2. Dover Federal Credit Union

Dover Federal Credit Union

Popular Accounts at this Credit Union

APYACCOUNT TYPEHOW THEY COMPARE
2.94%5-year CD
3.10% - American Express National Bank 60 Month CDAdvertisement
1.25%4-year CD
1.94% - National Average
0.85%3-year CD
1.82% - National Average
View all Dover Federal Credit Union rates »

Overview / Commentary
www.doverfcu.com
302-678-8000
1075 Silver Lake Blvd
Dover, DE 19904-2411

Dover Federal Credit Union is headquartered in Dover and is the 2nd largest credit union in the state of Delaware. It is also the 603rd largest credit union in the nation. It was established in 1958 and as of September of 2018, it had grown to 120 employees and 40,764 members at 8 locations. Dover Federal Credit Union's money market rates are 14% higher than the national average, and it has a B health rating.

Field of Membership Restrictions

Membership in Dover Federal Credit Union is open to anyone in the state of Delaware through joining the Friends of Bombay Hook. Membership is also open to military personnel of the U.S. government with duty location in Delaware, employees of Dover Air Force Base, Bayhealth, Dover Downs and over 400 Business Partners.
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Reviews (8)

Great Customer service and great prices.

Posted by: jodyboyle | Dec 24, 2017

I really like this credit union. They have great customer service, I am always able to reach someone on the phone instead of having to go through 15 minutes of automated messages just to reach customer service. Their checking has no monthly fees. They only require 5 dollars to open a savings. There are a few things that bother me though. You can't deposit cash on the weekends after noon. Also, their direct deposits sometimes don't come through on fridays and not at all on the weekends. Their website is easy to use but doesn't have a whole lot of features like some other credit unions. They have a somewhat lower overdraft fee than most credit unions. They have low atms fees and most atms are free. Overall I think this is a great option, just a few minor issues.

1

Great small town feel with big time convenience

Posted by: Ryan750 | Jun 16, 2015

I have been with Dover federal Credit union for ten years. I have had multiple loans and accounts through the years. I have always had the best guidance and help through all processes. I have never had a wait for assistance in person or on the phone. All of the small loans I received had great interest rates and auto pay features. I love Dover Federal.

1

Nice bank

Posted by: nitroooo | Jul 19, 2014

The only type of account i have in this bank i a savings account but i am fully satisfied with my experience with them. They do not charge any fee to have an account with them which is a plus. All you need to open an account is a $5 minimum deposit. They are lacking in the mobile/online experience though. They do have an app but it seems very buggy to me. Overall the customer service is good as well. The only downside is that you can only talk to an actual person on the phone during business hours. If i had to rate the bank over all it would get a 4 out of 5 from me.

1

Better than the big guys.

Posted by: Nitrooo | Jan 27, 2015

In my honest opinion, Dover Federal Credit Union is a great place to bank. They are a smaller local branch but that is actually a good thing. It allows them to give personal attention to each and every customer as needed. The only gripe i have is the mobile experience. Their mobile site and app are very basic and lacking in features. I'm fairly satisfied with most of their policies and offerings as well. They do not have any fees when opening an account aside from a minimum first deposit of $5. They do not penalize you for dropping below a certain balance like other banks tend to do. Overall DFCU is a good bank for all your basic monetary needs. I highly recommend it to anyone in the area.

1

Wonderful Service

Posted by: Crikee02 | Feb 22, 2011

I have been a member with Dover Federal Credit Union for over 5 years now and I must say that I am very pleased with this institution.  They have wonderful representatives from the tellers who will help you with your everyday transactions to the member services reps who are so knowledgeable about all the products they have to offer from mortgages to signature loans.  If you are in the neighborhood and are looking for and honest bank with high quality standards, then Dover FCU is for you!

2

Good Customer Service

Posted by: deebradford66 | May 12, 2017

This credit union has great employees that are always willing to help you, even if you have multiple questions regarding your accounts, and do a good job of keeping the line moving quickly. There is never a long wait when contacting them by telephone. The minimums for saving and checking are very low and just one reason a credit union is better than a traditional bank. They don't hesitate to contact you to ensure that any out of the ordinary activity is yours. They have proactively contacted me multiple times regarding unusual transactions and have stopped a transaction that wasn't mine, which I was very thankful for. Adding a checking account after having a savings account with them was pleasant, simple and done within 10 minutes.

2

Don't Do It. I'm Looking For A New Bank As We Speak

Posted by: Petname2 | Dec 29, 2018

Vague "policy" on deposit availabilty with specific intent on keeping the policy vague regardless of the life and death neccessity of access to my funds. Customer service was absent from the entire encounter as tho I were an inconvenience. Basic skills such as reading a calendar and single digit math were startlingly non-existence. I've been a member for quite some time along with my family, while this isn't the first time I've been treated like I was to stupid to understand the circle jerk talk, this was most assuredly the last.

1

Going Downhill ...Poor Service, Terrible Rates, Can't Be Trusted

Posted by: RobertH | Sep 1, 2018

I've been a member for nearly 40 years and I have seen them change for the worse. The rates for their savings accounts are very poor and not competitive, and their customer service is just getting worse. Their recent website upgrade left some members without access to their accounts for weeks. As a result of that upgrade, they did something to their computer system that changed my address to someplace where I never lived.....AND, they sent my new credit cards to that address never to be seen again. They also allowed an employee working from home to access members personal information on an unsecured site and then had to go to the expense of notifying all members and paying for credit monitoring for them for a year. There is something wrong with DFCU these days.

