Chartered | 1958 |
| Employees | 122 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.72% |
| Return on Equity - YTD | 9.57% |
| Annual Interest Income | $15.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2021vs Q3 2020 | $610.9MM$556.1MM |
| Loans | Q3 2021vs Q3 2020 | $434.9MM$388.7MM |
| Deposits | Q3 2021vs Q3 2020 | $561.8MM$515.4MM |
| Equity Capital | Q3 2021vs Q3 2020 | $45.5MM$42.0MM |
| Loan Loss Allowance | Q3 2021vs Q3 2020 | $3.8MM$4.2MM |
| Unbacked Noncurrent Loans | Q3 2021vs Q3 2020 | $2.5MM$2.7MM |
| Real Estate Owned | Q3 2021vs Q3 2020 | $0$334.00K |