3


Health
B

Data as of Q3 2018

Learn why bank health matters

Health Grade Components

Overall
NCUA #12443
Year Chartered1958
Employees120
Primary Regulator
Profit Margin
Return on Assets - YTD0.25%
Return on Equity - YTD3.25%
Annual Interest Income$13.6MM
Assets and Liabilities
AssetsQ3 2018vs Q3 2017$450.4MM$465.0MM
LoansQ3 2018vs Q3 2017$294.7MM$274.2MM
DepositsQ3 2018vs Q3 2017$411.4MM$424.7MM
Equity CapitalQ3 2018vs Q3 2017$35.6MM$36.4MM
Loan Loss AllowanceQ3 2018vs Q3 2017$5.3MM$6.6MM
Unbacked Noncurrent LoansQ3 2018vs Q3 2017$4.4MM$3.2MM
Real Estate OwnedQ3 2018vs Q3 2017$0$0
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Dover Federal Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.25%*$100k*-Super Saver Shares
OTHER TIERS: 0.13% → Up to $25k | 0.20% → $25k - $100k
0.20%*$100k*-Share Savings
OTHER TIERS: 0.10% → Up to $25k | 0.15% → $25k - $100k
0.20%*$100k*-Christmas Club
OTHER TIERS: 0.10% → Up to $25k | 0.15% → $25k - $100k
0.20%*$100k*-Kids Making Cents Club
OTHER TIERS: 0.10% → Up to $25k | 0.15% → $25k - $100k
0.20%*$100k*-#MyCash
OTHER TIERS: 0.10% → Up to $25k | 0.15% → $25k - $100k
0.20%*$100k*-IRA Share Savings
OTHER TIERS: 0.10% → Up to $25k | 0.15% → $25k - $100k
0.05%$100-Business Share Savings

Dover Federal Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%*$250k*-Money Market Account
OTHER TIERS: 0.25% → $1k - $10k | 0.30% → $10k - $50k | 0.35% → $50k - $100k | 0.40% → $100k - $250k
0.20%*$100k*-Business Money Market
OTHER TIERS: 0.08% → $1k - $50k | 0.10% → $50k - $100k

Dover Federal Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%$500-Checking Account

Dover Federal Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.94%*$100k*-5 Year Share Certificate
OTHER TIERS: 2.78% → $500 - $25k | 2.84% → $25k - $100k
2.48%*$100k*-3 Year Share Certificate
OTHER TIERS: 2.32% → $500 - $25k | 2.38% → $25k - $100k
1.25%*$100k*-4 Year Share Certificate
OTHER TIERS: 1.04% → $500 - $25k | 1.15% → $25k - $100k
0.85%*$100k*-2 Year Share Certificate
OTHER TIERS: 0.65% → $500 - $25k | 0.75% → $25k - $100k
0.85%*$100k*-30 Month Share Certificate
OTHER TIERS: 0.65% → $500 - $25k | 0.75% → $25k - $100k
0.65%*$100k*-1 Year Share Certificate
OTHER TIERS: 0.45% → $500 - $25k | 0.55% → $25k - $100k
0.65%*$100k*-18 Month Share Certificate
OTHER TIERS: 0.45% → $500 - $25k | 0.55% → $25k - $100k
0.65%$500-Business 36-Month Share Certificate
0.40%$500-Business 24 Month Share Certificate
0.35%*$100k*-6-Month Share Certificate
OTHER TIERS: 0.15% → $500 - $25k | 0.25% → $25k - $100k
0.25%$500-Business 12 Month Share Certificate

Dover Federal Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.94%*$100k*-5 Year IRA Share Certificate
OTHER TIERS: 2.78% → $500 - $25k | 2.84% → $25k - $100k
2.48%*$100k*-3 Year IRA Share Certificate
OTHER TIERS: 2.32% → $500 - $25k | 2.38% → $25k - $100k
1.25%*$100k*-4 Year IRA Share Certificate
OTHER TIERS: 1.04% → $500 - $25k | 1.15% → $25k - $100k
0.85%*$100k*-2 Year IRA Share Certificate
OTHER TIERS: 0.65% → $500 - $25k | 0.75% → $25k - $100k
0.65%*$100k*-1 Year IRA Share Certificate
OTHER TIERS: 0.45% → $500 - $25k | 0.55% → $25k - $100k
Locations


Dover Federal Credit Union Locations
Branch Office225 Saulsbury RdDover, DE 19904-2720
Branch Office255 N DuPont HwyDover, DE 19901-7509
Branch Office418 Atlantic StreetDover Air Force Base, DE 19902
Branch Office643 N DuPont BlvdMilford, DE 19963-1098
Branch Office499 Pulaski HwyNew Castle, DE 19720
Branch Office1075 Silver Lake BlvdDover, DE 19904-2411
Branch Office436 W Glenwood AveSmyrna, DE 19977-1006
Branch Office330 Dove Run DrMiddletown, DE 19709

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